Kim Pruitt
Jun 09, 2024
Wonderful customer service and great prices! Will definitely be going back!
Misti Teague
Jun 06, 2024
Nice selection with a very helpful sales rep, Mike Woolfork. We told him what we wanted and he showed us what we needed.Pros & cons:Pro: he was super helpful with the financing and cost portion and really nice!!!!Con: not so helpful with finding what we needed/ product knowledgeI suspect he may have been new, though, as he didn't seem to know all of the products they had. For instance, the lowest priced couch he showed us that had what we wanted (but not EVERYthing we wanted) was over $2k. But upon looking around ourselves, we quickly found exactly what we were looking for - with all the features we wanted and more! And it was only $1499!!Another example was that once we found the couch we liked, we asked if it came in another color - he said yes and brought us over to look at it. He told us it was available in only those 2 colors, but on our way back to the first one, we found 2 additional matching sets in 2 additional colors with additional features. Once he saw them, though, he was able to tell us about them, so it seemed he knew but just forgot.The only other thing I didn't love was that when we got there, we were very clear that we were intending to buy that day since our reclining couch had just broke that day, so he was going to get a guaranteed sale (meaning he didn't need to try and "sell us" because we were already buying and it was just a matter of finding the right one in our price range). I also let him know that I had applied for and already been approved for $2k credit. He then proceeded to try and show me pieces that cost $4-5k. This is probably because I had asked if I could increase my limit if I found something I liked more than $2k, and he said "I got you..." And he really did, which I truly appreciated!!! I'm sure he saw it as an upsell opportunity, tho.But he wasn't super pushy, which I really, really liked. And he did what he said: he really DID take care of us! Once we found the set we liked for $1499, we ordered 2 and then got 25% off, which brought it down to $1100+ each. He also increased our limit to cover it all: couches, taxes, warrantee, delivery, etc.So all in all, a great trip to Ashley!
Marilynn Maizan
Jun 06, 2024
Marcus & partner were professional, efficient, & friendly! They did a fantastic job. I highly recommend them & they do a superb job of representing Ashley.0
Ted Chapman
Jun 04, 2024
Katie and Mike were so awesome and we came out of store with exactly what we wanted!
G Al
Jun 03, 2024
Alex was a consummate professional. He made sure that all our questions were answered and that we were satisfied with the overall sales process.Bravo Zulu!
Lucille Allison
Jun 02, 2024
Alex was patient and not worrisome , allowed us to look without feeling hassled. All of our questions were answered and forthright. We were asked about our preferences and he obliged.Did not try to oversell us but made sur we were happy with our purchases.
Darla W
May 31, 2024
My shopping and delivery experience with Ashley Furniture in Murfreesboro was excellent. I was given a 3 hour delivery window and received several correspondence calls and text keeping me informed every step of the way. I had to delay my delivery dates several times. AF was accommodating each encounter. The day of delivery I was able to track the location of my delivery and great care was taken in setting up my furniture. The delivery service did not damage my walls and the was one tight turn. Excellent service!
Ludina Beckwith
May 31, 2024
They were so helpful, polite and knowledgeable. The entire visit was pleasant
Porlina B
May 30, 2024
This place is amazing , really good quality and will last long. Looked for my first couch for my new place for the first time. Chris was a big help, i recommend 100%. I’m so excited for my new couch.
Cody Keener
May 27, 2024
Olivia was great! Felt more like a friend helping us decide what furniture to get rather than a sales person trying to sell us something. Great experience.
Elishia Dickinson
May 27, 2024
I had a good experience at Murfreesboro Ashley store. Ellen was very helpful and friendly but not overbearing. If I need assistance with buying more furniture, I'll be seeking her out to help me along the way.
madison coumbe
May 27, 2024
Bayleigh was super helpful and kind to us first time couch shoppers. She really made the experience a great one to remember and we will definitely be shopping at Ashley’s for any other household furniture.
Brandon Carvalho
May 25, 2024
Went in to look at kids beds and ended up with a new $8k tempur-pedic adjustable bed for the wife and I. Mike was our salesman and he was great, very knowledgeable but not pushy at all.
Jessica Duke
May 25, 2024
Ellen was so helpful in finding the perfect furniture for us! Very kind and attentive, while also giving us space to talk privately. Looking forward to our furniture delivery!
Wahna Wright
May 25, 2024
Olivia with Ashley in Murfreesboro is great! Olivia shared information about what I was interested in and gave space & time to process. Mike is equally knowledgeable with Temp-Per-pedic and together Olivia and Mike are amazing unassuming folks to help you with your home comfort styles and needs. Go to ASHLEY, ask for OLIVIA & MIKE.
John Geary
May 19, 2024
Marcus is the man!
Yesenia Elliott
May 18, 2024
Amazing customer support. Came in to browse and left with a new couches. Bayleigh answered all our questions and provided excellent service.
Marianna Glass
May 09, 2024
Great crew, they worked efficiently and were very polite.
DeAria Johns
May 07, 2024
Katie was amazing to work with! I couldn’t decide which couch I wanted and anytime I had a question she was there to help me. If she didn’t know the answer she made sure to ask someone. I truly appreciate you, Katie!
derek fish
May 05, 2024
Delivery personnel were great. Sales stuff was helpful as well
Salwa Kanakrieh
May 03, 2024
I am updating this rating because the amount of frustration I've experienced with Ashley over the past three weeks is unbelievable.I ordered a TV stand that arrived broken. I was supposed to get a replacement, but instead, they suggested trying to fix it first before considering a replacement. It arrived broken from them!The communication is terrible—store employees and customer service are never on the same page. I paid $1300 for this.Caleb and the manager, Marcus, kept assuring me it would be resolved, but here we are. A technician came out to "try" to fix it, saying it's "just part of the process." The tech came out and was obviously not on the same page. And submitted I refused service???I'm fed up. I want a new, unbroken piece that I paid for. Can someone please explain this logic?
Dan Mathias
May 02, 2024
I bought a lift chair for my wife 13 months ago and of course it got stuck in the up position and the warranty was for 1 year. I purchased the extended warranty butt itt is not thru Ashley , it is some other company that has no Americans answering the phone and I can't understand what they are saying half the time. It has been over a month since I submitted a claim and it is still going to be another 3 weeks before they get back to me. Total rip off. I went to Ashley and ask for them to help but they said they could do nothing. I will never buy anything else from them.
S D Wolfe
May 02, 2024
Ellen was very friendly and knowledgeable. She listened to what I wanted and was able to find me exactly what I was envisioningAnd she didn't hover. She knew when we needed to discuss making such a huge decision and just let us be to discuss
Anthony Nelson
Apr 30, 2024
Great assistance. Courteous and professional. Brandon and Josh were great.
John Welcome
Apr 30, 2024
Very helpful waiting for delivery on friday
T. K.
Apr 27, 2024
The 0% financing is a lie. They use Synchrony Bank and exactly 6 months after my purchase, I received a letter stating that they would be billing a 2% promotional fee to all prior and future purchases. I have 2 options: close the account or pay the 2%.Pure fraud!
Marianne Wright
Apr 27, 2024
Very pushy and deceptive selling. Would have given a no star but one was not available.
Charmyse McAdoo
Apr 23, 2024
We visited the Murfreesboro Ashley store location on Sunday afternoon and had a peaceful shopping experience. Our specialist was Olivia Allen, who did a good job quickly assisting us with our living room furniture purchase. Overall, we had a pleasurable time at the store and would purchase furniture here again.
Tammy Everett
Apr 23, 2024
Ellen the salesperson was really super helpful in helping me select some furniture. Very knowledgeable and took her time in explaining the different types of pieces.
Nikita Hill
Apr 23, 2024
Marlan was very knowledgeable, patient and friendly. He showed me a different solution to what I was thinking and then let me make my mind up. Excellent experience!
Rob Smits
Apr 21, 2024
Bayleigh was excellent to work with. Knowledgeable about the products and efficient in the process. Courteous and friendly. Thanks.
Edwin Lewis
Apr 21, 2024
ABSOLUTELY HORRENDOUS EXPERIENCE!DO NOT BUY HERE!!!UPDATE: 4/27/24Yesterday the customer service rep told us that there was an order in their system for a restoration team to come out on Monday to bring the missing hardware and assemble the bed. A supervisor was supposed to call me back yesterday and that never happened so I called them back. I called only to find out that there isn’t an active order and I’ve asked to speak with a supervisor. I’ve been waiting an hour and 25 mins for a supervisor.Continued: after 2 hours.. still no supervisor so I called on my other phone to try and get the customer service rep to get a supervisor.. STILL no supervisor. Next move is the BBB.——UPDATE: 4/26/24Delivery drivers showed up and once again didn't have any of the parts to put the bed together. The manager at the warehouse said that they would return with the parts and assemble the bed on Monday the 29th. The deliver drivers were so rude. They dropped off the boxes and made it to where my 82 years old mom can’t maneuver around in the room. When I asked them to move the boxes—they started yelling in Spanish and left. They also scratched up one of the podiums that they dropped. This is unacceptable! At this point I will be calling Synchrony bank and also contacting my attorney.—I purchased from this store on March 3, 2024. During the transaction the salesman MIKE WOOLFORK tried to pull a quick one on my 82 year old mother and sell a bedframe $1800 over the actual sale price until I corrected him. FIRST 🚩 but my mom wanted the bed and he came down to the correct price, and he also claimed he “gave us a $300 mattress cover,” to remedy his mistake, so we purchased only to discover that he did indeed charge us for the mattress cover.We were told that the order would arrive on the 12th of April. When the order arrived, it arrived with missing pieces, therefore they couldn’t put the bed together. We drove to the store to find a solution (45 min drive) only for MIKE to continue his COUNTLESS attempts at lying. He AND THE GENERAL MANAGER told us that there was a “recovery team” on ground that would have the missing pieces delivered by the EOD. We left the store only for Mike to call and tell us that they wouldn’t be able to deliver until Tuesday the 16th. Once again we cooperated only for Ashley’s automated service to send a text saying that the bed pieces wouldn’t be delivered until the 26th of this month. ABSOLUTELY UNACCEPTABLE.The delivery team delivered the bed placed the large packages (assuming they are the side rails) onto the side of the wall along with the tall podiums behind the packages. We told them that they needed to be laid down, but they were insistent on the point that they needed to be standing to ensure that the pieces wouldn’t be damaged. The pieces were extremely heavy and the team refused to move them and left. We left the pieces there assuming that we would be getting the missing pieces soon and just like we predicted the heavy pieces fell and damaged the 75 inch flatscreen tv that I have in the room.We have been to the store to try and find a solution. We still have not received any updates in regard to them fixing their mishaps and to remedy the situation. ABSOLUTELY HORRIBLE customer service.
Patrick Kirby
Apr 19, 2024
WARNING ⚠️ ⚠️ ⚠️ DO NOT APPLY FOR ANYTHING AT THIS MURFREESBORO STORE BECAUSE THEY GIVE YOUR PERSONAL INFORMATION OUT TO EVERY CON ARTIST TYPE COMPANY IMAGINABLE AND I'M CONSIDERING A CIVIL LAWSUIT for sharing my ss without my permission.
Nicolas Quijada
Apr 16, 2024
Good service
Emma Norwood
Apr 16, 2024
Caleb B. helped us from the moment we stepped in the door! We told him our preferences and he helped us find the perfect bed. When it was time to pick out a mattress he walked us through that process as well, when we couldn’t decide he brought in Mike and they both helped us find the perfect mattress to meet our needs. Highly recommend Ashley’s in Murfreesboro and especially recommend Caleb and Mike!
adrian whitlow
Apr 15, 2024
Julia did a great job very helpful. Made it a very easy experience.
fred slunt
Apr 15, 2024
The team at Murfreesboro are the absolute best.
Shelley Armstrong
Apr 13, 2024
Alex was great!
Pepper Martin
Apr 13, 2024
Mike was amazing, knowledgeable and super helpful! Top notch!!’
Keith W.
Apr 11, 2024
Great service. Ashley was great.
Francisco jose Teran peñalver
Apr 11, 2024
(Translated by Google) Very good service excellent prices(Original)Muy buen servicio excelentes precios
Hillary Elliott
Apr 09, 2024
Wonderful shopping experience! Alex and Mike were fantastic. We needed 3 rooms of furniture and got great prices and beautiful furniture! Very professional service and it was fun to shop with them!
Anthony Grose
Apr 08, 2024
The experience here was great. Everyone was helpful and the salesperson that we had was very friendly and helped out a lot.
Michael Moore
Apr 08, 2024
Very nice experience
Judy Janssen
Apr 07, 2024
Ashley always provides great service and has a great selection and prices are always competitive
Tammy London
Apr 06, 2024
Julia was Superb! She was Super Helpful, Friendly, and not your typical high pressure sales person! She was very patient and was encouraging about the choices! I had a very Fun, Favorable Experience for my First Time ever visiting. I will return in the future. I can’t wait to get my new items delivered!
Janet Carper
Apr 06, 2024
Met "Julia" when we walked in and she was fabulous! Helped me find every thing I needed for my den...Lovely store!!I will be going back again...
Deanna Carrozza
Apr 06, 2024
Great experience. Helpful staff!
Sandy Williams
Apr 06, 2024
Courtney was a fanatic salesperson. She was patient and helpful. That’s where the positive experience ended however. Ashley Furniture is a nightmare to do business with. I have a brand new sofa I can’t use. This has been for weeks now. The local store pawns the customer off on corporate. After many phone calls to customer service, Ashley finally sent parts to repair the sofa and a hutch that is also defective. They promised to send a tech to fix the items; however, they’ve been no shows and keep canceling appointments with no notice. My advice is run, don’t walk, from Ashley Furniture. Horrible customer service.
Alexandra Elizalde Sanchez
Apr 05, 2024
great experience Ellen was such a big help for us.
Shelley Sloan
Apr 04, 2024
Ellen and Tim were amazing. Very patient and helpful in helping me choose.
Donald Crawford
Apr 03, 2024
Our salesman was awesome, after 5 previous stops at other places we chose this store not only for the prices but the salesman was to the point, knowledgeable, and it just felt right. Will definitely return again.
Hope Harrison
Mar 30, 2024
Very careful with my furniture and very friendly.
adrien therriault
Mar 28, 2024
Very friendly and knowledgeable enjoyed our visit and happy with our purchase
Gary Hutchins
Mar 28, 2024
It's expensive but nice, staff.
Brittney LeGate
Mar 27, 2024
Katie was so helpful and sweet! Happy with my experience at Ashley!
Mia Foye
Mar 27, 2024
Superman got me the furniture set that I wanted and didn’t try to sell me on anything else!! Great job 😉
John Brewer
Mar 26, 2024
My experience was great and Ashley was very knowledgeable.
Bonnie Brown
Mar 25, 2024
After searching many furniture stores and not finding what I needed, I found exactly what I needed at Ashley Furniture. Ellen was extremely helpful over the phone and then showed me several options in the store. Both options were on sale, and she made the purchasing process very easy. I will definitely go there for my future furniture needs!
Rae T
Mar 24, 2024
Ellen was knowledgeable & patient with us! We had a great experience!!
Susan Youree
Mar 24, 2024
Customer service is always 5 stars at Ashley, and Courtney was wonderful!!!
Rob King
Mar 21, 2024
Super helpful and friendly efficient and effective. Great quality products
Autumn David
Mar 19, 2024
We had a great experience buying at Ashley furniture. Brittany P. was easy to work with & took the time to quote us on different couches we were interested in. She made everything quick & simple for us!
JaQuita Stewart
Mar 18, 2024
Went to this store to look into buying new furniture. Jaylynn helped me when I first came in and he was really helpful. I came back in today and upon walking in I see a bunch of associates sitting at a table. None of them bothered to get up to greet me. They all just sat there. I almost thought they were customers like me until they pulled out their ipads. It also seemed like every time I discussed the price something else seemed to changed . One minute its “we can do 60 months financing but its more expensive” then they told me its cheaper in store vs online and it ended up being more expensive and oo yeah we approved you but you have to pay a deposit. After all of that I just couldn’t see spending my money in there.Edit: After I wrote this review I found out that what I thought was a pre approval for financing was actually an open line of credit. This angers me because I was clear with sales associate Caleb that I only wanted to see how much I would be approved for as I am not fully ready to buy. If I had known it was the actual application I would’ve waited until I was sure. I spoke to the manage Josh who confirmed there is an option to do a pre approval or the official application. I was never given the option. The manager gave a lukewarm apology but it was evident he didn’t care. I dont know about other locations but as for this one I wont give the red cent and wouldn’t encourage anyone else to.
Cindy Thatcher
Mar 17, 2024
Ellen was very good she showed us all of our options and very professional and answered all of our questions
Natalin Hammond
Mar 17, 2024
Marland was incredibly helpful without being overbearing. He was patient without being pushy like some at other stores.
Mary Pryor
Mar 17, 2024
Marland was my salesman. He was very nice and had patient with me. Thank you for your service.
Mary Alice Smith
Mar 15, 2024
I had a very good experience. Olivia the sales representative was very knowledgeable, helpful, and personable.
Carol Trent
Mar 13, 2024
Caleb was great to work with. Great experience!
Charmelle Trice
Mar 13, 2024
Amazing service and patience.
Dana Rector
Mar 13, 2024
Katie was so great an and very helpful!
Ronald Barber
Mar 10, 2024
Olivia went above and beyond to provide a fantastic furniture shopping experience for my wife and I. We highly recommend Ashley Furniture and especially working with Olivia Allen
Kevin Harris
Mar 07, 2024
Great people to deal with. Let us look and checked in when we needed them to. Mr young was a easy going guy to deal with recommend going and seeing him!
April jakes
Mar 07, 2024
Bayleigh was a excellent sell representative. Would highly recommend Ashley furniture. They made sure we left with what we wanted
Jeanne Riggs
Mar 07, 2024
Olivia was great to work with. She went over all our questions and gave us time to look at the furniture pieces that suited us. She then worked with us to make our purchase. She was knowledgeable and gave us excellent service.
A Turner
Mar 06, 2024
Courtney Provided great service! Neat and Clean store, I just wish they had more bedroom sets in the store
audrey nevarez
Mar 05, 2024
Marlen was very jopeful & kind
Robert Jones
Feb 29, 2024
Thank you! Service went well
Rick Cale
Feb 28, 2024
The sales lady was very knowledgeable and pleasant.She provided very helpful suggestions about couch and loveseat.We shopped at 3 other stores and they seem to have best bang for the buck. The delivery and setup went very well. I would highly recommend.
Jean Blanco
Feb 25, 2024
Courtney was great!
Renee Tanner
Feb 25, 2024
Salespeople went over the top to accommodate my needs! Goa a great deal!
Jenny Vaughn
Feb 25, 2024
Wonderfull,salesperson was great good experence,they are always so very helpful got beautifull outdoor set have purchased other things from there in the past
mercedes cox
Feb 24, 2024
Olivia helped us a lot! We bought a couch for our new house and we love it!
Anthony Burger
Feb 22, 2024
Olivia was very good give her a raise
Jennifer Phillips
Feb 22, 2024
My husband and I were looking for a new sofa/love seat set. I was blown away at what Ashley had to offer. Ellen met us on the showroom floor and we told her what we were looking for. She immediately said we have what you need and took us to the perfect set. I dog sit, so I have dogs on my furniture all the time and need something extremely durable. The set she showed us is scratch resistant, stain resistant and 2000 PSI for dog claw punctures. It's a gorgeous suede/leather type of material and the frame is made of steel. The fabric is only exclusive to Ahsley. We bought the set but are waiting for delivery. If this sofa/love seat hold up as advertised, this is the holy grail of furniture for pet owners! Thank you Ellen for making this the easiest shopping experience and thank you Ashley Furniture for making a gorgeous set with pet parents in mind!Now onto the bed-We also bought the Stearns and Foster Hybrid Temperpedic king bed with split adjustable base. Mike was so nice and helpful. We went in with an idea of what we wanted and Mike was able to decipher our needs and what the best mattress would be for us. We tested about 5 mattresses. The adjustable base felt amazing and I am so excited to try it. It comes with a 90 day sleep trial if we find for some reason it doesn't work. Mike was extremely patient and helpful bc we kept him past closing time and he never made us feel rushed. Thank you Mike for your expertise and getting us what we needed vs what we thought we needed!
