Pending charges and disputes - Chrome Web Store Help (2024)

Pending charges

If you see "pending" charges from the Chrome Web Store on your credit card statement, here's what they mean:

  • You'll see a pending charge right after you buy something from the Chrome Web Store. You may see this charge even if you've canceled the purchase. If you cancel the purchase, the pending charge will disappear in 1-14 business days. If you didn't cancel the purchase, it will turn into an actual charge.
  • If you just created a Google Payaccount to make your first purchase or added a new card to your Google Payaccount, you may see a $1 charge. This is to make sure your card is valid. It'll be removed and you won't be charged.

Dispute a charge

To dispute a charge for an order, contact the item's developer, the payment processor, or your credit card company directly.

Google isn't responsible for resolving billing disputes for items from the Chrome Web Store.

Tip: If you find unauthorized charges in your Google Pay account, get phishing messages, or you think your account has been hijacked, you must take action. Learn how to dispute, report, or cancel a payment.

Pending charges and disputes - Chrome Web Store Help (2024)

FAQs

Pending charges and disputes - Chrome Web Store Help? ›

You'll see a pending charge right after you buy something from the Chrome Web Store. You may see this charge even if you've canceled the purchase. If you cancel the purchase, the pending charge will disappear in 1-14 business days. If you didn't cancel the purchase, it will turn into an actual charge.

How can I find out what Google is charging me for? ›

Charges for Google products or services appear on your card statement starting with "Google." If it's a Google Play purchase, go to the Play Unrecognized Transactions Troubleshooter. All Google Play purchases appear on your statement under these names: "GOOGLE*App developer name," for Android apps.

How do I contact Google for unauthorized charges? ›

To get a refund if the charge was made accidentally by a friend or family member, follow the steps below:
  1. Go to play.google.com.
  2. At the top right, click your Profile picture.
  3. Click Payments & subscriptions. ...
  4. For the order you want to return, click Report a problem.
  5. Select the option that describes your situation.

How do I stop unauthorized Google charges? ›

If you see charges on your payment method that don't appear on a Google account you own or control, we recommend you contact your payment method's fraud department immediately instead of using this form. Please use this form if you need to dispute charges that: You don't recognize in your Google Account AND that.

Why is Google Services charging me? ›

When you use a payment method through a Google service, during a purchase or with autofill on Chrome, you may find a charge on your account with the descriptor GOOGLE *TEMPORARY HOLD. This is a pending charge performed to verify that your card account is valid. When the transaction goes through, the hold will go away.

How do I find out what a Google payment is for? ›

Find your Google purchase history
  1. Go to payments.google.com.
  2. Click Activity.
  3. To get more info, select a transaction.

How do I find out what Google is billing me for? ›

Access your billing accounts
  1. Sign in to your Google Admin console. Sign in using your administrator account (does not end in @gmail.com).
  2. In the Admin console, go to Menu Billing. Payment accounts.
  3. Next to your subscription, click View invoices. This takes you to the Transactions page for that subscription.

How do I stop unauthorized charges? ›

Contact your bank right away. To limit your liability, it is important to notify the bank promptly upon discovering any unauthorized charge(s).

Will Google refund unauthorized purchases? ›

Google Play may issue refunds for unauthorized purchases if the user reports the transaction promptly and it is determined that the purchase was indeed unauthorized. The user is typically required to contact Google Play support directly to initiate the refund process.

Why do I have a pending charge from Google? ›

It occurs frequently after making a purchase or beginning a free or discounted subscription. It's a precaution Google takes to complete debit or credit card authorization and avoid any fraudulent payment methods. Also, before approving a purchase, check whether there is enough money in your bank account.

How can I stop Google from charging me? ›

Cancel a subscription

You can cancel some subscriptions in Google Pay. Sign in to Subscriptions. Find the subscription you want to cancel and tap or click Manage. Choose Cancel subscription.

How do I find out where a charge came from? ›

What if there's an unknown charge?
  1. Review your receipts. Review all your receipts from the date associated with the unknown transaction to see if you can find the purchase.
  2. Search the merchant name. ...
  3. Check with any authorized users. ...
  4. Talk to the merchant directly.
Jan 31, 2024

How do I stop Google from taking my money? ›

To close your Google payments profile:
  1. Optional: If you have multiple profiles, go to pay.google.com and make sure you're signed in to the profile you want to close.
  2. Go to payments.google.com Settings.
  3. Under “Payments profile status,” select Close payments profile.
  4. Follow the on-screen instructions.

How do I check Google subscriptions? ›

Find your purchases, reservations & subscriptions
  1. Open your device's Settings app and tap Google. Manage your Google Account.
  2. At the top, tap Payments & subscriptions.
  3. Tap Manage purchases, Manage subscriptions, or Manage reservations.
  4. To see more details, select an item. Here, you can take actions, like:

How do I check my Google storage charges? ›

Your Google Cloud cost and payment history is available in the Cloud Billing console, on the Transactions page. If you purchased Google Cloud from a reseller, you can't access the Transactions page. To see detailed cost information, use the Cost table report.

How do I stop Google from charging my credit card? ›

You can remove a credit card, debit card, or other payment method from your Google Play account.
  1. On your Android phone or tablet, go to payment methods on Google Play.
  2. Tap More. Payment settings.
  3. If asked, sign in to Google Pay.
  4. Under the payment method you want to remove, tap Remove. Remove.

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