Tonya Fry
Feb 21, 2024
Katie was our salesperson and she was amazing! We came in and basically told her that it was unlikely they would have what we were looking for (a very specific configuration for a reclining sectional with additional requirements), but that we were also open to suggestions. She thought for a minute and then took us to exactly what we’d asked for!She found some other options for us as well! Unfortunately, our measurements were off for the sectional, but we are looking forward to our furniture delivery on Friday for the end tables she helped us find.
Alienbir
Feb 20, 2024
I had great service today! My salesperson had good knowledge of all products I was interested in . I purchased Sofa and chair.
Brittani Dickens
Feb 20, 2024
Olivia immediately greeted me with a smile! She worked with me the entire time and was very helpful! She found me exactly what I was looking for from the start and worked with me to make it a perfect fit for my home! I can not say enough wonderful things about this place! I’m so glad I chose to shop there!
Valerie Meyer
Feb 20, 2024
Tiffany was so patient with me helping me find the best deal for my husband's needs. She was professional, knowledgeable, kind and didn't make me feel rushed. I would definitely ask for her in the future!
Noah Glo
Feb 19, 2024
Great customer service polite
Rachael Johnson
Feb 17, 2024
Ellen was amazing! She helped us and guided us through the buying process. She was not pushy, she heard what we needed and what we were looking for and showed us items within our description!
Ashley Peluse
Feb 17, 2024
We were in a bit of a hurry and had to make a quick decision. Bayleigh was so sweet and very helpful. This is a great location!
Renee Champine
Feb 16, 2024
Everything was good and the people were very nice. I had the sales person get me a chair since there are none for the customers standing there while the sales representative sits and does the paperwork. I would like to see chairs on other side of desk instead of having to ask for one while paperwork is being done for 20 minutes.
Justin Kelly
Feb 16, 2024
It was a great experience, the service was great, and the information was even better. It just goes to show respect given is respect received.
Christina Crowder
Feb 15, 2024
MUST ASK FOR TAMMY!!!! SHE IS THE BEST. I ORDERED A KING BEDROOM SET AND MATRESS ONLINE- 8K ORDER. AND NOT ONLY WAS TAMMY AMAZING WITH CUSTOMER SERVICE, I HAD TO TRUST, TO A CERTAIN DEGREE, HER OPINION. MY STUFF IS BEAUTIFUL! THANKS TAMMY!
Christopher Reeves
Feb 15, 2024
Marcus made the while process easy. Mike helped us find the perfect mattress. Great Experience.
Rose Nguyen
Feb 12, 2024
Marland Young was great with assisting us on buying our new sofas. Thank you so much!
Dave Stripling
Feb 10, 2024
Olivia and Mike were wonderful!
Stephen Dellinger
Feb 07, 2024
My wife and I purchased a bed and mattress from this store. The sales team was friendly but too concerned about their commission and not caring for the customer. We were aware that our order would be slightly delayed because the mattress was on back order. We had no issue with this. Our box spring (metal frame) ended up being delivered before our frame and mattress. Again, no issue. When the delivery team brought the frame and mattress, this is where most of the issues began. Firstly, there was no concern by the delivery team about the product. I watched a young man attempt to carry a king size headboard by himself into my home. After they set up the frame, they refused to set up the box springs stating I would need to pay them. They left before we could get in contact with customer service. I followed up with the management team at Ashley in Murfreesboro and the response has been awful. Although they apologize, there is no action to correct the mistake. I was told by Tim and Marcus that I would be refunded the delivery fee. This has not happened. When I reached back out on 2/6 (note the bed was delivered 1/6), an associate told me that Tim would call me back to correct the issue that day. I have yet to receive a call. The bed is a nice product and I have no issue with it. However, this company and team are too focused on sells rather than taking care of their customers.
Alisha Smith
Feb 05, 2024
Caleb assisted me during my visit to the store and he was awesome. He was very detailed oriented and a pleasure to work with.He professional and he made sure that I was very comfortable during my experience.Caleb even helped me out to my car with my purchase, White Glove Service!Thank you Ashly Furniture!
Tim Perryman
Jan 29, 2024
Friendly and very informative nice store and good people
Laurie Torres
Jan 28, 2024
Bayleigh was very helpful!
carol jacobs
Jan 27, 2024
We had a great experience purchasing 4 dining chairs. Simple easy
Jessica Nix
Jan 27, 2024
Marcus was the best to work with!! He went above and beyond!
Tevin Cannon
Jan 25, 2024
Excellent service & great customer service
Linda Stephens
Jan 25, 2024
We loved Ashley in Florida. And we love Ashley here in the Boro.
Darryus Stewart
Jan 23, 2024
This was the best experience I ever had a furniture store I was in and out. First let me say if you want people who are knowledgeable straight forward and honest with you Marland Young and Marcus Haywood are the ones you want to work with very good hard workers. They listen to you and get it right the first time. So if you want the best furniture shopping Ashley furniture store in Murfreesboro is where you want to go
edie costello
Jan 22, 2024
Great experience !!
BlueandGoldirish
Jan 21, 2024
Brittany was awesome and she handled our families situation with patience and care, we had a stress free experience, we highly recommend... Thanks so much!
Johnnie Qualls
Jan 19, 2024
Awesome experience! Thank you!
Charles Fields
Jan 18, 2024
Very unhappy with Ashley furniture delivery service. You texted and emailed me the delivery date and time well in advance. You then called me and I said agreed to the date and time you set of 1:00 to 4:00 pm. The person representing Ashley furniture then proceeded to express the importance that I ensure to be present at the house at 1:00 - 4:00 pm. Well, after waiting for 1:00 - 4:00 pm passed and no delivery. I cancelled the dinner plans with my wife. The delivery service finally arrived at 7:45 pm.My wife then called the store to express her disappointment with your service. And the store representative gave another number to call. Very frustrating and disappointed with your service. This will be the last time.
Sydney Smyth
Jan 16, 2024
While I liked my purchase, Ashley Store should make it to where they have there warehouse ship the item/purchase to the store for pickup.very inconvenient.
Ricky Swader
Jan 16, 2024
Jaylin Goodloe was very professional and knowledgeable of all Ashley products
Page Rader
Jan 14, 2024
Courtney is amazing. She took the time to show us all our options when it came to buying multiple pieces with their monthly payment. We're supper excited about our new furniture!
Natasha Larson
Jan 14, 2024
Smooth and helpful visit and transaction. Olivia did a great job assisting us!
Maegan Bowles
Jan 13, 2024
If I could leave zero stars, I would. Worst furniture purchase experience I’ve ever had. No one is on the same page at this place. Any time I called to get answers I would just be told to contact someone else. Warehouse, manager, AND salesperson all told me all pieces of my couch were in, only to get to the warehouse to pick it up and find out it’s still missing a piece. Yet no one could tell me why I was told it was all there in the first place. All of this after having my date continuously pushed back and the only way I knew of it was calling to check myself. Call customer support line and they were unhelpful and could audibly care less about the issues. Will NEVER buy from Ashley again.
steven jorgenson
Jan 08, 2024
We had an excellent experience at the store in Murfreesboro. Olivia was very helpful and knowledgeable. She was able to help us figure out exactly what we needed.
Brittney White
Jan 07, 2024
My husband and I went into Ashley and had the BEST experience when we were greeted by Ellen we told her we had a certain budget and fell in love with a couch and table. Her and Tim sat down with us and made it happen! They were so easy and fun to work with. They were such a great team together and we will continue to buy furniture through them every time! Thanks Ellen and Tim!
Brittany Morgan
Jan 06, 2024
My husband and I just had one of the most delightful and stress free experiences at Ashley. The associate, Ellen, who helped us was so knowledgeable about the furniture and knew how to listen to our needs and all the research we had done. She found the perfect balance of sharing and giving us space to discuss amongst ourselves. We found our dream couch because of her service. Lastly, we had done a lot of research on Ashley furniture before going to the store and the furniture absolutely matched the advertising.
Cameron Maddux
Jan 05, 2024
Very helpful and kind and they give great deals!
kiersten pepper
Jan 04, 2024
Experience was great until you have an issue. No one wants to help resolve the issues. I’ve been passed from person to person for days now, no one will get me answers or callme back. The headboard i have is broken, fabric snagged, and the box didn’t include screws for me to even attach it to the side rails. The box was undamaged so someone packages this box knowing they were packaging a broken item and now i can’t even get someone to send me any fixes for the situation i am in.
Chris Bostick
Jan 03, 2024
Very smooth and painless. Even though our customer relations associate was new, he was very knowledgeable and helpful. The management team did a great job assisting in the transaction.
Janet Adamson
Jan 03, 2024
The sales associate - Marland was very courteous and helpful. Would definitely recommend Ashley Homestore in Murfreesboro!
Luanne Arnold
Jan 02, 2024
I has a great experience at Ashleys!
Bill Fuson
Jan 01, 2024
Katie did a great job.
William Joyner
Jan 01, 2024
Mike was awesome, he took us through the store and found the best pieces to fit our style and budget!
Josh Smith
Jan 01, 2024
Purchased a sectional for our family room. Caleb was very professional and knowledgeable in helping us decide on furniture that would fit a specific area size.Will be dealing with Caleb again in the future for our next purchase!
Kevin Troope
Jan 01, 2024
First of all, if you go to Ashley Furniture, you ask for Olivia Allen.If she’s busy, you wait for her. If she’s not working, you leave and come back when she is working.Olivia Allen provided us with outstanding service, she is well-versed in the merchandise Ashley carries, what’s available, how to get it, and how to give you the best price on what you are looking for.We were treated like an old friend, never once felt pressured, and it was one of the best experiences I’ve ever had buying furniture.
John
Dec 31, 2023
They honored the price we found online that was cheaper then in the store price.
Ron Sigears
Dec 30, 2023
Are sales.person was Ellen. She was knowable about our item. Was very professional and couterious. I would go back and shop at this Ashley again if my wife and I needed anything else.
Bonnie Mcintyre
Dec 30, 2023
Sales team was great and very helpful!
J Tiller
Dec 30, 2023
Brittany was so very helpful!! We have a small living room and most of the sofas on your floor are huge. When we couldn’t find anything that would work, she went online and found a sofa that would fit. She made the sale for Ashley. You should think about having a few smaller full size sofas on your floor.
CRL Motorsports
Dec 30, 2023
Made an instock pick up at warehouse pretty easy. thanks
Joe Covington
Dec 30, 2023
Walked in, friendly customer service, no hassle buying, bought what I needed. Good experience
Robin McFarlin
Dec 29, 2023
Timothy was fantastic, he was very helpful and not pushy at all. We goat a great deal on a bedroom suite and living room suite.Thank you Timothy for providing exceptional customer service to us. Much appreciated.
Gabriele Baltrunaite
Dec 29, 2023
Ellen did such a fantastic job. She was able to help us quickly and make the process easier. She knew all of the product specifications and told me some amazing facts. I can't wait to work with her again for our next redecoration!
Britt's World
Dec 28, 2023
Brittany was our sales person and she was absolutely amazing!..She was patient is very thorough in her sales. She took the time to work with us, and if it was something that she didn’t know, she took the time to go find the answers I will be purchasing from her again.
Dawn Johnson
Dec 28, 2023
Really nice sales team. They worked with us on pricing and we're happy. Delivery in a couple days, so we'll see how it goes.
Donna Smith
Dec 28, 2023
Outstanding customer service
Patrick Murphy
Dec 28, 2023
Knowledgeable and courteous sales associate. Not pushy.
Sharnette Torian
Dec 27, 2023
If you're looking for fantastic furniture at a low price, head to Ashley's! The Murfreesboro team members are confident, eager, and knowledgeable about selling you the greatest furniture available for you, your loved ones, and friends. Mr. Grant deserves a big thank you for his help, kindness, and welcoming demeanor anytime we come in to shop!
linda simmons
Dec 26, 2023
Our sales consultant Bayleigh was knowledgeable about the type furniture we wanted and the firmness we needed. She had us try a few sofas and then took us to the perfect one. We ended up buying lamps tables and a rug and then a new mattress. All easy and pleasant..
Shannon Rosenberger
Dec 25, 2023
Had a great experience. Found exactly what we were looking for and had a very professional and knowledgeable sales woman who gave us a great deal on a new couch.
Fonda Blair
Dec 24, 2023
Ellen was an exemplary sales lady & answered all my questions & worked with me diligently to find what type living room furniture I needed. Ellen is the best. I was impressed with the entire team. You can't go wrong buying from Ashley Furniture. They care about you & Ellen was one of the top superior sales ladies I have ever met. I love my new furniture and she looked through the entire stock for a lift coffee table to find the perfect one. Her work was exemplary & thorough & she never rushed me.She takes her time to care about your needs & selections & thoroughly answers your questions.Outstanding quality in the furniture pieces that I bought. Very pleased. Zero interest for 2 yrs. The managers are very nice & work with you as well. I will continue to buy all my furniture from Ashley.Oufurniture I bought.furniture & informed team who care about the customer & helping you achieve your furniture dreamro
Fola Sawyerr
Dec 23, 2023
Mike was helpful and asked what I wanted and he delivered with explaining every detail and answered all my questions.Looking forward to receiving my living room set
Bobby Fowler
Dec 22, 2023
Salesperson did an excellent job of helping us to pick out couch & loveseal
Brad Jennings
Dec 21, 2023
Tim was awesome. Very helpful. Great customer service.
John Brown
Dec 18, 2023
Staff was friendly and courteous.I was in and out very quickly and financedA Chest of Drawers! 😊
Jocelyn Walker
Dec 18, 2023
Ellen was phenomenal!!
Walter Buck
Dec 11, 2023
Great service
Shannon Smith
Dec 11, 2023
Trying not toBe rude …. Wrong couch delivered … waiting to find out what is going to be done to fix
DAVID Scott
Dec 11, 2023
Wonderful, knowledgeable and patient sales staff. 3rd time purchasing from Ashley.
CM Anderson
Dec 10, 2023
I hate shopping for furniture and I hate salespeople. However, Olivia was great! She was the perfect mixture of being attentive and leaving us alone. We were shopping today, 12/10/23, for nightstands. She helped us find what we were looking for and wasn't pushy at all. We left feeling good about our purchase. I hope the nightstands are just as fabulous when we pick them up next week.
Alicia
Dec 10, 2023
Marland was such a big help to me. He really listened to all my needs and got me the best deal possible. Thanks for everything!
Kamryn
Dec 07, 2023
Sandra took her time helping me pick every piece i wanted for my new home! Provided several options to choose from and gave excellent customer service! Will definitely buy from here in the future!
Jack Holder
Dec 05, 2023
Our buying experience was great from start to finish. Tim was very good to work with and helped us make our decisions on our new furniture. He was very helpful and knowledgeable showing us different Sectionals to work within our space. Overall we feel like we made good choices on the different pieces and looking forward to delivery of our new furniture.
JaTara Odom
Dec 02, 2023
Jaylin was fantastic! He looked around with me and understood what I wanted and helped me see myVision!
Install Calendar
Dec 01, 2023
Great experience. She wasn’t pushy and very knowledgeable. We will be back.
Paulyimages Viau
Nov 30, 2023
Did not mean to buy anything when we walked in, but couldn’t resist with the beautiful furniture and fantastic prices.We were welcomed by Sandra, and she was a huge help! She wasn’t pushy or anything! Just asked if we needed help and was super kind and helpful! We bought a bed frame and mattress from her! We will go back for all our furniture needs! Thank you, Sandra! ⭐️⭐️⭐️⭐️⭐️
steven wall
Nov 30, 2023
Very nice people who can help you and are not pushy
Jason Jones
Nov 28, 2023
The white glove delivery service was not white glove at all. They rushed in and rushed out and left a lot of the packing on the furniture. For what I paid for on delivery was not worth it.
Jimmy Mason
Nov 27, 2023
Great experience with Courtney! She met our needs and gave us a great price on our purchase.
natalie wilson
Nov 24, 2023
I love this store. I have furnished my entire home through Ashley Furniture. My sale representative is Superman; he was quick, efficient and very professional!
Derek Johnson
Nov 23, 2023
Excellent customer service! Met my needs and went above and beyond to make sure I got the best price around.
Katherine Cox
Nov 22, 2023
Beware! I received a bed that was already damaged that I had to assemble. Apparently they only give you 3 days to report it. They then only offered to replace the parts. They sent the wrong parts and after calling again I have yet to receive the correct parts. What a waste of money! I’m just going to buy another bed from a better quality furniture store.
matthew baier
Nov 17, 2023
Never again
Joe Beard
Nov 15, 2023
Saved a ton of money here
Latrice
Nov 12, 2023
My husband and i were a bit upset because we were having issues online with our approval. I called the closest store which was an hour drive and marland assisted us. He resolved our order and account. Very professional. Thank you marland for amazing service.
Scott Darnell
Oct 28, 2023
Jaylin was great!!!
Shannon Adco*ck
Oct 28, 2023
The guys were very kind and super fast and did an amazing job!
Raul Vargas
Oct 24, 2023
(Translated by Google) Excellent attention(Original)Excelente atención
Toni Bradbury
Oct 23, 2023
I ordered a mattress, and the entire process was very easy and positive. Waiting to receive a call back to set up a time. Paid online. This was very convenient.
James Berkheimer
Oct 22, 2023
Outstanding service with Kati as al6.
Sherry Jones
Oct 22, 2023
I enjoyed my experience.
Levoy Knowles
Oct 21, 2023
Very helpful and professional
Teresa Norrod
Oct 21, 2023
Jaylyn was great. Loved our experience there today. Beautiful furniture.Thank you
Dana Chapman
Oct 20, 2023
Easy in and out !! Thank you
Daniel Ainslie
Oct 16, 2023
Delivery personnel were polite, professional efficient getting the delivery scheduled at the distribution center to go to the correct address was a nightmare almost 2 months and the making the store and warehouse we’re not communicating.
Jill Bates
Oct 15, 2023
Brittany was so nice and helpful. Not pushy. No sales pressure.
Tara James
Oct 13, 2023
Customer service was excellent! Very nice and patient with the customer and also very knowledgeable of what the questions the customer provided,
Mickey Woodson
Oct 12, 2023
Marland was my specialist and did a wonderful job!!Was going and check out other stores but he was so nice and informative I decided to do my business with him.Thanks Marland !!!
LaRhonda Brooks
Oct 07, 2023
Ellen helped me get the furniture I needed without me being there for hours. Everyone was helpful and seemed to be happy being there. Definitely made a difference.
James
Oct 07, 2023
Even though this store was under construction it was business as usual. Glad to have done business, Ashley has that warm home feel I look for when it comes to furniture. I always want my quests to feel as comfortable as possible, now here with my new home in Manchester and Ashley I can feel at home again.Thanks
T Kirt Wade
Oct 04, 2023
The service was excellent!
Steve Russell
Oct 02, 2023
Mike was a professional from the moment we stepped into the showroom. Through a few quick and painless questions- he was able to show us a set that met all of my wife's expectations. His knowledge of products, availability, lead times, whole room collections allowed us to make a fast and affordable purchase of quality products to furnish our nrw home. Mike has earned our business for years to come. Thanks Mike!
Cheryl Irby
Oct 02, 2023
We had a great experience. Michael Woolfort and Brittany waited on us. He was very knowledgeable about the mattress and polite. I believe she was training but she was nice too. Thank you for guiding us to the right mattress for us.
Beverly Stewart
Oct 01, 2023
If I could give a zero I would the whole experience was off when we entered the store worst experience ever
Erica Henderson
Sep 29, 2023
I'm very pleased with my purchase. Excellent service! Thx much!!!
Casey Jackson
Sep 29, 2023
Jaylin was an informative salesman - a true professional!
Mark Nemec
Sep 28, 2023
Nice salespeople. Good product.
Kris Phillips
Sep 26, 2023
I went in on a Saturday, completely planning to purchase a mattress and a sectional for our den. Made both purchases, using my Ashley advantage, had to bump up that credit line a little bit they were able to take care of that for me perfectly and still give me great financing terms. You can even overlook the very loud construction that's going on. My only and constant complaint with Ashley is that you have to wait so long for your items to be delivered, a couple of weeks is great but two months that seems like lack of stock, inventory or production crew. Another kudos, used to Ashley would bill you as soon as you make the purchase, so you are making payments on items you don't even have and that is after making a down payment as well. According to my salespeople that will not bill until after I actually get the items, so that makes me very happy! Thanks actually I can always count on you to furnish my rooms. The whole house is Ashley!.
Jamin Scott
Sep 25, 2023
Thank you for your help in replacing our broken dining chair. We were able to get it same day!
Janet Heath
Sep 24, 2023
We needed a love seat due to remodeling. Salesgirl listened to our needs and found the right one for us.
Dianne McGee
Sep 24, 2023
Nice furniture
Rhonda Taylor
Sep 21, 2023
Our salesman Mark, was awesome. He was kind, knowledgeable and helpful.
Genie B
Sep 20, 2023
Maurice delivered our couch today all by himself he did an exceptional job! He rocked it and for doing it all by himself! Thank you so much!
Danny Lipps
Sep 18, 2023
Mike & Katie & Marland brought their best for my wife and I. They helped us with a corner chaise sofa and a king tempurpedic bed.IN a chaotic stupid world we all live in. IT TRULY REFRESHING TO FIND CARING COMMON SENSE FOLKS TO HELP US THRU OUR JOURNEY OF LIFEGO SEE VISIT THE BEST 🏆🏆🏆🏆🏆🏆
Michelle Garza
Sep 17, 2023
Our salesperson, Jaylin, was very knowledgeable and helpful. He was able to negotiate and we felt we got a reasonable deal. We were happy that the sectional we wanted was in stock and we were able to get it the same day.
Pam Tucker
Sep 17, 2023
I found what I was shopping for. Sales personnel are very professional and friendly.
Justin Williams
Sep 16, 2023
Hi Murfreesboro! I had one of the most disappointing shopping experiences of my life at the Ashley store in Murfreesboro. Hopefully my horrible experience will help someone else.Please read:After months of shopping for the perfect sofa I settled on the gorgeous Sophie sofa. I went to the Murfreesboro location and worked with Helen, who was careless, poorly trained, and very inattentive. I requested that the sofa be ordered in cream and ask to confirm with her multiple times that is was cream. She and the assistant manager assured me that I would be receiving a cream sofa. On the day of pick-up the Ashley warehouse rep loaded the truck with the furniture.After returning home during unboxing My fiancé noticed that the color was in fact gray and not the cream we ordered I called the Murfreesboro store in good faith and spoke with the manager Mark; expecting he would resolve this fairly. He did not! He bounced me back and forth between the store and customer service for over six hours only to say we apologize. They then told me that I would have to rehire movers and repay for a $150 truck to return the wrong sofa and then come out of pocket $450 again pay for more movers to pick up the correct sofa. I expressed it was not fair for me to come out of pocket an additional $600 for a STORE ERROR. After hours on the phone between customer service and store management their best resolution was to have a talk with the sales representative. To make it worse not only did Helen order the wrong sofa she also ordered the wrong table. Please don’t dismiss this as a rant. Let it be a warning from one neighbor to another. If they will treat one customer like this they will treat all customers like this. Shop ANY other Ashley as long as it’s NOT owned by DSG or in Murfreesboro.Your hard earned American dollar and customer experience does not matter to them.
April Kowalski
Sep 16, 2023
Customer service in store was very friendly but had no idea you’re not allowed to return items that don’t fit and they sure don’t verbalize that during the purchase. Even brand new still in the box. They’ll only exchange for something else if it’s approved by a supervisor. Literally forcing you to only buy from them. For such a large well-known company, that comes across as a scam. I just wouldn’t be able to recommend this to someone else.
Anna Limbaugh
Sep 12, 2023
Ellen was super helpful!
Vincent Rodriguez
Sep 10, 2023
Local Murfreesboro Ashley Homestore under renovation, but was able to complete order with Mike Woolfork’s assistance. Mike and staff work to assist and facilitate each customer’s order. There are some supply chain issues, still, but we are still satisfied with overall experience.
Bruce Reecer
Sep 05, 2023
Tim was great. Had left to call PC Florida store to ship to Mexico beach and were not able to arrange sale at that store. Called back and he had everything ready to go by time we returned. Appreciate the service
Magaly Maza
Sep 03, 2023
(Translated by Google) Excellent attention and careful service, they have everything you are looking for(Original)Excelente atención y esmerado servicio, tienen de todo lo que busques
Dee Walker
Sep 03, 2023
Tim and Mike showed a level of customer that had been missed. Truly thankful for there professionalism too me!
Felicia McCollum
Sep 02, 2023
Great customer service.
Roy Baggett
Sep 01, 2023
Jaylin Goodloe was very nice , personable and professional in assisting me in the purchase of a padded chair and ottoman.
Tom Hunt
Aug 28, 2023
Good customer care. Clear understanding of product.
Monica Addison
Aug 27, 2023
Very helpful and patient
Cristian Ruiz
Aug 22, 2023
Great place to do business. They were able to work with me on matching the price of an item we purchased, and they also made a fast delivery. Will shop here again for sure!
Louie Nevarez
Aug 22, 2023
Courtney was fantastic! Took care of all our needs. Super helpful!
Jim Stephens
Aug 22, 2023
My wife and I stopped by to look at adjustable beds. Thanks to the great service and helpful staff, we found just what we were looking for. We can't wait to have it delivered. We can't say enough about how knowledgeable and helpful the staff was in answering our questions.
Amy Court
Aug 20, 2023
Great buying experience. Didn’t feel pressured by sales people. They let us shop at our own pace, while informing us of sales, etc. Thank you to our sales lady, Helen. 😊
Bree Estes
Aug 16, 2023
Mark is a friendly & professional salesman. I will definitely use Ashley in the near future.
David Anderson
Aug 15, 2023
My recliner got zapped by lightning. I called the local store number, and you get a corporate system and no one spoke English I could understand. After many attempts, I finally figured out I had to go to the store and make a deposit for a technician to come out. No one at the store had any idea what I was talking about. However, one of the employees was very helpful and made some arrangements. We will see if I get a call from the technician to set up an appointment.
Kelly Peckham
Aug 14, 2023
Katie was a pleasure to work with.Thank you very much.
Sandra Lindsey
Aug 14, 2023
Great service and friendly people!
Chris Hill
Aug 11, 2023
Bought a recliner couch one of the recliners quit working now for around 2 months . Still under warranty and the GRT warranty said they don't have a service in my area that I can contact someone for a discounted price. I'm not understanding why I would pay for warranty and still pay for the repairs. If I had known up front that they don't cover in my area I wouldn't have bought from them and NEVER again will I purchase any ashley furniture after so many years doing so. And just try and contact this store is in possible they didn't even answer the phone for corporate.
Alice Giatras
Aug 10, 2023
Very great customer service and helped me find what I needed!!
sarah burgess
Aug 10, 2023
Very poor service and we have to wait two weeks to get the right items. Delivery person was very rude and did set it up where we wanted.
Howard Brons
Aug 10, 2023
Mike was amazing went above and beyond for me and my wife. I can’t thank him enough.Thank you Mike
Ellyne Walker-Williams
Aug 08, 2023
Salespersons were very cordial and willing to work with me regarding price, pick up arrangements, time, etc I'm thoroughly enjoying my swivel, rocker recliner!!!
Sarah Love
Aug 05, 2023
We bought a living room suit from Ashley furniture in Murfreesboro, Tennessee, and the rocking chair had a noise in it where it hit something and he said he was going to turn it in to the store, in which he didn’t then the left arm on the loveseat just falls down on the floor and they sent us the parts and the part for the rocking chair. They sent the parts but they sent us the wrong side for the loveseat and it’s just the material. I don’t understand how that’s going to fix the whole arm from falling off.. then we call so many times we get hung up on or say we gotta do all these things and no one gets back with us. This is a horrible customer service and it’s been a while since we bought it and we still don’t have it. The rest of the arms are sturdier and do not move like this one. It is not supposed be loose like that and fall down to the ground. I will never buy furniture from them again. The customer service here is not very good at all. Update 8/23/2023. Repair man finally made it out and fixed the rocker and went to fix the loveseat recliner and turned it over and found the right arm is significantly broken then noticed someone had tried to repair the left side where it had been dropped from what appears to be at some height and frame is bent. He also stated that this is not the way you would repair this and it had damage before we received it. So that means they sold us damaged furniture that may have been already used. Next step is the better business bureau. ASHLEY furniture is a total rip off company to do their customers like this. I just called them after he left was put on hold. Then hung up on. Typical response from this terrible company.
Jose Sorto
Aug 05, 2023
Everyone in the store was very helpful and they made the whole process go really smooth. The customer service is the total opposite. My footboard was broke when I received it. I called to get it replaced and rather than being able to go back to the warehouse for a replacement, I was made out to be at fault for not making sure that they didn't give me a broken product. Instead of replacing the broken piece and giving me what I paid for which was new not refurbished furniture. You want to try and fix it and waste more time as I wait on a response from you to tell me what can be done. If your policy is to sell people furniture as is then maybe you should take all furniture out of the boxes and make sure they're not damaged before you hand them over to people who are paying good money for it instead of putting the blame on the customer.
Sue Buchanan
Aug 04, 2023
Shopping in your store was a very nice experience. The salesman was very helpful, informed, and courteous.
Mathilde Jeudi
Aug 03, 2023
They salesman there are very and patience.
TK Simpson
Aug 02, 2023
Excellent customer service, and quality furniture at affordable prices. Tim was very knowledgeable and patient.
C Rodriguez
Jul 31, 2023
Timothy was very friendly and helpful. Went the extra mile to find the piece of furniture I was looking for.
Naomi Jones
Jul 29, 2023
Was greeted with a smile & a nice welcome , we told him what we wantedHe understood what I wanted & we looked until we found itI believe it was Marcus that helped us,He did a great job
felecia burgos
Jul 29, 2023
Our sales person was very friendly and knowledgeable. She answered all our questions my husband and I are very pleased 😀
Seidina Eubanks
Jul 29, 2023
Very easy process. Got in and out very quickly. Staff was very helpful and friendly..
Darla Tuch
Jul 28, 2023
I lost my dad and son in 2020, and decided to get a fresh start by selling my house and moving, and of course, needed some new furniture. I talked to an Ashley sales rep who told me about a big sale on Saturday, July 22. I told her I would be back on that day. However, my daughter had a miscarriage on the 21st, and I was not able to make it in until the following week. The manager still honored the previous discount, and treated me like family instead of just another customer. Ashley Home Store will always be the place I go to for all my furniture needs!
Laurie Tyrie
Jul 28, 2023
I originally gave a good review because the salesperson was so helpful. Boy, did we get burned hard by these people. Not only did they slip a $600 protection plan on our invoice, but they didn't show up as scheduled to deliver our furniture. We were 10th out of 10 deliveries and they said our driveway was too steep! Lowes and Mattress Firm had been there the same day and had no problem getting up our driveway. I had to take a half day off from work and borrow 2 pickup trucks to get our furniture! THEN, they tell me I have to call the protection people myself for a refund of the $600. The warranty people tell me that only the store can credit it! My husband alredy went to the store and the manager told him they have no ability to credit at the store level!! I've spent hours on the phone with these people and nobody can help! Guess I'm going back to the store...and will keep going there until I get my credit.What they did to my elderly parents was even more disgusting. They called my 80 year old mom & told her she had to come to the store to pick up a rug they bought because it wasn't going to be delivered. So my 82 year old dad drove to Murfreesboro and they gave him a used rug that the public had been walking on. I pulled a bloody band-aid off it!! My dad didn't notice it and shame on Ashley Furniture for taking advantage of them that way!I dont know if all Ashely stores are this gross, but Murfreesboro sure is.
steven conklin
Jul 25, 2023
Stoped by today to get a couch. I was in and out in less than 30 minutes and I was able to take it with me same day.Timothy Grant was the sales rep. Really cool guy!
John
Jul 22, 2023
Ellen was very helpful and knowledge
Annette Hefner
Jul 20, 2023
The staff was professional, helped with all my questions. Thanks for a great experience and for helping me decide on a great investment and beautiful bedroom suite!
Kia Jones
Jul 17, 2023
I’ve been shopping with Ashley for the better part of 20 years. They always do Awesome! As always they are able to provide my family and I with the furniture pieces that we need AND at a great price!!
Micheal Kyagulanyi
Jul 17, 2023
Excellent service! The store associate provided in depth product knowledge.
Kent Leverette
Jul 15, 2023
Friendly, professional and helpful.
G Bettis
Jul 12, 2023
Sadly I had to give it at least 1 star. Sales team knew how to sell at a good price however delivery and set up has been a nightmare. I paid extra for this service and nothing about it has been ideal. Delay on first trip, moved back a week. Second, delivery they don't have correct hardware, moved another week back. Third trip, got missing hardware but still missing another bracket. This time driver states done is done on paperwork ( no mention of a bracket missing). Bought this furniture @ June 20th.... paid @$700 extra for delivery and set up. I have purchased $5000+ in past years and NEVER had this horrible of service.... BTW- this is still on going- still not fixed
Chandler Batts
Jul 12, 2023
Ashley was great! Answered all of our questions and got us set up with what we wanted not what she wanted to push. Will definitely be back and will recommend.
Karen Collins
Jul 09, 2023
Sales people are helpful and let me to browse without hovering. However, after buying, you can't get in contact with anyone on the phone. I had an issue that could have been handled with a phone call but I had to drive all the way back to the store to resolve it.
Diana Hilzinger
Jul 08, 2023
Great inventory to choose from. Everyone was great especially our sales person. The bed specialist was great in getting us in a mattress that was best for us.
mike d
Jul 07, 2023
We had a great experience at Ashley Furniture this past week! Found exactly what we were looking for and Ellen was great--very professional and helpful! Thanks!
Dulce Beatriz Alonso Ramirez
Jul 04, 2023
Personnel were attentive and so well informed about furniture and mattress. This is the first time I buy at Ashley Store and I will definitely will come back.
philip Morgan
Jul 04, 2023
Courtney did amazing job. Showed different mattresses. Took time to answer our questions. No pressure. Got to bed of our dreams.
Lisa Thurman
Jul 03, 2023
Awesome salesman. Great overall experience.
Gina Parsley
Jul 03, 2023
Pleasant experience. Nice people and not pushy.Returned to buy a coffee table. Salesman was nice but their policy isn’t right. They do not honor the prices posted on the website.
John Huffman
Jul 01, 2023
Helen was great! Helped me throughout the entire process and will def be back!
Katharine Owen
Jul 01, 2023
Our sales woman was incredible. She went above and beyond. Answered every single question and got us in and out with everything we needed. We will be back!
Donna Sabens
Jul 01, 2023
Courtney was very helpful and kind. She listened to my list of desires then led me to just the piece I was looking for. We couldn’t be happier!
Lisa Ezell
Jun 30, 2023
Ellen did a wonderful job!!!
Athena Utz
Jun 26, 2023
Great selection friendly service!!!
Kenda Parks
Jun 24, 2023
Great experience . Our sales person was Ellen and she was amazing!
Kelly LaMure
Jun 20, 2023
I needed a particular type of chair, and I had the best service from my consultant. She looked up & showed me options on line- and I did end up buying 6!
Carla Harper
Jun 18, 2023
Our sales person did exactly what we needed her to do. We started looking in the spring and just went and sat on the couch we thought we wanted. She answered our questions that day and gave us a business card. She did let us know about the finance option, but did not push when we said no to it. Today, she once again answered our questions and told us our options. She even stepped away and let us discuss matters. In the end she had an easy selltoday because of her patience.
Mariny Conklin
Jun 18, 2023
Marcus Haywood provided the best customer service!
Erin Hamilton
Jun 16, 2023
The representatives were a great help, attentive, and very friendly. Plan on returning in the near future.
Beth Sholes
Jun 14, 2023
System was down and I still have no delivery date. Very frustrating but Heather was nice and helpful.
Joan Galvin
Jun 13, 2023
Working with Marcus was a pleasure. He answered all our questions and was very knowledgeable. We made our purchase feeling well informed.
Kathy Murphy
Jun 12, 2023
My recent visit to Ashley was an amazing experience. Lydia’s knowledge, listening skills & warm helpful nature made my decision & buying process seamless. I have been a loyal Ashley customer for years & will continue to be in years to come!!!
Samantha Keene
Jun 11, 2023
Hopefully, they will make it right, but for now I DO NOT RECOMMEND YOU MAKE FURNITURE PURCHASES THROUGH THIS COMPANY. IF YOU DO PLEASE BE SURE TO READ ON THE WARRANTY AND ASK AS MANY QUESTIONS NO MATTER HOW LONG IT TAKES.My husband and I are very intentional about our purchases and always pay off our balance very quickly. Recently my back went out and we purchased a temperpedic mattress with an adjustable base. We also purchased a new king size bed frame. It took a few weeks to get everything in, but it is all truly lovely and amazing. The mattress is super comfy and has made a huge difference with my back.However, not even a week after having our bed the foot base hydraulic motor blew on the adjustable base (see below). This was when our problems started.The warranty company Ashley chose to do business with and the steps they DO NOT have in place to help their customers when they can't get a call back is why I am even writing this review.My hope is they see this and finally, after two months, help us get our base fixed.Our base broke, and not by misuse on our part. We were in bed adjusting everything when the motor blew and the hydraulic broke. We took all the pictures and filed a claim. They made one attempt to call us that Saturday morning after we filed the claim, but missed it while we were outside. We have called back, emailed, filed a new claim, called the store, gone into the store, and still nothing.It is June 11th 2023. This company's integrity and dedication to their customers after the final sale is what I am reviewing. It is what matters most about a company, and this place definitely misses the mark currently. My hope is they do better for others, and they help me get my base fixed.
Maria Camila Neal
Jun 06, 2023
We had a great experience, the process of buying a mattress and a new bed was very easy and fun. People where very helpful and definitely will come back for our next purchases!
CanAm BearFam
Jun 06, 2023
The staff was very friendly and not pushy. Mark was fantastic at showing us different options in tge same kind of style we were looking for in our bedroom. Great to work with, will do it again!
Lisa Berglund
Jun 04, 2023
Katie was great! She listened to me and thoughtfully considered what I needed when they didn’t have what I wanted in stock.
Sarah Revoir
Jun 04, 2023
What an experience! We have been looking for a new sectional for awhile now and decided to check out Ashley on a whim. So glad we did! They have a such a wide selection and our salesman Mike was freaking awesome! He took his time with us and showed us the type of sectionals we were actually looking for. Let us browse and didn’t hound us (which is a huge plus for me) he helped us measure what we needed and even helped us out getting it delivered. I mean what else could you ask for! We will definitely be going back for the rest of our furniture needs!
Anna Hendrixson
Jun 01, 2023
Great experience! Couches are beautiful! Quick and professional delivery!
Betty Jo Voytko
May 31, 2023
Ellen was very helpful and very informative and willing to check on some things for me.RegardsBetty Jo
Zeinab Hammad
May 31, 2023
Thanks 🙏
Moe Al
May 30, 2023
The people that suppose to install our bed delivered the bed and then said... Ops we forgot some parts, we will be back in 15 minutes... 6 hours later and no one showed up! Customer service no help at all! We have called so many of them and all we get is "sorry" "no idea what's going on" "we will call you in 5 minutes".... And no one called or showed up! I missed my appointments waiting for them to come back or call but nothing..Horrible horrible experience!
Jahmal Cannon
May 30, 2023
Great salesman, explained all financial portions and product details
Fielding Trapp
May 29, 2023
We visited multiple stores when looking to furnish our new home’s bedroom. After a slight hiccup in pricing, our original price was honored and we walked out with a beautiful bedroom set with new mattress. Tiffany, Tim, Mike, Matt and Josh went above and beyond to ensure our physical and financial comfort. We will be returning when it’s time for our next home furnishing project!
Kevin Jones
May 28, 2023
Paid for assembly and they left our furniture and assembled nothing. Delivery guy knew nothing about it. Called the local number they provide and it routes you to a call center out of the country. This company is horrible and has horrible customer service.
mel demp
May 27, 2023
Both sale men was very helpful
Jake Flory
May 27, 2023
Tiffany was a pleasure to purchase from.
Janice Grimes
May 26, 2023
I was told 2 weeks ago when I purchased my furniture it was in stock and would be delivered on Friday. Last Friday I was told oh no it’s not in stock and it will be 2 weeks. Now a week later I’m still being told 2 weeks’. Very disappointed and probably will not purchase anything again from them!
Aaron L
May 23, 2023
Good selection, helpful associates, transparent pricing at checkout
Corey Hinson
May 22, 2023
Great staff. Had an excellent experience they made it personal one on one experience, and not just business
Donna Patton
May 20, 2023
I knew what I wanted process was easy My sales person Ellen was professional and a delight to work with .
Debbie Reed
May 19, 2023
Tiffany and Mike did an excellent job explaining the mattresses to me and helped me find the perfect one.
judy kirkwood
May 18, 2023
Lydia Belay was very helpful she found me exactly what I was looking for.
Brenda Bland
May 18, 2023
Ellen was so helpful and informative. She did a great job for us!
Gary-Lee Lewis
May 14, 2023
Punctuality, quality of service
Nancy Wright
May 13, 2023
Great prices they went above to help me with my purchase and removal. Highly recommend! Thanks Katie and Mike
Chris Lasseter
May 11, 2023
.Very helpful and not pushy.
Shooting Star 7083
May 10, 2023
People were very rude. Watch out for exuberant fees for delivery and furniture protection.
Sam Bates
May 09, 2023
The gentleman who helped us was very knowledgeable and helpful with our purchase of a sofa and loveseat. He did good he explained the protection plan as well as help us with a delayed delivery.
Stacey Beasley
May 08, 2023
Excellent service
Felicia Harris
May 07, 2023
It was a great experience.
Nathan Sexton
May 06, 2023
The salesperson Katie was very helpful and friendly! She worked out any issues we had and got us a great deal!
Rebecca George
May 06, 2023
It was an absolute pleasant experience!! Mark Uchendu was professional and friendly. He's fairly new, so when we had questions that he couldn't answer, he sought out the right person to get the answers, which definitely helped in our decision making! Michael (Superman) assisted Mark in the final sale and know Mark will learn a great deal from him. Super knowledgeable, hence maybe the Superman title! I highly recommend this Ashley Furniture location.
Ed Bennett
May 05, 2023
Excellent
Cliff Lindgren
May 03, 2023
Salesperson was very friendly and appeared to understand our needs. My only negative comment would be how the staff pushed so hard to sell the protection plan
Ron Radcliffe
May 01, 2023
Mike Woolfork was a pleasure to work with. We came in looking for a new living-room couch and Mike was able to order the exact set we were wanting. We value great customer service and had a great purchasing experience. We highly recommend Mike and will be happy to send him any referrals we can. Thank you Mike and Ashley Furniture.
William Hudspeth
May 01, 2023
The staff was very helpful and very polite
Johnatha A Martinez Fernandez
Apr 30, 2023
Excellent attention !!! Thank you
Sam B.
Apr 28, 2023
Ordered two couches and a co*cktail table with the protection plan on 4/8/23 from Lydia Belay. Waited one week and then confirmed my delivery on 4/17/23 for two weeks, today 4/28/23. Called to confirm again as I had not heard anything and it was nearly noon. They reported they lost the furniture and cannot be delivered until 5/5/23 now. No warning or notice to me. Now I have lost time from work, and when asked for compensation was not given any. Phones continuously breaking up when dealing with delivery company that is outsourced. Asked for a confirmation email and it takes "24 hours" to receive, then asked for an extension for when I don't get that email I can call back directly, you guessed it they don't have extensions. If you are going to spend thousands of dollars like I have expecting furniture to be delivered at the time they set, additionally to expect a notice in advance that it won't be, shop somewhere else. Disappointed and will not return for any other furniture.
Kerry Dawson
Apr 26, 2023
DO NOT SHOP HERE, UNLESS YOU WANT TO PAY FOR DAMAGED, USED FURNITURE!! In February, we purchased a new dining set, but when it was delivered, all of the furniture had damage & looked used. Black paint on chairs, chipped wood, damaged cushions. The delivery guys told us they don't take furniture back, and we have to file a claim with Ashley to get it replaced. Ashley said they can only send a technician to repair the damages. This is ridiculous! We paid over $2k for NEW furniture! A technician finally came on April 20. He said new parts have to be ordered, and when they arrive, we have to contact Ashley to get another technician out to do the repairs. I've already missed one day of work for him to come out & take pictures. THIS IS UNACCEPTABLE! It's almost May, and we're still stuck with this damaged eyesore table!
Dhanashri Pawale
Apr 24, 2023
PATHETIC customer service. we bought furniture worth more than 8k and most of the items were shipped late and the delivery guys simply left the furniture in the hallway! Half of the furniture has defects and needs to be replaced. Called customer service, was on hold for 35 mins, and there was no supervisor to even talk! Eventually the customer service agent "Laura" came back and said let me transfer you to the manager and she simply transferred me to a deadline! where I kept waiting for someone to answer but no one answered. They don't care for customers after the sale is done. They are very sweet until you buy the furniture but cannot keep up with the delivery or quality! The level of frustration and inconvenience is just not worth it!!!!
Marion Wallace
Apr 24, 2023
Lydia did an amazing job! Thank you much! Mike was helpful for the sleep study as well! And the tea tree oil tip. They were fun and easy to talk to:)
Gina Marie Wasilesky
Apr 23, 2023
Katie & Michael both helped my husband and I and were a delight to work with. We have shopped in many furniture stores over the years and honestly this was the best furniture shopping experience we have ever had. I actually came in three times in one week and each time they both spent so much time with us, they were very friendly, knowledgeable, and in no way pushy at all. I hardly ever do reviews but I felt since my experience was so outstanding that I just had to.The store was extremely clean and I loved how they had so much furniture but didn’t feel crowded at all. They do a wonderful job with displaying their furniture sets.We purchased a queen bed with a headboard and footboard, 2 nights stands, a mattress set, all new family room furniture and a buffet/sideboard.Ashley furniture in Murfreesboro has wonderful prices.I for sure will be recommending Ashley Furniture to all my family and friends.I am a very satisfied customer.
James Cline
Apr 22, 2023
The Furniture is very cheaply manufactured. The quality is very disappointing. Ashley furniture has been a complete nightmare to work with. They will not return phone calls or honor the warranty. Buyer be aware. Do not spend your money with this business. I recommend you go elsewhere.
George Snyder
Apr 22, 2023
We had a very good experience dealing with Ellen in the purchase of a power lift chair. She was very knowledgeable and helpful.
Karol Talbott
Apr 21, 2023
Sales rep Marcus was totally awesome. Very happy with the service! When we need anything else, we will be back.
Douglas Estfon
Apr 16, 2023
Mark,Very professional and patient. Wonderful experience with understanding the product and quality of furniture.
chris wurtzel
Apr 12, 2023
Love the furniture but make sure you study the contract. We we told by our sales person that the end tables, coffee table would match the bedroom. We very much like to color. When finally delivered 3 weeks late the color did not match. Creamy white versus a gray white. I called, got the run around and then finally Nope and did you read your contract. Oops on me but after spending 20k in the store and explaining that i would buy additional items I was told to pound sand. Frustrated for sure because I really enjoyed my past purchases and i will do no more.
Theresa Dischinger
Apr 11, 2023
The salesman was very courteous and helped me to find just whati wanted.
Mazzio Jennings
Apr 09, 2023
Great customer service. Ellen brunetti was very friendly & helpful competitor prices rooms to go!
Karen Crotty
Apr 08, 2023
Excellent no pressure shopping! Helpful, knowledgeable staff, and wonderful selection.
I
Apr 07, 2023
Pretty disappointed. Ordered in December with a 4 - 6 week wait time. Still haven’t got it. Can’t seem to get any one from any number I call to give any sort of good date when it will come in. Finally had to cancel. The run around I got seemed as though an 11k purchase isn’t enough to get the items to you when told.
Richard Black
Apr 06, 2023
Great service and great customer experience.
Sharlene Arbuckle
Apr 05, 2023
Everything went fast and sales person was informative
Sherrie Daseler
Apr 03, 2023
Damaged furniture requiring multiple deliveries over 4 months. Would not work with me to deliver in boxes.Will never buy from Ashley again.
Lisa Blair
Mar 31, 2023
I found the associates both friendly and helpful. It was a good experience with no pressure to purchase
Miracle
Mar 29, 2023
I am having an absolutely horrible experience with Ashley Furniture. I purchased a sectional set from Ashley Furniture on March 5, 2023. I initially told the salesman I wanted to pay majority of the balance using gift cards but needed to wait until I received a refund from a different furniture store. The salesman told me that in order to lock in the price I needed to open a finance account that day and to come back to the store once I received my refund and use the gift cards to pay down the balance.On delivery day, the delivery guys didn't know how to put together furniture and delivered it unwrapped. One of the pieces had a rip and the cushion on top had noisy plastic inside. I called the salesman and he said if I called the customer service number I could not be refused replacements since they came damaged. I called customer service and was told that the delivery guys didn't close out my order because I didn't sign anything saying that the furniture was delivered so they couldn't request replacements until the next day. I called again the next day, sent pictures of the damage and was told not to worry about the cushion since I couldn't take a picture of the inside, it would be replaced. I then received a very unprofessional email from the manager using texting language and incomplete sentences saying that I couldn't get replacements and a tech needed to assess the damage. If it wasn't repairable they would then replace the pieces. This was NOT what I was told initially. She said someone would contact me within 24-48 hours, but it has been 6 days.I went to Ashley Furniture today and was told that I couldn't pay using my gift cards because the furniture was delivered and needed to pay via the finance company. The finance company will only accept payments from a bank account. This has been an absolutely horrible experience. I have been completely lied to and tricked into opening an account so the salesman could make a sale causing me to pay with money I do not have when he assured me that I could still pay using my gift cards. I would never recommend a store like this with such unethical practices.
Jennifer Dyson
Mar 27, 2023
Fantastic. I’m a sales person, so I am a very tough sale. Michael was outstanding.
Stephen Davis
Mar 26, 2023
My wife and I went into Ashley for a furniture piece. Ellen, the associate that assisted us was very professional, kind and knowledgeable. We were in and out in no time with our new piece arriving within 7 days!
Showalter & Company, Inc.
Mar 25, 2023
Salesperson was very nice and professional, he made our experience very enjoyable
C C
Mar 24, 2023
I was on the fence about ordering from the local store versus online store. Very glad I went in the store, I got a great price.
Cathy Tarlton
Mar 22, 2023
Courtney was very knowledgeable & helpful.
David Gore
Mar 22, 2023
Good salesman -- helpful to work with me to arrive at the couch and bed we needed at a good price.
Stephanie Johnson
Mar 16, 2023
Everyone at the store was so nice. We have our two grandsons who will be living with us so we needed furniture for them. Extremely helpful and easy.
Debbie Brown
Mar 11, 2023
Courtney was knowledgeable and helpful. Made the whole process easier
Christine Mahesh
Mar 10, 2023
Great experience, Krys was personable, knowledgeable, patient and very helpful. 😊
Michaele Chappell
Mar 10, 2023
Great working with associate JAYLIN, who was very patient with me as I wandered & roamed throughout the store looking to spot certain items. The checkout system seemed slow & it took a while to go thru process.but otherwise enjoyable!
Sabena Scott Barr
Mar 07, 2023
Friendly not too pushy.Now that I have ordered I can't believe it takes 2 months to receive.
Ana Cabal
Mar 05, 2023
Had a great experience buying furniture here! Marcus helped us buy everything, he was very knowledgeable and understood our needs. Great prices as well!!! 10/10 recommend
Courtney Hobby
Mar 05, 2023
The wedge of our couch was broken when delivered.
Melina Gilliam
Mar 03, 2023
I initially gave a 5 star review because at the point of purchase that’s how I felt. The Salesman was polite and helpful as well as the manager that was on duty. With all that being said our sectional was delivered and severely damaged. I have called and left a message with no call back. Now we’re are left with no living room furniture for the next week.This was us giving Ashley a second chance after a terrible experience buying our bedroom furniture and you see where that got us.
Chris Tunnell
Feb 27, 2023
Lydia Belay was awesome And Mike Woolfork ,in Murfreesboro, TN. They both made us feel very comfortable. They worked together to get us a great deal! We'll be back to work with Lydia again!
Lisa Mays
Feb 27, 2023
Jaylin was a really nice guy to work with. I ordered my furniture without any issues. Received a fair deal. I am a repeat customer and would definitely buy from Ashley again.
Carrell Mullins
Feb 27, 2023
We were met with a welcoming smile and asked to help us. We were quickly directed to what we were looking for. Our sales rep was so pleasant and helpful. We found what we were looking for in a short time and we’re able to make a purchase the first visit. Great experience!!
Mike Bray
Feb 26, 2023
Fantastic people they went out of there way to help The you lady Katie was very interested in making sure we got what we needed
Mike Broughton
Feb 26, 2023
Looking forward to our new bed! Thanks Krys!
Michael Sandefur
Feb 23, 2023
Went into Ashley looking for a headboard and ended up buying a bedframe and sectional. The sales person who kept bringing up how she is the assistant manager showed us a few items. We found some we liked but let her know we did need the bedframe fast. We asked several times if it was in stock and she assured us it was and would be delivered on 2/18/23. Then we looked at the sectionals and she again confirmed it was in stock and would be on the same delivery. So we fill out all the paperwork and leave. We get home, which is about an hour or so from the store, and she calls and says a part of the sectional is out and she doesn't know if or when it will be back in stock, but that we could upgrade for $300 more and delivery date would stay the same. A couple days go by and she emails my wife and says its been delayed a few weeks. About a week goes by and my wife emails her for an update and she never replies so we call the call center who then advise us its been delayed till late April, early May. Thankfully the call center helped us get the order cancelled and we were then able to go to America signature furniture last weekend who sold us better quality, cheaper furniture, and got it delivered today on the date they said they would. Would not give the Ashley in Murfreesboro 1 star, but since it is required, I had to. Save your time and money and go elsewhere.
Mitzi Brown
Feb 21, 2023
Update 5/30/23: We’re over a year in now, and our couch is still broken. AHM is who Ashley uses for repairs, and they are as ridiculous as Ashley Furniture. We’ve been scheduled 3 times for service and the tech doesn’t show up or their customer service tells me we weren’t actually on the schedule. We take off work for this and are losing money, on top of the $6000 we paid for a broken couch! Please take this as a warning and DO NOT BUY ASHLEY FURNITURE.Experience in the store was great when we purchased our sectional in April 2022. Unfortunately, one of the recliners was defective when it was delivered in June 2022. I called customer support and they sent a tech out who said the arm needed to be replaced. Some time passed and another tech came out and replaced the arm. It didn’t fix the problem and the tech told me to contact Ashley and let them know the seat was the issue. That was toward the end of December. I went straight to the store and was told a tech would be contacting me. I didn’t hear from anyone, so mid-January, I called customer service who told me there was no work order but she would start one for me. On January 31st, I received an email asking for pictures of the damage. I responded stating the damage was apparently on the inside of the couch and I had no idea what to look for. In addition the techs had already taken multiple pictures. Weeks went by, and I heard from no one so I called customer service again. I was told I’d hear from someone within 48 hours. So 4 days later I called customer service back and let them know I hadn’t heard from anyone. The rep told me I was actually scheduled for a service call on 2-21. I told them that no one had communicated this to me and he said he didn’t know why but it was in the system for 2-21. Today, 2-21-23, I’ve once again called customer service and am now being told that there must have been a scheduling conflict because the tech can’t come out and they’ll try to get me in tomorrow. We’re a tad over 3 months from owning this broken couch for a year, with no idea if and when it’ll be fixed. This is not good customer service, Ashley.
Philip Sons
Feb 20, 2023
DO NOT BUY FROM THIS STORE.We purchased a Rawcliffe sofa and within 2 months it busted in 2 different places. We paid $499.99 EXTRA for the 5-year service plan. We began calling the store in AUGUST 2022 (got it in May 2022) to have someone come fix the couch for us. The store gave us the runaround, we called literally 20 times over several months (have the phone records to prove it) and still, we have a broke down couch we paid of $3000 for that we can't even use... We finally filed a claim in small claims court in Rutherford county. We won, and the judge ordered that Ashely Furniture had to give us our money back. It is now Feb 23,' and have again called the store MULTIPLE times, and they will not give us our money. They tell us Cooperate has to handle this and give us an 866 number that goes to a call center, who then tell us they can not handle the refund issue. DO NOT BUY FROM THEM. We feel 100% we have been scammed. Not only are they being dishonest they sell you high-dollar service plans, that no one honors and you are just out of luck. PLEASE take your business elsewhere.
Ginger Rabbit
Feb 20, 2023
Jaylin was incredible. He knew exactly what we wanted. I feel certain we will choose Ashley for all of our future furniture investments.
Nivek Ogre
Feb 20, 2023
If you purchase ANYTHING using their in-store interest free financing scam, you are stuck with the product once it leaves the building or gets delivered…period. It’s unethical and no one should buy anything at Ashley or at least this location.
Aunna Rudig
Feb 20, 2023
Garbage return policies; garbage delivery promises; just bad in every way. Get your furniture from anywhere else…Amazon, Price Point, Haverty’s, Big Lots, Dollar Tree, or even Goodwill. You WILL get ripped off if you buy from this Ashley Furniture.
Janice Hammonds
Feb 11, 2023
Very knowledgeable
Traci Silvey
Feb 09, 2023
I knew I wanted it when I saw it...love at first sight for me!! Ashley had a wide selection of furniture. Store was clean and organized. All of the customer service agents were pleasant to work with. All and all I had a fabulous experience!
Maksym Wysocki
Feb 09, 2023
Saleswoman was not pressuring us to buy, but, buy. Was very helpful and had access to detailed info in case she didn't have an answer. The selection ranged from laminate to real wood furniture in all sorts of styles, even some 70s looking stuff (blue velvet bed frames!). I highly recommend.
Pamela Tucker
Feb 06, 2023
I was there a few weeks ago and after looking other places I returned to Ashley today. Just so happens the same salesperson was there and he remembered me. Very friendly and professional.
MICHAEL THOMAS
Feb 05, 2023
Great job from our sales person. Very professional, knowledgeable and helpful.
Susan Sims
Feb 04, 2023
Katie at Murfreesboro Ashley Showroom was helpful the moment we walked in the door. It took us only 15 minutes to decide what we were going to buy because of her knowledge of the items we were looking for. Thank you Katie! We love our new furniture!
syndi B
Feb 03, 2023
We had a great service and everyone was very friendly
Carolyn Cole
Feb 01, 2023
I sent my son and daughter for lift chair. They were impressed with the assistant manager whose name was Tim. They bought the chair.
Dedric Jones
Jan 30, 2023
Hands down one of the best experiences at a furniture store. From the start, Timothy was personable. He helped us through our uncertainty and answered any questions we had. I definitely recommend visiting and letting Timothy help you with all you furniture needs.
Abigail S
Jan 29, 2023
This store is ok. There are a lot of nice items but when I googled the same item, I found for a much cheaper price. Sometimes even half the price somewhere elseUpdate: In response to your response, Ashley Furniture, I lowered my rating to 2 stars regarding the response as well. I am not sure if this is an automated reply, as is seems generic, but my question to you would be, why do I need to email you anything regarding a purchase? I clearly did my research while in the store and found the same products at a very cheaper price; therefore, it would only make sense that I did not purchase any items in the store because I purchased them elsewhere at a cheaper price.
april wilson
Jan 27, 2023
Mike was great. Very nice and personable. No pressure just helpful
Rebecca Dye Rogers
Jan 27, 2023
I would not recommend going here at all… all the delivery is outsourced and it’s difficult to get ahold of the store to someone who will help. And the delivery people were very rude. If I had know this I wouldn’t have ordered. The sales people were very friendly though
ali alqarni
Jan 27, 2023
Thank you.I liked the service of the staff.They are friendly and helpful.
linda sharp
Jan 26, 2023
Salesman was very helpful and Ashley had the best selection of dining chairs, which was what I was looking for.
Isabela R.
Jan 26, 2023
Our experience has been an absolute nightmare. The people who delivered our furniture were extremely unprofessional, were irritated when we told them we paid extra for assembly, and didn’t even have tools with them. They literally asked us to provide them with a screwdriver and everything they needed to assemble the furniture. That just seemed incredibly tacky considering we paid a few hundred dollars extra for white glove delivery and assembly. How do you drive around all day delivering furniture and you don’t even have as much as a screwdriver with you? They acted as if they’d never assembled furniture before, because they ultimately couldn’t figure out how to put the table together, and left us with a half assembled table. In fact, we’re pretty sure they damaged the table when trying to put it together, because the table is stuck in place where it won’t slide in or out for the leaf, so we basically just have an unusable table with a giant hole in the middle. Now they’re saying it won’t be until March until somebody can come and fix it. We went to the store to ask for help, and they essentially said they have nothing to do with the delivery people, but refunded the white glove delivery fee. Don’t contract out to a third-party delivery service that you refuse to stand behind or get involved with, because in the end, we bought the furniture from Ashley, so we expect Ashley to fix the issue. We will never buy furniture from them again.
Deanna Rasky
Jan 21, 2023
Ask for Mike. He listened to what we were after and took us right to what we needed.
Christian Glascoe
Jan 17, 2023
Will absolutely go without furniture before I try to purchase from Ashley Homestore in Murfreesboro, TN ever again. I have had nothing but issues from them. I purchased furniture on 9/5/22. We went months without living room furniture before finally having buy more furniture elsewhere. Now, I'm being stolen from as they will not credit what I paid in cash, in the store, towards my account on the one item that finally showed up undamaged. I hate leaving a review of this nature, but their other customers really should take this into consideration before doing business with them. I really hope this reaches someone higher up, as I would like to have a conversation with someone to hopefully this resolved. I feel wronged and stolen from to say the least.
Basem Salib
Jan 17, 2023
I ordered a dining table and a bedroom set, the 2 night stands and the dresser arrived damaged. I called the customer service 5 times and every time they say a technician will contact me to fix the broken parts, no one contacted me.
Ivan Hoover
Jan 16, 2023
My shopping experience at Ashley was wonderful! The sales staff didn't over do it with offering assistance & there was no high pressure selling. Katie assisted with my purchase & was very knowledgeable & helpful! I would recommend Ashley & definitely Katie to anyone looking for furniture!
Jessica Reynolds
Jan 15, 2023
Ellen was an AMAZING sales representative. She was extremely helpful and went above and beyond to get me everything I needed.
Eileen Brigantino
Jan 14, 2023
Excellent sales person and the price was right.
Nathaniel Eaton
Jan 14, 2023
It was wonderful the people was great and looking good
Crystal Belt
Jan 13, 2023
We have visited twice and both times service was great and friendly. We recommend speaking with Mike (aka Superman) if you stop by.
Scott Zeller
Jan 12, 2023
Krys was my sales associate and she was awesome. Very friendly staff and nice store.
Jacob Prosser
Jan 10, 2023
Friendly people. We were able to get in and out very quickly in time to eat lunch! Great customer service.
Clay Morgan
Jan 09, 2023
I've changed my review due to some issues I'm having with the company. The sales person Katie was very helpful and kind and I appreciate her.However, as delivery has neared problems have arisen. Calling the delivery number yielded a person with barely passable English who provided the same scripted answer over and over, even when the script did not match my question. Multiple calls to the local store where I made my purchase went unanswered.What's bad is the actions on the phone of a manager, Damon, who could not have possibly expressed a less caring attitude to the delivery concern I had. I was very put off.I will accept delivery. Whenever it comes. But Ashley Furniture can be assured that their manager's non-caring attitude, and the lack of solutions by their customer service, combine to ensure I'll never step foot in their store again.
gwen drennon
Jan 07, 2023
A great experience with Chris. She was GREAT!!!!
Michael Lawrence
Jan 05, 2023
Nice furniture
Michael Sikora
Jan 02, 2023
Mike Woolfork was great to deal with! Very patient and not pushy at all.
Daniel Keele
Dec 31, 2022
Krys Stringfellow was amazing made our purchase an experience and a pleasure to do business with Ashley!
Gene Weber
Dec 31, 2022
Very good
Jeff Davis
Dec 31, 2022
Very friendly and helpful.
Chelsea Elrod
Dec 31, 2022
Michael (a.k.a. Superman) was awesome! He was very helpful, patient and kind from the get go with finding a sectional with recliners. Highly recommend purchasing furniture from here and talk to Michael! :)
Lisa Haberly
Dec 30, 2022
Very professional.
Jacob Scott
Dec 29, 2022
Sectional was damaged on delivery. This has taken 18 weeks to get delivered so it is very frustrating.
Elizabeth White
Dec 28, 2022
It was a very relaxed atmosphere. Nice selection & Tim our sales person was great!
Carlotta Evans
Dec 21, 2022
Our experience at your store was very pleasurable. Timothy Grant was personable and knowledgeable and had answers to all our questions. He was there if we had questions, but not overly pushy. We would highly recommend your Ashley store to anyone! All employees involved with our purchase were at the top of their jobs and very professional.
Kevin Oatley
Dec 20, 2022
Tiffany was very helpful and friendly.Our experience was very good. Thank you
Keaira Crutchfield
Dec 19, 2022
Worst experience ever. Do not order from Ashley. I ordered a bedroom suite in September and still haven’t received it entirely be end of year. Delivery has been to my house 6-7 times and either brought no parts or one or missing parts. I call customer service. They are nice when they get your money, after that customer service sucks! I call and complain and ask for help and still more delays and excuses. $7500 bedroom suite I’m sure it looks nice. I took old bedroom suite out so I’m sleeping on my couch for months. I’m sure I will need a new sofa when I finally get my bed. Still waiting after 4 months although I was told it would be delivered in 4-6 weeks. Haven’t offered me a discount partial refund anything. Have an attitude when you call about your order. Again pieces are beautiful- delivery and customer service sucks. Once I complete my bedroom suite I wouldn’t ever deal with Ashley again!
Anna
Dec 18, 2022
Kris is so polite and helpful! I saw what I wanted right away and came back the next day to purchase. We hired our own person to pick up, His name was given to us by Kris. Can't review that yet as it hasn't taken place. But so far so good!
Scott L
Dec 18, 2022
Great customer service very helpful.
John Etheridge
Dec 14, 2022
The sales associate was timely and courteous. It was a pleasant experience.
Alex Rad
Dec 13, 2022
Pay more and get it else where or you regrate it, Bought a comfort set 4 weeks ago supposed to be mailed to me from Ashley two weeks ago just found out coming from third party seller package is lost and store manager refusing to refund our money or find our order or at least try been there three times she is on the phone with her boyfriend or husband fighting have no choice to take them to small claim court horrible experience super rude useless manager she is waist of time
Krob 1983
Dec 11, 2022
Lydia was an awesome sales consultant! She was very patient with me and made sure I got the best deal! And made me feel like I was family! I will definitely come here again because she’s family to me know!
Mandy Johnson
Dec 10, 2022
I haven't bought anything here in years, but I popped in today as one stop on my millions looking for the perfect wall shelf. Though I haven't found it yet, I had to stop and leave a review about the fabulous employee that noticed my quick pace, asked me for more specifics about what I was looking for, told me they used to have one thing that might meet those requirements, walked me over to where it used to be, apologized for not being able to help, and then let me go. The last few times I've been in, I have felt hounded to purchase something, but this was a breath of fresh air and a fabulous help. She saved me a ton of time, and I wish I'd gotten her name so she could receive kudos from her manager for making me more likely to come back to Ashley Furniture in Murfreesboro for my next furniture need.
Marilyn Puff
Dec 05, 2022
I had a delivery 12/26 between 3:30 an 6:30. I followed the route all day. I got all ready for my bed delivery. At 4:30 ish it was heading to my house. Next thing I knew it is heading back to The warehouse and I get a text that the driver has arrived get ready to say hello. No one was here!. Know it is 5pm and no one can or will help me. I have no bed yo sleep on tonight and know will get me my bed to me. I will never buyANYTHING from Ashley's and I promise I will make sure no one else does either. Absolutly no customer service to make a big error on their part right!
CP L.
Dec 04, 2022
Trey was awesome. Very informative, understanding and helpful. Made it is easy and painless. Keep up the good work. Seems that everyone in the store was pleased to be there and they worked well with each other.
Laura Rose
Dec 03, 2022
The service was really good and helpful
Dylan
Dec 01, 2022
Every single item we ordered from Ashley was delivered damaged, every single item had to be replaced, sometimes multiple times. The latest items we purchased, surprise surprise, are also damaged. We’ve called the customer service 800 number 4 times today to try and request a refund, yet every single customer care rep we spoke with would not allow us to request a return and refund. We were told by at least one service rep that Ashley has no return/refund policy and all sales are final despite their very clear refund policy on their website stating otherwise.We’ve repeatedly had the calls get disconnected, and had service reps laugh at us. This is by far the most unprofessional service we’ve worked with. Will never do business with or recommend any one else do business with Ashley Furniture.
David Fults
Nov 28, 2022
The salesperson Tiffany Moore was very helpful and friendly while we were trying to pick out our two accent chairs. We enjoyed working with her as we made our decision.
wilson farm
Nov 27, 2022
Krys and Trey were so helpful! They made our experience very relaxed and pleasant.
penny cantrell
Nov 27, 2022
Ellen was amazing 👏
L.C. McBroom
Nov 26, 2022
Trey Bonnot at Murfreesboro Ashley store was great to work with in purchasing a new couch and loveseat. Very helpful, not pushy at all. Would definitely have him help us again.
Kelly Latham
Nov 21, 2022
Krys and Michael (Superman) were extremely helpful and knowledgeable!
Tara Davis
Nov 20, 2022
Purchased a dresser from Ashley picked it up from the warehouse and it was damaged. So Ashley had to order another one. Get a call stating the new dresser came in but it was also damaged. So needless to say another dresser was ordered. My husband went into the store and told them what happened and said we had to call the 1-800 number. Person at the customer service line said we had to go into the store and there was nothing they could do since another dresser had been ordered and was due to come in.Received a call yesterday and was told the dresser will not be in because it's on back order. Went into the store today and was told that we had to call the 1-800 number and talk to someone after we already spoke with someone at the number who told us we had to go into the store.This is the worst. Ashley used to be decent but now it's trash. I will be sure to go to Rooms to Go or American Signature. It didn't want to give 1 star but had to post this
Ninja Tufe
Nov 19, 2022
Very disappointed! Ashley furniture has really let me and my family down! I won't be buying anything else from them. So bad it doesn't deserve one star!!
Harley Davidson
Nov 15, 2022
We ordered furniture in September and on October 14th they made delivery attempt number 1. Not only did all our furniture come damaged, the driver went to the wrong house first tore down a power line and damaged the side of building, and the driver was confronted by the homeowner. The driver then gave false information to the homeowner. During the second delivery attempt they brought a full size truck and got 3/4 the way up our driveway and refused to complete the delivery. It is now Nov 15th and Ashley Furniture still refuses to pay for the work done to repair the damage their delivery driver caused. Do not shop here it’s not worth the hassle 🙄
Brielle Campos
Nov 13, 2022
Nice staff. Good reception. They were knowledgeable and worked with me to find the furniture I needed.
Candice G.
Nov 12, 2022
Krys Stringfellow at the Murfreesboro, Tennessee location was kind enough to help my family and me find exactly what we wanted and needed for our kitchen!Krys made what would have been an otherwise tedious process an absolute pleasure!
Christa Guin
Nov 12, 2022
My daughter and I had the most positive experience at Ashley Furniture. Krys was so personable and went the extra mile to help us find the dining room set we were looking for and walked us through all of our options in purchasing our furniture.Definitely recommend going in to see Krys!She’s the best.
Tosha Brown
Nov 10, 2022
Friendly people and affordable prices...
Linda Parker
Nov 09, 2022
Terrible customer service, numerous false statements and last minute switches. Have made many purchases here before, this was absolutely the worst.
Caitie Mastrodonato
Nov 09, 2022
Tim and Courtney were extremely rude and lack customer service. They consistently left out details of any interest rates, delivery time, and tied to pull the bait and switch tactic. I have been a long time customer and after todays experience I’ll never be going back. Today’s experience was extremely disappointing and disgusting. I’ve never seen two people have more attitude in my life. Oh, and not to mention the clucking hands, a.k.a. the rest of theStaff talking about us as we were trying to check out. It’s clear they need to do clean house of staff and replace them with people who understand the theory of customer service.
Janet Baldwin
Nov 07, 2022
If you buy the protection plan the outsourced company does not stand behind the cleaning of a product. They will find any loophole to not do what is promised. Ashley furniture does not stand behind the protection plan. They basically say that’s between you the customer and this outsourced company. I will not purchase from Ashley again. This is dishonest and wrong. They basically make you buy a protection plan but it is worth nothing! Total scam! I cannot believe a company as large as Ashley doesn’t have a better resolution or stand behind their furniture. When I reported to Ashley I spoke to 2 different managers from Ashley that both agreed the company needed to clean the furniture claimed but neither one of them could help or do anything. Their answer was to call back another day and make another claim. That’s insane! Why can’t people just do the right thing? Why can’t Ashley stand behind their protection plan? I have purchased a ton of furniture through Ashley over the last 6 years. They just lost a customer!
Kendra Glascoe
Nov 03, 2022
Would give 0 stars if I could. We ordered furniture in September and still have nothing. Every time they have attempted to deliver the furniture it has been damaged TERRIBLY. Torn leather, stains, scratches, completely BROKEN. Do not buy anything from here unless you want to go months without furniture. 🙃
susan bey
Nov 02, 2022
I waited a year for this bed. The headboard was bumped into a piece of furniture while being delivered. They did not record it needing to be fixed. Now I am paying for a bed that is scratched and they don’t want to fix it.
Casmyne Edmonson
Nov 02, 2022
Tiffany was so amazing and help us so much. We love our new bedroom set thank you 😊 please go here I recommend it and ask for Tiffany !
J H
Oct 31, 2022
The worst delivery service
Jasmin Velazquez
Oct 29, 2022
Krys the assistant manager was very kind and helpful. She was very welcoming as I walked into the store. Asked proper questions to guide me in the right direction. Made the process easy. Had been to Ashley Furniture Store several times and never had that experience that Krys provided.
Kendra Knowles
Oct 28, 2022
Friendly and very helpful explaining my financing optionsEdit:I made this review two months ago and have changed my mind. First, I still don't have any of my furniture. Recently, I scheduled a delivery for Dec. 24th, but they called and told me that more of my furniture is on back order, mind you I picked everything out mid-October and was quoted Nov. 17th. I gave it a couple of weeks. It's Dec. 21st. Nothing. At this rate, it'll be 2023 before I get anything, and they expect me to pay full price for everything. I'm a very patient person and hardly ever complain, but this is too much. I just want my furniture.
Ellen Hollaway
Oct 27, 2022
Ellen was especially helpful. She walked me through the entire store as I told her what I was looking for. Up front she was aware that I wouldn’t be buying that day and that I would be looking at other stores. She found exactly what I wanted in a sectional with great fabric and recliners. She gave me her contact number for any questions I might have later.I looked at 3 other stores with sales associates who couldn’t be bothered to show me around their stores. Those stores had nothing that appealed to me and if the staff couldn’t be bothered to help me I didn’t want to spend my money there anyway.Two days later I returned to your store to purchase the sectional shown to me by Ellen. A good sales person makes a huge difference in deciding where I spend my money.As I just moved, I will be needing several new pieces and will be returning to your store .
Mary Ellen Bacl*t
Oct 23, 2022
Great experience. We found exactly what we were looking for and Chris was very knowledgeable and thorough. They knew their products inside and out. And CC the 30% off sale yesterday was a nice surprise.
Marcus Delaney
Oct 18, 2022
I order a table and chairs in March and did not receive it until October. The delivery process started with a critical piece to the table missing so I declined the order. The second delivery attempt came with a damaged table. I declined and asked for compensation and the rep said she would compensate me. The third attempt came with another incomplete order. This time another important piece was missing. I declined the delivery and asked to be compensated the rep agreed and told me I would be compensated for the inconvenience. I asked when my order would be filled on October 5. On October 3 I called and asked about my order and was told it would 2 more weeks. I asked the rep would I be compensated for this too and he put me on hold to confer with a supervisor and came back with an offer that I did not agree with and I asked him home much had I received in compensation so far and he said none. I was really put off at the point. I asked him had I been lied to get me off the phone and he didn't know what to say he said I should have received a code and the rep should have processed the discount while I was on the phone. I asked to speak to a supervisor and he kept trying to explain. I asked for a supervisor a couple more times. He finally puts me on hold for several minutes, comes back and said he wanted further explain and I told him I wanted to speak to a supervisor, he put me on hold for several more minutes and when came back he said it would be 45 minutes before I could speak to someone. I asked if I could have a supervisor call me back he said yes, took my number and until this point still haven't talked to a supervisor.This process was terrible and I will let everyone I can know not to do business with Ashley's.
Elizabeth Courtney
Oct 17, 2022
Always love buying from Ashley furniture. They have good sales, friendly sales people and we can always get a deal! Dustin was a real big help. He was the right amount of professional and personal today as we made a large purchase.
Emily Rogers
Oct 14, 2022
Not happy. I only gave 1 star because I actually like the chairs I ordered.#1- I ordered 2 chairs the first week in September and was told they would arrive October 1. I still don't have them and each time I call, the date keeps being pushed further out. Also wondering why I had to call and no one called to notify me of the delay.#2- I decided to finance the chairs because it's 0% interest and why not. My information was entered incorrectly so I was rejected by all of the financing companies. When I called to correct the error, I was approved, and THREE credit cards were opened in my name. I was sent cards from 2 of the companies, and when I called the store to ask which of them was actually paying for my chairs, it was a company that didn't even receive a card from. When I asked how this could have happened, the manager did not know the answer, and suggested I try back tomorrow.#3- Now I have to cancel 2 credit cards, which negatively impacts my credit score, which was previously amazing, hence the reason I was able to get approved for 3 credit cards. AND I STILL DON'T HAVE MY CHAIRS!!
James Robinson
Oct 09, 2022
Ellen was very helpful and a pleasant person to work with!
David Albrecht
Oct 08, 2022
We ordered/purchased in-store, and it took 6 months to get our furniture. What a drag. To the defense of Ashley we made the purchase at the end of the "Supply Chain" shortage, our experience may have nothing to do with Ashley Furniture at all.The company could have done better keeping us updated. Our Salesman Mike was great and would follow up whenever we asked.The delivery gents were pretty cool, but did leave a few pieces of packaging in the yard, nothing of any severity.Outside of the time it took to get our purchase, Ashley Furniture did an outstanding job.
Laryssa Wilson
Oct 07, 2022
Mr. Grant was very patient with me. I came in with visions of what I was "thinking" about buying based on researching the Ashley website the night before. So glad I came into the store instead of buying online. The experience is much more rewarding because I could touch and see what I was getting. What I originally thought I wanted did not meet my interest once seen in the store.
Charles Meadows
Oct 07, 2022
Ellen was excellent and instrumental with our purchase and future purchases.
Jo Bertoli
Oct 05, 2022
Horrible service the sales rep was really nice as he lies right through his teeth. I have waited over a month still never received my order. Had to go to the bank and get it certified and notarized and then they refuse to sign it. Call the better Business bureau they've gotten over 30 complaints about this store. I've canceled my order and if you put money down you're going to have to fight to get your money back. By law they can hold it up to 60 days I believe but that's it I better have my money back. Don't shop here you better off going to rooms to go..
Savannah Cornwell
Oct 02, 2022
I was looking for living room seating, open to recliners, sofas, loveseats, etc. I am a little particular and visited 3 other stores before making a selection at Ashley. These guys were so helpful, and they helped me find some great deals ontop of the already reasonable price. I highly recommend shopping at Ashley and there’s no doubt in my mind that I’ll be back soon making my next purchase
Nancy Gastelum
Oct 01, 2022
Two of the chairs delivered are uneven. I called and they scheduled a repair appointment for Saturday from 8am to 5pm. Stayed home all day waiting and no one showed up nor contacted me to reschedule. Just save your money and frustration and get your furniture elsewhere.I will be posting this in every social media platform to all my 100k followersUpdate: after my review posted, the repair guy called and said he'd be arriving in 30 mins. Not once was he apologetic about being an hour and a half late, he was also not prepared to fix my furniture. When I scheduled this appointment they specifically told me the repair guy would leave my furniture showroom quality.
Rich Denoncour
Oct 01, 2022
We purchased over 35,000 dollars in furniture about 4 months ago, we received bedroom set, lights not there, had to wait to come in, living room comes in separately, reclining chair comes ripped, sofa has problems with recliners, waited on reclining love seat, comes a couple months late, recliner has issues, phone charger don't work, our living room table set just came in Tuesday all scratched up. To make issues worse took a couple months for parts and for them to schedule service. Finally service man shows yesterday starts working on electric reclining chair to replace leather side, he realized did not have a tool, left to buy one, then texts me 2 hours later, says I need to reschedule my service after already waiting 4 months, leaves reclining chair upside down partially taken apart in middle of living room, call customer service to get resolution, was they could get someone out October 20th, So a chair taken apart and upside down in my living room was not a problem for them. I would not buy any products from Ashley Furniture, the product is not what they say it is and they can't support it. Above all their customer support is non existent. DO NOT BUY FROM ASHLEY FURNITURE!!!!!!
Tabbitha Anders
Sep 29, 2022
Ellen was awesome!
Trey Bonnot
Sep 24, 2022
Dustin was phenomenal, he was knowledgeable about the mattresses, and the bases, we talked him and the sleep expert, Mike, and bought our Tempur -Pedic, and glideaway base, overall a great experience, and definitely will be back!
Truth In Writing
Sep 18, 2022
4 months to get correct product. 9 delivery attempts with wrong items. Worst customer service ive encountered in over 20 years. Two word description: Professionally Incompetent. Once they have your money, you're on your own if they make a mistake. Dont expect your sales person to know a RAF from a LAF nor management to spare even a penny for your thoughts. Recommendation: Spend the extra money and goto Havertys or somewhere reputable.
Alton Collette
Sep 18, 2022
Got a good deal
Joeb Easterday
Sep 17, 2022
I had a terrible experience with Ashley. To start, my set continuously was delayed. The first time or two, I didn’t mind. But it was delayed almost 3 months from when I was originally told it would be ready for delivery. Once it was ready for delivery I received my set but 3 pieces had heavy scratches and dings. This happened TWICE! it wasn’t until the third delivery that my items were finally delivered to my house without significant damage. Don’t bother trying to go to the start to complain or find out any info. They say it’s all on there warehouse workers and will not do a thing to help. The customer support line is a joke as well. Spend over 30 mins just waiting to speak with someone only for them to not be able to answer when my items were to arrive or why they were arriving damaged. I highly doubt I EVER shop here again.
Plant Nursery
Sep 15, 2022
UPDATE: Ashley replied to my comment below. I have emailed and text the number provided and I received the same exact response or lack there of from my original complaint. This was not helpful whatsoeverI have been calling this store over a month literally 7-8 times trying to get my couch repaired that is 3 months old. They keep giving me the run around and say my service date keeps changing. I’m begging someone please help me. This store took my money but can’t seem to figure out why service won’t come fix it.
James Perrigo
Sep 13, 2022
Mike was extremely helpful and a pleasure to work with. We will probably come back just to buy from him.
Theresa Carroll
Sep 13, 2022
Very polite and helpful staff. Took the time to make sure I had the match for my dinning room table. Shopping there was a pleasure.
Grace Miller
Sep 11, 2022
10/10.
Michael Weimann
Sep 07, 2022
Delivery Service is extremely poor. Delivery Customer Service was unacceptable and difficult to communicate and coordinate. In store management did not follow through.We purchased our furniture (3) months ago and we are still waiting for it to be delivered.Would not purchase anything from Ashley unless it is a in-store item.
Pamela Keating
Sep 06, 2022
Mike was very knowledgeable and helpful. Was able to get what I need with no time wasted.
Claudia anceno
Sep 05, 2022
CourtesyAnswer all my questions and help me to gel best dealThanks
Lance Sperl
Sep 04, 2022
My wife ordered a bed frame to go in our new house. When I opened the product to be put together the quality was terrible and the headboard was damaged. Went to the store today to return it and get our money back and because we didnt report the problem within 72 hours they wont give our money ba k and wouldnt take the product. One of the managers also called my wife a liar when she told them that the salesman told her that she had to take out a credit line through Ashley to make the purchase. He said he knew the salesman and he would never do that. We then called the customer service center and they tried to only give us 20% of our purchase back in store credit. They eventually gave us full credit but only because we fought with them. Once we spend the money that we are being forced to give them, we will never do businesses with them ever again.I suggest you do the same.Worst customer service i have ever had.PS: Ashley, do not bother to respond. You are wasting your time.
guadalupe santos
Aug 26, 2022
I bought cash a bed in November 2021. more than 6 months ago and I’m still waiting for it. Bad, really bad experience. I do not recommend to buy here . if they don’t have the product in stock don’t buy it, otherwise you’ll be hung waiting endless time.
Jon Kincaid
Aug 18, 2022
Ok, We've about had it with Ashley at this point. After being scheduled to arrive on 5/31/22, the delay in shipping seemed appropriate. Then the bed was delayed (to 6/7) , and we understand things happen. Then delayed again (to 6/29) for a month. Then another month (to 8/9). Now we finally get a delivery, but it's only 3/4 of the bed, with assurances that the other part will be delivered this week. And once again, no still no part of the bed. They then charged my account for an item that I have not completely received, and we have had zero communication as to the delays and deliveries, only recourse is have to sit and hope something shows up, as what are we supposed to do with 3/4 of a bed. These are unacceptable business practices and we are extremely dissatisfied with Ashley furniture.
Jim Christman
Aug 18, 2022
Run, yes RUN. Was delivered a damaged love seat, tried calling multiple times, got no answer. Went to the store and it took an act of congress to get any help. Then tried to deliver a replacement that had been opened. On the 3rd try it has now been 2 hours beyond the delivery window. Got a text saying it would be 6 minutes. That was an hour and half ago. They won't answer their phone. Manager Mike is nice but everyone else is just the opposite. I've done my best to warn you.
Chris Waln
Aug 16, 2022
First time ive gone into a A. F. store ..Went in looking at a new recliner.. I had a promo code online as well as free shipping on the model i wanted... Initially they said they couldn't use online discount code... they did some stuff on pc to work on price to match online... after a few min they had beat the online price by $3 so I ordered it on the spot... A great level of customer service was shown as well as being very polite & professional... Def will shop with Ashley Furnature again!
Andrea Nina-Campbell
Aug 15, 2022
Walking in and we were immediately greeted and acknowledged by Dustin Peralta. He was very knowledgeable in his work, and had a solution to every question we had. He was so sweet and kind and one of the best associates we’ve had the pleasure of speaking with during our hunt for furnishing our home. By far, the best experience we have ever had in any Ashley HomeStore and in any furniture store we had been in previously. The rest of the staff were quite friendly as well, making our acquaintance and making sure we had everything we needed!
Michael Tucker
Aug 14, 2022
Don’t buy from this place!!!!!!!!!! They don’t keep their word an have to wait over 2 months for them not to deliver what you bought!!! Save time an money an shop elsewhere!!!!!!!!!!
Kirsten Julsgard
Aug 13, 2022
Great experience! My salesperson was so helpful and knowledgeable, she did a great job!!
Big Boo Tea
Aug 12, 2022
Bought an item on clearance from here and didn’t get what I paid for. Sales person was very nice and was able to get me a deal for the one item. It was from a very pretty collection by Rachel Ray. Went over and paid and went back 2 days later and they sold my item to someone else. One of the managers was very rude to me and asked if I was able to load it by myself ( I was told that someone was going to help me load it into my truck) when I told her that I didn’t have any help except for my mom she rolled her eyes and walked away. She later came back saying she had just sold the item to someone else that very day. She then showed me the same dresser but in terrible shape and said that it should be ok because I still got it at a good price. The said dresser was legit falling apart. I was very upset about this experience and I still haven’t gotten my refund. Please buy furniture somewhere else cause they clearly don’t label items or try reasoning with you. I wish I could give this place 0 stars….
Kim
Aug 09, 2022
THIS IS FOR THE MURFREESBORO, TN LOCATION ONLY If I could leave less than 1 star I would. In February My son and new wife bought a piece of furniture from the Ashley Store in Murfreesboro, TN. At my encouragement they spent $10,000 because I told them Ashley would provide great quality and customer service. 2 months after receiving the furniture a leg broke off. They started calling immediately trying to get someone to come out and repair it. For the last 3 1/2 months they have been given a total run around. Numerous phone calls were made to the store and even 3 trips in the store trying to get this resolved. We have spent hours on hold only to be told that we needed to call yet another number. Finally today I have had enough! I felt like my kids were being taken advantage of so I called and spoke with a manager. That manager told me that they could not guarantee their furniture more than 72 hours and that she could not even put in a service request because it "wasn't her department" . I was told that once you purchase from them they have no responsibilty as to the quality of the furniture and that I would have to take it up with the manufacture. She was hateful and non caring. She even told me that she wasn't the one that made the furniture or sold it so it wasn't her problem. If she is the manager then Yes it is very much her problem. While waiting for hours on hold I was subjected to continuous claims of how great their customer service is but in reality it is the absolute worst I have ever experienced. I do not recommend that anyone ever buy anything from the Murfreesboro, Tn location. We did not purchase from the Manufacture We purchased from Ashley and that is who should make this right. This broke 2 months after purchase not a year or longer and if Ashley Furniture can not stand behind their products more than 72 hours then they need to shut their doors.
hope “pera” alv.!
Aug 08, 2022
I must rate something that’s the only reason the get a star worst customer service from one of the managers today didn’t get her name but it doesn’t even matter never again
Robbie Cordell
Aug 08, 2022
I purchased a bedroom set around May 10, 2022. When it was delivered, I noticed the drawers were leaning from the left. I was instructed to call in to the store or use the agent chat to set up a request. That was completed within the 72 hour requirement. I was told I would receive a call. That call never came and I called in to see what was wrong. I was told the workorder had been canceled and again told I would receive a call. That call didn't happen. I went into the store where I was passed between employees who told me they were too busy to help. After around 30 minutes in the store I was given a piece of paper showing July 29th they would be out to assess the situation. I called the store around 2 and was told I was no longer on the schedule. When I questioned it, I was then told they could not help me and hung up the phone. I still have not been contacted with a resolution or an appointment. I would not recommend a purchase based on my experience.
Darryl Blanchard
Aug 06, 2022
Great experience overall. I truly appreciate the information and assistance provided by the sales associate ( Katie). I will return again to furnish the remaining areas of my home.
James Cleveland
Aug 03, 2022
Sales person was nice. That's it! Still waiting on furniture almost three months after purchasing. Getting passed from person to person with another excuse. Considering legal action!
Jo Di Dea
Jul 31, 2022
Buyer Beware: After paying $4,000 up front, 5 months later 2 of 6 pieces were finally ready to be delivered, and these 2 pieces were promised at 6 weeks. After an additional 2 week wait to get a delivery date, I chose to rely on Ashley's real time tracking app. First thing in the morning the delivery was to arrive at 1:00, then delayed until 1:45, then delayed to 2:15, then 3:30. At 2:30 I went into my yard to do some work for 30 min. I didn't take my phone because it's summer, I live in the south and it would overheat and shut down in 5 min. At 3:00 I came back inside to see a text telling me the delivery person was at my door at 2:36, almost and hour earlier than what the app said AND 6 min after the message saying the would arrive at 3:30! I called customer service to ask if they could turn around. A very rude person said you get once chance a day, they weren't coming back. I explained how I relied on THEIR tracking app and could they please make an exception, his response, "That was your mistake, the app isn't reliable." Really? I called the store and the manager very unapologetically said I could reschedule, but I would still be charged for today's delivery as well as the second attempt. With great frustration I cancelled the entire order, but they are still charging the fee for the missed delivery, I paid up front, I can't stop them. So Ashley gets all your money upfront, gives you unrealistic delivery windows, lures you into using a useless app and can charge double for delivery. My message to Ashley Furniture is take a down payment, don't tell customers they will have furniture in 6 weeks and make them wait 5 months. And take down your useless app!!! I'm done with them.
Deidre Musgrove
Jul 29, 2022
We ordered a bedroom suit from this location on June 4th. We were told it would be delivered in 4 weeks. 4 weeks came and went without any contact, so I called and was told it was delayed until July 23rd and “it’s the customer’s responsibility to call on status” when I asked why I wasn’t notified on the delay. Now it’s July 29th and the furniture was just delivered but the slats for the bed didn’t come with feet, so I still won’t be able to use it. I’m now told it will be 7 days for the feet to come in, but we’ll see. The customer service is horrible.
Seneca McPhee
Jul 26, 2022
My Sales Associate Derek was extremely helpful and attentive. He made the buying experience seamless and was able to get me the best deals.
Troy Asher
Jul 26, 2022
We have had one of the WORST buying experiences ever at Ashley furniture. We purchased about 15k on furniture back in January and we have still yet to receive our entire order. We were told “worst case scenario” our order would take 14-16 weeks to arrive well here we are 25 weeks later and we are still waiting on two nightstands. Our order was scattered between 4 separate deliveries, so far.However, that is not the worst part, because I understand that things happen that are out of our control at times. The worst part was their lack of concern and communication. My wife has had to call them on multiple occasions, not once have they been proactive with a phone call or an email. Our salesperson Courtney told us that she does not deal with that, she is just a salesperson. They have not offered any compensation, not even an apology, their customer care is atrocious. Needless to say we will never shop there again and I would encourage you to think twice as well. Sincerely, Troy Asher.
Chris C
Jul 23, 2022
Dustin was an excellent salesman. He was not pushy & very patient. Excellent selection of inventory. Store was clean and presented well.
Christy Baltimore
Jul 23, 2022
Was great customer service, Lydia Belay was very courteous and answered all our questions worked with yes to get within our budget
Jasmine Strain
Jul 22, 2022
Awesome experience & Bailey worked with me to get me what I needed! I was very pleased!
Jen Early
Jul 21, 2022
Great experience! Ellen was friendly, listened to what we wanted and got us a great deal
Shana Myers
Jul 21, 2022
Delivery driver did not knock at my door. I took off work an entire day waiting on the Delivery that cost $220.00 plus tax. Nobody callled and Delivery driver had no number to be reached. I would not recommend ashley furniture in murfreesboro tn to anyone
Adam Rust
Jul 19, 2022
Unusually terrible service after the sale. Good luck trying to get someone on the phone who can and will actually address a problem if you have one.
willam Estrada
Jul 18, 2022
Horrible experience after they sold us about 11k worth of merchandise. Ordered merchandise in January 2022 and salesperon said we should be getting our stuff in about 2 weeks. Here we are mid July 2022 only thing we got is the bed . Been lied at all this time about delivery. Called and called about fixing my address that salesperson wrote wrong in my paperwork and nobody has taken care of it. Every time I call they just apologize. I wouldn't be surprised if they apologize at this review. Wish I hadn't step a foot in the door honestly. I don't even know who to blame I guess it's my fault. So people if you do shop here hopefully you have a better experience than mine. Good day.
Brenda Hollaway
Jul 17, 2022
Our salesman Derek was amazing. He helped us get the exact bedroom furniture we wanted, simple and at a great deal. His supporting managers were great as well. Big Mike thank you too! We will be back soon for more !!
miguel uribe
Jul 17, 2022
Great store loved the employees there they have really good acknowledged on their stuff
Bree Wright
Jul 16, 2022
Trey, Michael, Matt & “Superman” were absolutely incredible! Trey and Michael were able to answer every question and go into detail to help us pick out furniture. Have been to several furniture stores and have never had such a knowledgeable and wonderful team experience!! 10/10 will be returning & recommending!
Michael Anthony
Jul 15, 2022
Trey was very professional and patient with me during my visit. He is hard working and very knowledgeable of their inventory and pricing options. I felt like I was treated fairly and not being ripped off.
R. Scott Ahlbrandt
Jul 14, 2022
The timing was excellent, however the bed was not assembled correctly and I cannot get through to Ashley to get it corrected.
ron longino
Jul 10, 2022
I was delivered a damaged table!
Amy Radke
Jul 09, 2022
Order came 3 months late, chair legs scratched, small hole in upholstery and the dresser drawers are scuffed. I am still waiting for my couch and bed I was told was in stock and ready to ship April 1st. Never again
Daniele Ross
Jul 06, 2022
I was here yesterday and literally walked past 4 associates and not one said Hello, Can I help you find something. Although I found exactly what I wanted and needed there. I refuse to spend my money there. Customer Service goes a long way.
chris cox
Jul 04, 2022
Bayleigh was wonderful. Very energetic and knowledgeable about her product. She made furniture shopping enjoyable and carefree! Very pleased with the overall service and experience your store showed me in helping pick out some furniture pieces!
Jayceson “Mordred” Lanahan
Jul 01, 2022
The sales lady, Tiffany, was pleasant and helpful.
Brittany Keller
Jun 16, 2022
I would give zero stars if this was an option. I purchased an entire home of furniture in September 2021 and went through their financing option. I have been overcharged several hundred dollars, to which I was told wasn't their fault, and essentially tough luck. We had partial pieces delivered, wrong pieces delivered, and damaged pieces delivered. The store manager is useless. Corporate gave nothing but the run-around with no resolve. I will never, ever shop AF again, nor recommend to anyone.
Linda Guess
Jun 11, 2022
Enjoyed and our sales( Derek) done a great job.
Robert Bowker
Jun 11, 2022
_______This was my initial review with 5 stars after my purchase on 6/11/22______________Lydia was fabulous. She treated me like I was her top priority AND I got a tremendous value._____________This is my updated review___________The in-stock items I purchased were delivered timely. The delivery date on the out of stock items I purchased were delivered 3 months and 17 days post putchase. I made 5 calls to their "customer care" department (not in the U.S.) Each time I called I was given a different "estimated" delivery date. When I made the purchase I was told my out of stock items would be available for delivery in 4-6 weeks, which didn't seem bad at the time, so I made the purchase. The delivery delays have been very frustrating.Now that I have my furniture I am very pleased with it, with the caveat that the sectional sofa I purchased seems to be showing considerable wear in less than 4 months. Initially I gave them a 5 star review, but changed it to a 1 star review considering the delivery delays and total failure of their customer care department. Now that I have my furniture I will give them 3 stars because I like my newly received items so much.The last remaining issue is my coffee table arrived scuffed, and the delivery team notified them a replacement is needled. We'll see how long THAT takes!You will have to do better if you want my return business.
Jan Oachs
Jun 11, 2022
Odra Valentina told me my furniture was in stock and would be delivered the day I move into my apartment. Not the case at all… so disappointed!!
Mark Messick
Jun 04, 2022
Mike was the best. Selection was great and what I wanted was in stocks. Great experience overall.
Triquetra
Jun 04, 2022
Very friendly service. Katie helped us and was not pushy at all, which we loved. Selection was much better than 2 other large name furniture stores.
Sami Roebuck
Jun 02, 2022
Derek was incredible! So helpful, personable, and straightforward. By far our favorite sales guy we’ve ever worked with. Couldn’t be happier with our new couch! Thank you Derek!
Zerian Moore
May 31, 2022
Great experience. Lydia was awesome, very knowledgeable and welcoming. She thoroughly but quickly guided me through the process of picking out furniture that met my needs and went over all the paperwork with me which ensured me I got a great deal. A+
James Hunter
May 30, 2022
The staff is great. Very helpful and respectful. They aren't poachers who make you dread going into the store. Delivery dates are an absolute mess and most of the time it shows up damaged the first time. That has happened both times I bought furniture from them. My biggest issue is that I haven't had a good night's sleep since I bought a bed frame from them because it is so uncomfortable. The slats they have made for it aren't level because every other one has a leg attached to it that makes it at least a .25" higher than the other slats. The way the bed is built makes it impossible to try and fix it on top of that. Beautiful bed frame but horribly, horribly designed.
shawn kearney
May 29, 2022
I ordered furniture from Murfreesburo, TN location and they told me my furniture would be in on a certain date. Every week since that date I call and they promise me it will be here the following week. This has been going on for 2 months now. The salesman Zander is ignoring me now so I talked to the manager of the store and no surprise that she was supposed to call me back and never did. Worst customer service I have had. I don’t recommend going there unless u just want to be left guessing when your getting your furniture for months and them purposely lying on delivery dates just to get the sale.
Tony St.clair
May 29, 2022
Valentina was very accommodating & nice.
Maggie Morrison
May 28, 2022
Superman is always nice and kind. He knows his stuff and this is my second purchase with him. Thanks 😊
Leslie Lang
May 24, 2022
Mike aka Superman, the Temper Pedic Dr., was awesome, very knowledgeable and a pleasure to deal with, very pleasant shopping at Ashley’s!!!We will definitely be back!
Emily Phillip
May 22, 2022
Trey was great! Very kind and very helpful!
Daniel
May 21, 2022
We purchased 5 thousand dollars worth of furniture that was in stock. Only to find out the products are, effectively, backordered. (Would you want a headboard delivered without the rails?) Customer service is designed to be ineffective. You will to be placed on hold for half an hour so someone who has no idea about your situation can give you conflicting information.The people who work at this particular store are amazing and courteous people. It's the ossified corporate structure that plagues most industries.
Brett Leek
May 19, 2022
Went in to purchase a new bed frame and recliner told the sales representative I was moving to Knoxville was quoted a price and paid it then was called and said price was wrong because I out of area the manager GREG and MATT basically said they didn’t want my business. BE VERY CAREFUL spend your money elsewhere! Or learn for yourself just ask for GREG
meghan scott
May 18, 2022
Trey was amazing ! He was completely honest and helped me save the most money I could while getting the best quality ! I couldn’t of done it without him ! Definitely will be back :)
Joe Leming
May 16, 2022
Do not buy from here without doing your research first. Furniture shopping is not a buyer friendly experience, Ashley Furniture is no exception. The prices of the items in store are priced above what they actually list on their website for. They will give you a “discount” off of their over marked furniture to make you feel like you are getting a deal and you will drive home still paying more than MSRP. I called them out for this when I almost fell victim to their sales tactics and was told “come back when you are actually ready to buy and we will give you our best deal.” I guess being willing to put a deposit while you close on your home isn’t serious enough. Wound up buying the same Ashley furniture at another furniture store for thousands less. Do not fall victim to these shady sales tactics. They do not care about you. Only your money. Cross shop online and over the phone before you ever step foot in a store!!! The only reason I gave 2 stars is because their showroom helped me find the bedroom and living room set that I wanted. However bought elsewhere
Donna Parker
May 11, 2022
I had the pleasure of meeting Courtney McWhorter who spent so much time with me to find the perfect mattress! She was so kind and patient and very knowledgeable!! I look forward to working with her in the future!
Daysi Moreno
May 11, 2022
WORST MANAGEMENT!My entire home is furnished from Ashley’s. Within those purchases I purchased a dining set. It started showing some signs of watermarks (the top bubbled). I contacted the insurance company, they had someone come to my home assess the damage & within a couple of days I received an approval for a full replacement. The approval stated I should report/contact to the Ashley’s I purchased it from with the approved claim. I went in and they said the lady in charge wasn’t there. However, they took my information and said she will contact me. Never received a call, so I went to the store once again. As soon as I got there a sales rep directed me to the person I needed to speak to “Emma”. As I approached her I asked “Mrs. Emma?” She quickly responded “Yeah, I’m at lunch” I proceeded to tell her I understand, this is my second attempt to reach you in store. She then again said “yeah, I’m at lunch”.I then said, so who can help me? She just ask a rep. That was next to her and proceeded to walk away. As the young lady is helped me, I proceeded to look upwards and it there was a sign on the wall saying Manager on floor : Emma McGhee. Sorry Ashley’s, but if this is what you call management, you will soon have no customers as I will no longer purchase from this store.
Connor Powell
May 11, 2022
I cannot say enough bad things about this company. They will lie about delivery dates and they will lie about when they receive materials. Pretty much they will just all around lie about anything. Do not try to get ahold of a manager because you will spend 3 hours and get hung up on multiple times. Please do not buy from this awful company. Take your business elsewhere.
Shirley Hood
May 09, 2022
Evidently your company don't want to sell anything for I've tried all day to order couch. Your stupid card isn't worth a dam.
Emily Gentry
May 09, 2022
Tiffany was great! She helped us find the perfect couch.
Dana Wallace
May 06, 2022
Worked with Derek, and he was awesome! He made my shopping experience very pleasant, as he was knowledgeable about the various products, but not pushy. Because of this experience, I would certainly shop there again.
Elisabeth Langford
May 06, 2022
After having some not too good experiences with other Ashley store locations in Nevada, my husband and I were hesitant to even walk through another Ashley door here, in Murfreesboro, TN. But, we wanted to find our exact mattress that we had sold with the rest of our furniture in the sale of our home in NV.We were greeted by Big Mike, the assistant manager, and let’s just say that everything changed from there. Mike was fun, friendly, outgoing and very knowledgeable. He made us feel welcomed and assured us that our experience here would be a complete and different one. He brought us over to the mattress department where we were introduced to Mike….aka “Superman” the mattress specialist. After spending a couple of hours with “Superman Mike” we were sunk! We’ve never knew how much fun mattress shopping could be!! Both M & M listened to our needs and helped us with some of our biggest purchases!Best of all, we made two new friends in a state where we didn’t know anyone! We HIGHLY recommend this Ashley location and you absolutely need to ask for Mike and Superman Mike! Thank you….for everything!!
Megen Smith
May 02, 2022
Edited from 5 star purchase when we initially purchased to 3 stars after 2.5 months. Would give about 2.5 if I had the option.We purchased a sectional and got a great deal because the manager at the time (no longer there now) said they had two in the back they needed to get out. (If you purchase new, you either get it delivered for a fee or have to pick up in Smyrna/LaVergne). We were never told it was as is when we purchased. When we got home, one throw pillow was missing and a we had two corner cushions instead of a love seat cushion so it didn’t fit just right and wasn’t curved around the edges. We made it work while we tried to get a replacement. We were never then told it was as is, but then manager said he’d order throw pillow and cushion for us. We never heard back. We went back in to try to resolve the issue with someone else and doubt that’s going anywhere either since we’ve not heard back on that either. They did mention us buying the cushion, but we were never even given a price or anything. They were suppose to be checking to see if we could swap out cushions. We decided to cancel out protection plan and dining set we had on order. We’re hoping to get our ottoman still and just be done with Ashley.A positive note: If you’re purchasing new and picking up at the warehouse or having it delivered, you probably won’t have the issues we’ve had, but we don’t plan to shop there again due to this ordeal.
Charlotte Miller
Apr 30, 2022
Experience was very good for my new bed.I am anxious to get it. I have had arthritis in my back so hope it helps me whole lot..Trey was such a nice salesman. He wasn'tPushy. I told him what I wanted and he andMike helped me so much and were both very courteous. Thank you Trey for being soNice and courteous to an old lady.
Native Wildflowers Nursery
Apr 18, 2022
At the end of February I paid cash for a sectional couch. I was told it would be arriving mid April. Mid April has arrived so I called to check up on it and now they are saying mid June delivery. That’s 2 months from promised delivery date. So I requested to cancel. They are saying it’s 10 percent cancellation fee. It would be fine to pay 10 percent if I wanted to cancel prior to expected delivery date… BUT 2 months late and they still want me to pay. I have called twice and still am not able to get a manager on the phone. This is the 4th couch I have bought from them. I will NEVER use this store again. If you can’t fulfill orders don’t steal customers money. Give them a refund if you can’t deliver as promised
Cheree' Neely
Apr 16, 2022
Had a great experience at the Murfreesboro location. Everyone was so friendly. I worked directly with Greg. Even prior to coming into the store, he worked with me via text which streamlined the in store process. The service was above and beyond, the store is laid out beautifully and the delivery time frames are super reasonable. Two thumbs up
Elissa Enzor
Apr 10, 2022
Efficent. extremely friendly and helpful. John the mgr. Lauren our sales consultant
Linda Berkheimer
Apr 08, 2022
Our sales representative Katie was absolutely fantastic, she went over and above to help us get what we needed and also the manager Greg was absolutely fantastic, he also went over and above to take care of our needs. The only bad experience was with the cashier Emily, she obviously needs more training in order to do her job correctly and proficiently. I was paying for my purchase with a check and she was unable to process my payment not just once but several times and then finally said she needed to go back to the original attempt. I wanted to cancel my purchase but our sales representative Katie and manager Greg asked me to continue with my purchase and that Katie would help with processing our payment for our purchase which I agreed. Because I actually needed to purchase the furniture. So Katie and Greg are absolutely the best we thank them for all their hard work in correcting a bad experience with the cashier Emily. I will come back because of Katie and Greg. Linda
Keith Davis
Apr 07, 2022
Friendly sales folks, nice selection, and good delivery options. Happy to have visited.
Robert H.
Apr 03, 2022
I have to give it to Xander!! Great salesman all the way around. Went to bat for us and was nudging in all the right areas. We ultimately walked away from a great deal though. Why? Because the mgmt started feeding us lines that simply made no sense. Like a piece of furniture wouldn’t slide naturally on ceramic tile. “We’ve never had anybody complain of that”. But what really got me, I’ve never had any retailer turn away instant revenue. “Hey, no haggling, if I pay cash for this product, full price, as is” and their answer was “no, we’re to good for that”. What?! Never had anybody turn down revenue, but not a company that I want to continue with if my dollar isn’t good enough for them.
Bryan Creech
Mar 27, 2022
Amanda was very helpful and patient with me as I looked and looked for the perfect sofa to replace my dog-chewed one! It was a very good experience overall and I highly recommend giving this store a try
Sharon Johnsln
Mar 24, 2022
The sales associate was Lauren. She was extremely helpful, knowledgeable, and patient and helping us to make our selection of a new sofa and recliner.
Rolanda Walker
Mar 10, 2022
Poor customer service.
Frederick Clendening
Mar 08, 2022
They had a wide variety of furniture,and saleswomen was polite. Had problems with delivery. Good price on our living room set. Would recommend it.
Magi Martinez
Mar 02, 2022
(Translated by Google) Very bad experience months waiting I arrive broken and they charge a penalty for cancellation(Original)Muy mala experiencia meses esperando llego quebrada y cobran penalidad por cancelación
Darci Alexander
Mar 01, 2022
MIKE is amazing. Spotted me on a mission within minutes.
Kay Nicole
Mar 01, 2022
Dustin was really helpful I loved how if he didn’t know something he went and got the answer instead of lying he’s really nice and very patient
Kendra Meeks
Feb 28, 2022
Courtney was so great to work with and really helped! Definitely recommend this store!
Caitlynn Smith
Feb 27, 2022
Courtney went over and beyond helping us find what we needed. Very pleased.
Tony Gore
Feb 26, 2022
Dustin and Mike was great with helping and explaining everything to me and my wife great job guys we will be back for more
Eric Welzi
Feb 24, 2022
If you buy something here, then don't expect to receive it until at least 6 months later. The furniture isn't nice enough to warrant that wait time and every single time you inquire about the order status they will just vaguely give you a 12-15ish week range to keep you on the hook waiting. If you try calling the store to ask, then the options will jut you to a call center in another country.I could have built my own end tables in the time I've spent waiting to receive them... and I'm counting the time I would have to spend learning to build furniture.The people in the store are kind people just doing their job, which is why it's two stars and not just one.
Andrew Clausell
Feb 21, 2022
Fast service, knowledgeable staff, great quality for the price, easy purchase process, all around great experience! I worked with Mike but the rest of the staff seemed great
Silk World Travel
Feb 20, 2022
Lauren and Caleb were amazing and super patient with our shopping experience! We finally made a decision and look forward to seeing the new furniture in our new home!
Carrie Haligus
Feb 20, 2022
Great experience
Leland Hayes
Feb 18, 2022
I purchased some patio furniture fromThis store along with a 5 year extended warranty in June 2018. I attempted to file a claim in 2021 when I noticed some damage with my patio table and was placed into a black hole to be told my warranty didn’t exist after providing the invoice and all requested documents. I reached out to the store in person so they could see first had of my experience and after dealing with one of the managers there Emma later to be told there’s nothing she can do although she tried to get the claim processed with no luck. I asked to file a complaint to corporate only to be given a number by the manager Emma directing me back to their store. I have been given the absolute run around and would not want anyone to experience this. Do not shop at this store or deal with Ashley and their warranty company…..I’m now stuck with a warranty purchase and a patio table that is deteriorating.
Tj Jones
Feb 17, 2022
Worked with Lauren to find dining furniture for my new home. Pleasant and easy experience!
Teresa Singleton Hord
Feb 15, 2022
My husband & I were looking for family room furniture & had a great associate working with us by the name of Caleb.He was friendly, helpful, knowledgeable and patiently waited as we took quite awhile to make our decision for our purchase. We did not purchase that day but she. We returned we were surprised that Caleb still had our last order available & we did not have to start over. We were very pleased. Thank you Caleb & Ashley Homestore
Dawn Hughes
Feb 14, 2022
I would not have even gave them 1 star but you have to just to leave a review. We ordered our bedroom suite last October and was told we would have it by January. I understand about everything going on but the CS is the worst. I texted them and still have it on my phone where they said it would be here in January then got pushed out to the end of January. Then pushed out to the beginning of February then another week. Now it is 12 more weeks. I have left messages for the manager to call me back 2 times and they never did. We even went to the store and she said she would get back with us, still have not. Looks like we will be getting our money back and going somewhere else. Rooms to go was not even this bad and they didn’t cost this much either. This place is the worst!!!
Tianda Harris
Feb 14, 2022
Bought a king bed and a nightstand from them in store. The furniture came in a month late. I know there's supply chain issues but they didn't send any updates and I had to go to the store repeatedly to ask about my order. Then when I finally got the furniture both pieces were damaged. Despite ordering in the store customer service is only available by phone. This was a whole new nightmare of repairmen scheduled that never came, unexpected deliveries, and just not calling back when they said someone would call me. They did completely replace my damaged headboard but have still not resolved my damaged nightstand despite me calling multiple times in the past 2 weeks. Then yesterday a new drawer for my nightstand arrived. It wasn't even the drawer that's damaged and I told them this on the phone! Now I have to figure out how to return this drawer! Ugh! It'd be one thing if I thought this was quality furniture but it isn't.
David Cunningham
Feb 02, 2022
Constantly lied to on multiple occasions. No follow up from employees at the store. Delivered damaged items. All pieces not delivered at the same time but was told that they would be. Multiple canceled deliveries. Protection plan is a scam. Been waiting for over 6 weeks on a refund and no one seems to know what is going on. We can't even get anyone to call or email us back. Delivery company told us they literally hear the same complaints from customers every day.
Bre clark
Feb 02, 2022
Our experience was great! Auric was patient and answered all our questions, as well did the other staff members. We got our perfect couch and dining table.
Scott Hamilton
Jan 31, 2022
They had multiple options that my wife and I both were happy with and the staff was awesome.
sahory roque
Jan 30, 2022
I am a first time home owner. When I walked in I was very nervous and didn’t know what to buy, as well as choose furniture that would actually fit my new home. However, I was treated and greeted nicely by Courtney. She made me very welcomed and took me step by step in finding my new furniture. Both funding and purchasing my new furniture was easy and fast.
Eric Kent
Jan 29, 2022
Nice,kind and took the time to help us out will shopWith them again
Anony Mous
Jan 29, 2022
My sales rep. Ellen was great. She was patient and showed me all the options after finding out my preferences and she found me the best deal possible. I can’t wait for my furniture to arrive. I am excited.
Mariana J. Ochoa Solano
Jan 28, 2022
Delivered damaged and broken product
Hope G
Jan 22, 2022
Courteney was very patient. pleasant, knowledgeable and helpful. Her manager was very nice as well although I didn't get his name. I got the bedroom outfit I wanted and a new mattress with an adjustable base with massage which will really help me, plus I got a beautiful lamp I had been eyeballing. My husband and I were very pleased with the overall experience. Thanks so much.
Stephen Martin
Jan 18, 2022
Nice selection of furniture. Great service! The only thing I was disappointed with was that we couldn’t bring the item home with us. It scheduled for delivery in about a week.
Shay Hutcherson
Jan 14, 2022
The absolute WORST buying experience I’ve ever had in my life. HORRIBLE communication & customer service. Will never buy from here again. RIDICULOUS!
Nolan Johnson
Jan 04, 2022
My wife and I ordered and paid for furniture on 6/25/21 still have not received it. I have gone to the store 4 times since then went back again. today still waiting 1/4/22 asked for refund will never shop at Ashley's Home Store again. Murfreesboro Store Thompson Lane.
Wellanov
Dec 22, 2021
Friendly sales people. Massive amount of merchandise. Service slow. Associates we’re spread across the floor trying to take care of multiple. I signed paperwork enough to close on a house. But I just bought a lamp. Now I’m on this mailing list and probably a few others at this point.
Martha Leffler
Dec 17, 2021
Lisa took great care of us and the sofa we purchased was EXACTLY what we wanted.
Wallace Redd
Dec 16, 2021
I went into Ashley Furniture today to purchase a table and some bar stools that I had seen online. Courtney assisted me and she was very friendly and did a great job. However, in store and online pricing needs to be more “in sync.” The exact same table that I purchased in store was $335 and the online price was $235. On top of that the bar stools I ordered in store are sold INDIVIDUALLY at $112 when you can buy a SET online for the same price. I feel that this sort of practice is very misleading. If online pricing is going to be HUNDREDS of dollars cheaper what is the benefit of going to an actual store? And why sell bar stools online in a set when in store they are sold seperately. I could have ordered THE EXACT SAME merchandise online for $400 but I ended up paying over $600 in store. No price matching was offered and I feel “robbed” in a way. I have been a LIFELONG Ashley customer and have ALWAYS had exemplary service until now. Courtney did her job well but Ashley needs to set a standard of pricing across all platforms (online and in store).
Josh Michael
Dec 14, 2021
Our sectional was delivered with the most important piece (the 3 seat couch) missing. When contacted, they said the piece wouldn’t be available for 6-weeks.
Courtney Jean
Dec 09, 2021
Great experience with Ellen! We had some complications with cancelling an order, switching to something else, and getting a refund. But Ellen was there to help and she sure did! Thank you Ellen for being so reliable. Next time we need furniture I’ll come see you for sure!!!Edit: I just got my bed this week! After 10 months, delay after delay. Product wasn’t fully delivered so I had to wait even longer for parts. General manager Matt and assistant manager Emma we’re terrible to work with. All they told me to do is call customer service. What’s the point of being a manager if you can’t help customers? Also customer service is an absolute joke.With so many other furniture store options, I’d think they’d try to treat their customers a little better. I’ll never shop at Ashley again. They are a money hungry company that over promises and under delivers and don’t care about customers at all.
Dave and Bridget Frampton
Nov 28, 2021
Great experience! Lauren was so helpful. The general manager and regional manager were both in the store and checked in on us several times as well. Highly recommend.
Charla Sampson
Nov 27, 2021
I always have a great experience when I shop at Ashley’s. Our sales rep Lydia was amazing!
Dior Holland
Nov 26, 2021
I had a wonderful experience at Ashley Home store! They were able to locate exactly what I wanted with friendly service!
Daniel Klem
Nov 26, 2021
Ellen was fantastic, she had all the answers for us. We came in on a Monday and we talked, picked out furniture and she gave us a breakdown of everything finance...well we were closing on our new home and decided NOT to open a new line of credit until we signed and closed. 2 days later we came back filled out our application and received financing. Ellen was very understanding of what we had to do but made sure our visit was stress free. Thank you Ellen.Dan Klembara
Ruth Shekinah
Nov 21, 2021
The sweet girl who helped me was amazing! I love my bedroom suite, the quality was amazing. Would definitely recommend! Thank you for a great experience!
Ryann Woosman
Nov 20, 2021
Lydia was amazing!!
Jenny Crawford
Nov 16, 2021
I hate to leave a negative review, but with Ashley Home store I have to. There is a gentleman helped us with the dinning table set, the reason we made the purchase was because he said they have it in the warehouse that can be delivered to us any day we want. We were happy that we don’t need to wait, so we paid $1400 for a table/chairs waiting to be contacted for delivery. We waited and waited 2 weeks later I contacted them what’s going on where is our table? Here comes with the delay, I’m like what? The whole point was NOT to wait, and now almost 4 weeks I still haven’t see my table yet, and we just moved into the new house without the dinner table. Good luck, they will lie to get your business. I will never ever buy anything from them again.
Jennifer Phonsana
Nov 13, 2021
Ellen was so great and patient with me. If I was not happy with something she showed me she could tell and said let's look at something different. She was honest about the wait and delivery times. Overall she made my shopping experience so much better and I left a happy customer. Thank you Ellen!
Patrick Belcher
Nov 13, 2021
My wife and I were looking for a bed room set. I got there first. I was greeted by Lauren. I told her what we were looking for and that I was just looking until my wife got to the store. She gave me a brief run down and let me wander. Good thing cause I hate being pestered while just looking. My wife and I ended up getting a bed room set and new mattress. We are very pleased with the selection and the service. Thank you Lauren for helping us find our forever bed.
Shannon Priestley
Nov 10, 2021
I bought my furniture. They told me I could not take it home “because it was dark outside.” I had to drive back the next day. When the sun was out. It’s was 5:15 pm and dark during winter when the furniture was purchased. They stay open until 9. They were not where near closing but their “it’s dark outside” rule didn’t keep them for taking my money. I had to drive back when the sun was out.
Candice Addo
Nov 04, 2021
Ellen was informative and kind. The only down side which is no fault of hers is my bedroom set won’t be delivered until February 😬
Cooper Jones
Nov 03, 2021
Everything about our experience with Ashley has been horrible! The salesperson ordered the wrong desk and we had to jump through so many hoops to get it corrected! Which put the responsibility on us instead of the salesperson who made the mistake! When the bookcase was delivered, it was already assembled and we were told they could not get it up the stairs. They set up another delivery for an unassembled bookshelf. When it arrived it was also ASSEMBLED!!! But, these delivery guys found a way to bring it upstairs. But wait!!! There was damage in the front from the straps! Now for the desk, after many delays, the desk was delivered with you guessed it!!! A lot of damage. Now after speaking with someone I am told they cannot set up delivery of a new one until tomorrow and it is my responsibility yet again to call and make sure it is set up! I am beyond DONE with them!
Ben
Nov 03, 2021
The in-store team was very nice helpful and worked with me to get what I wanted. The warehouse team that actually assembles the furniture obviously doesn't care very much. I have now had three entertainment centers delivered that were damaged and missing parts. I went to Ashley when I first came down here because the team up in Mentor Ohio did a very good job and was hoping to get a piece that would match the rest of my furniture. Unfortunately according to their policies I can no longer return the item. So I am no longer giving the Ashley team in the area my business.
Robert Engelbreit
Oct 31, 2021
Will never shop there again. Bought a mattress in a box that never fully inflated. Reported issue a month ago. Was given dates for someone to look at it to be replaced. Found out after multiple calls that Ashley never contacted the company to look at the matress. Just want my money refunded. Don’t shop there you will get nothing but a runaround if something’s wrong.
Rachel Morgan
Oct 31, 2021
Lauren was very sweet and helped us get the best deal on living room furniture and a new mattress. Everyone was super helpful when we had questions.
Shatona Jones
Oct 29, 2021
I will never buy anything from Ashley's again, either poor quality or poor delivery service... and I say this because I purchased two dressers and a lamp, in February 2021, got them delivered in May 2021. The dressers are now falling apart, the delivery guys barely wanted to bring them in the house and when they did, they didn't want to put them (first floor no stairs) where they belong (no animals, no kids, clean house, no excuse) I had to ask them and the delivery guy said we're just supposed to delivery them. WHAT?!?! You can't put them where they go? So they did (3) lazy jokers... then I had a lamp that took FOREVER , to arrive ok, no big deal. The box was so torn up, the delivery guys had to take a picture and said the warehouse gave it to them like that, and the lamp had a small dent in it... put the delivery guys could not wait until I unboxed the lamp to see if there was any damage... NEVER EVER EVER AGAIN. And that is not even the whole story, I'm just tried of typing...
Sarah Clark
Oct 29, 2021
In store experience (when ordering) was fine but delivery and customer service are horrible. They delivered my items with a missing part and the customer service rep wrote down the incorrect info for the part of the sectional that was needed.Then it was time to deliver another part of the couch and I had a delivery time of 2-5. Delivery driver called around 11 to tell me times were messed up and if I was home to receive my item. I told him that I can’t because I’m at work and I took off early to be there at our scheduled time (2-5). Then customer service calls me to tell me my deliver time was 8:15-12 and I told them no it wasn’t. I spoke with other reps and mentioned I have a Text message with my 2-5 delivery time confirmed and when you call the store to check on delivery it shows my delivery time is 2-5. Nobody seamed to care and I was told multiple different things. This has been the worst experience ever and I will Not be ordering from this place again due to deliver and customer service. At this point, I want to return the couch
Betty Bell
Oct 28, 2021
Very helpful and patient. Very knowledgeable about all pieces of furniture that we chose.
Brian Carr
Oct 20, 2021
This store lies to you about what you are getting, how long it takes to get it, and they literally never answer the phone. Ever. Very bad business practices.
Lisa Meade
Oct 18, 2021
Great service. Great people. Very knowledgeable.
Maggie Floyd
Oct 14, 2021
Worst customer service ever. I’ve been trying to resolve a billing issue and can’t get anyone from the actual store to answer the phone or return my calls.
Ms. Fields
Oct 12, 2021
The customer service in store has been immaculate. However, there were several hiccups with the store and Customer Service Department has not been on the same page. This encounter has caused me time and travel back and forth to the store.
Kenovea Menifee
Oct 10, 2021
Lydia in Murfreesboro, TN was such a pleasure to work with! Really made the shipping experience enjoyable. I was provided with valuable information to make me very comfortable with my purchase.
Janet Schnarr
Oct 07, 2021
The staff in the murfreesboro location were outstanding. Made our shopping decision enjoyable and gave great information to allow us to make our decisions. Never felt stalked or pressured.
Laneisha Rabb
Oct 06, 2021
Visited the Murfreesboro location. Took 2 days to find what I was looking for. Lisa was patient, kind and very helpful. No hassle at all. She took her time to assist me. Excellent customer service. She’s a natural!
Yolanda R Nathaniel
Oct 02, 2021
Dyron was an excellent customer service representative he was knowledgeable and patient.
James Lee
Sep 30, 2021
Great service! Humble employees! I'm satisfied with my purchase and it's price!
Kristy Palmer
Sep 30, 2021
Terrible customer service skills. Delivery company texted the date and time window and showed up 3 hours early when we were not home. The delivery man say he would only wait 10 minutes even though we could should him it was their mistake. He was rude and acted as he didn't care. Trying to get our order cancelled has been nearly impossible. Everyone in the store acted rude to us and wouldn't even acknowledge us for the longest time when we tried to return. The "We Care" is a joke. We placed numerous calls to the customer service department. You can not call the store direct. Each time we had to tell our story again and no one ever called or followed up on the call. We are still receiving a bill when something we never received. It's been a nightmare. Stay away! There's too many other good options to buy furniture. Will never go back or recommend to anyone!!
vivaca leburu
Sep 29, 2021
Worst customer service experience ever. I will never order from them again. Gina (Manager) should be fired. Over 5 visits to the store, incorrect hardware, wrong footboard. Ashley Furniture is terrible.
Living Life
Sep 27, 2021
Why is someone picking up the phone and hanging up at the Murfreesboro TN location? I've been calling alllllll afternoon trying to get a sales rep and nobody is answering the phone and now they're picking up the phone and hanging up without saying a word. This is exceptionally poor customer service!
Alvin Raymo
Sep 25, 2021
We went into the store looking to solve an issue with our power cords showing because we don't have floor outlets for our reclining sofas. Not only did they help us by recommending a battery pack they also solved my man cave delima. I even found cool mirror in the men's restroom that would be perfect for man cave. They are the best.
Mollie Vaughn
Sep 25, 2021
On 8/18/21, I went to this location to redeem a $50 'Customer Award Promotion '; however, my purchase was only $41.68. The store manager would not allow me to redeem my purchase even after showing him the document that was sent to me. I called customer service/received no assistance.Since then, I have repeatedly called the store/no one answers the phone. Today is 9/25/21 and my issue is still unresolved. I don't recommend anyone shopping at this store.
Timothy Trevor Wilcox
Sep 25, 2021
The absolute worst decision that I've ever made yo do business here I eagerly say do not go here. They will lie to you show up at your house un announced. They will tell you multiple times you will get your items only to have them damage and leave you and your families home in a utter mess because they can't get there business straight. RUN!!
Angie Casto
Sep 25, 2021
Great experience from start to finish. We dealt with Matias and Jon the manager. Both super nice and helpful. Fast service which is a huge plus to us! Would definitely shop here again!
Chris Thomas
Sep 25, 2021
Greg helped me buy 2 couches and he was very helpful
Bruce Bice
Sep 23, 2021
We just purchased a new co*cktail table and end table set. We had an awesome experience with Lisa Bolton at Ashley Furniture in Murfreesboro! Lisa listened to our wants and needs, and exceeded our expectations on product, price and delivery! Our 2nd happy experience at Ashley. What a great place to shop for quality furniture!Bruce Bice
Abby Patterson
Sep 21, 2021
At this point I want a refund, it has been almost FOUR months since I even heard about my furniture WHILE others that bought there stuff after me!!!
Melissa Allen
Sep 21, 2021
They have the most courteous and friendly associates ever! Delivery was friendly and quick! The quality of furniture is way above our expectations! Highly recommend Ashley Furniture to everyone!
Mike Buchanan
Sep 21, 2021
Delivery was a disaster. White glove delivery consisted of dropping off new mattress, no set up of new Mattress or pick up of old mattress as I was told. I did get the delivery charge refunded. I returned a mattress pad for a refund and the store manager dragged his feet for so long that I had to file a complaint with the BBB to get the refund. At this store the right hand has no idea what the left hand is doing or thinking. Never to return to this place again. Also, they never answer the phone.
Hanna Farrer
Sep 19, 2021
Katie helped us with everything we needed. We purchased 5 barstools and thankfully they’re only less than 1 week out! Highly recommend Ashley Furniture!
Cams Carpenter
Sep 18, 2021
Good overall experience with Ashley. I have used them a number of times with only a few issues between all visits. Each issue has been rectified satisfactorily and been taken care of promptly.The selection is good and matches the current trends in season for the most part. They are usually running some kind of sale to bring the prices back down to a relatively normal baseline.
Amber Leath
Sep 16, 2021
When into the store and was greeted by Nick, he was super nice and helped me right away with ease! Overall great customer service and experience and I found what I wanted and purchased my items for quick and easy.
Erica Cranston
Sep 15, 2021
Ellen was great. We went in looking for a couch and she was polite, knowledgeable and gave us space to look around and figure out what we want.
Tatanisha White
Sep 15, 2021
This is the most sorry furniture place that delivers defective furniture, and you wait months for a replacement and given the run around. Tried to get refund, but they do not give refunds, they just kerp replacing your furniture hoping you keep what they gave you. Customer service is poor, you can't talk to anyone in the store. Never again Ashley, you got me once but wont get me again..I suggest go somewhere else, their stuff is overpriced as well.
Fred russell
Sep 14, 2021
They ABSOLUTELY DO NOT answer store calls at this location. The wife and I bought a adjustable bed frame over a month ago and we are still awaiting a phone call from them PROMISED to occur days after purchase. We've call multiple times in a month. No answer. Left messages. NO RETURNS! CALLED 7 different customer service numbers all tell us to call the store. How can this company do their customers this way after paying up front???????????????????????
Cindy Maguire
Sep 14, 2021
I ordered and paid for a coffee table in early July with a slated pick up in September. I have been unable to reach anyone at the store or at the warehouse for more information on when I could pick it up for weeks. When I finally did reach the store I could not even understand the person on the phone. I think I heard that now it will not be available until next year. Very disappointed in the lack of customer service. Not sure how to get satisfaction or even how to find out what my options are at this point.
Krystal Turner
Sep 11, 2021
Friendliest customer service I've had in a long time. My sales representative, Lisa Bolten, and the store manager,, were an absolute delight. Very good experience all around...
John Law
Sep 07, 2021
Nice furniture, a lot of selections. Good prices.
Gregg Herod
Sep 06, 2021
We had a wonderful experience at the Ashley furniture store in Murfreesboro Tn. Chandler was such a help, answering our questions when we asked and didn't hover over us so we could discuss our optionss privately. We found exactly what we were looking for and at a reasonable price! We are looking forward to receiving our furniture in the next few weeks! I would definitely recommend this store and Chandler as your sales person.
ed chavez
Sep 05, 2021
Katie quickly understood our needs and answered all our questions and explained available options. We found what we were looking for and got more ideas for future shopping. We will definitely come back. No pressure and easy to work with.
Kayla McGregor
Sep 05, 2021
I came in and was welcomed immediately. The staff was extremely helpful and helped me with all the things I needed.
Natasha Farrar
Sep 05, 2021
The sales gentleman was amazing, he was funny and very patient with us as we made our purchase.
Brent Holzhei
Aug 28, 2021
They have a great selection. Brittany scheduled an appointment to help us find everything we wanted.
Micah Singley
Aug 23, 2021
This has been the absolute worst process buying furniture. Furniture was delivered uncovered in the back of a truck. The delivery guys dragged my furniture across the back of the truck. The financing has been no communication. We were told that we would receive something in the mail about when our first payment would be due which they told us at the point of purchase that it would be due 30 days after receiving the furniture. Received nothing and now being told our account is 15 days past due and having to pay late fees. Completely unacceptable. Do not buy from them!
Macey Greeno
Aug 22, 2021
My husband and I came to look at couches and dining room tables. We worked with Chandler and she was absolutely amazing! She was very personable and friendly. She helped us find a sectional and table that worked with our style and our budget. I highly recommend Chandler! Great quality furniture and even better quality employees!
Paris the husky
Aug 22, 2021
I give this Ashley HomeStore 5 Stars. They are friendly and professional.Also they were able to help get financed and get the furniture we wanted.Go down and see Lisa she made our visit relaxed and stress free.She helped us figure what work best for our daughters room.Thanks so much go see her today!
Greer Stevenson
Aug 21, 2021
I am new to the area and in need of furniture. I am currently geography separated from my family so all shopping has fallen into my hands. Luckily the sales associate there was simply amazing. Her name was Ellen and she was a diamond in the rough. She aided in my search for my new furniture all the while I was also speaking to my wife on FaceTime. Ellen filled the void on information that I couldn’t answer. Being colorblind I was unable to give critical answers for design question that my spouse had. Ellen stepped in and gave on the spot answers that ultimately cemented the decision on all of our selections. I didn’t think I would be able to find what my wife was looking for, but Ellen knew exactly what she wanted and found it in store. All in all I was in the store for almost three hours and Ellen was right there by my side visualizing my wife’s expectations and taking me directly to the article of furniture. Without Ellen I would have been lost without her assistance. We were extremely pleased with the service that we received. Ellen didn’t rush us into anything that we didn’t want. She listened to our request and found what we were looking for. This experience was by far one of the best furniture shopping experiences that I have had. The fear of shopping for furniture without my wife was put to rest as I was aided by one of the best sales associates around. Thank you Ashley HomeStore and thank you Ellen.After delivery update:We had our delivery last Friday. During the process the delivery team damaged our new couch. They stated that they would take pictures and report it to the store. We were told we would receive a call in 30 minutes. AFTER two hours we called the store and we were told that no information was given to the store about any damage and that the delivery as a whole was marked a “successful”. That was far from the case. So now after an entire weekend of calling we have been hung up on several times and transferred to seven different sections that haven’t helped us one bit. We were given an email address to send the damage photos, but they are claiming that they haven’t been received on their end. We really need someone in a supervisor position to contact us about this damage and rectify this issue.
Anna Claire Farmer
Aug 21, 2021
I worked with Lydia. She was so patient and helpful. Grateful to her and everyone at the Ashley store!!
Kedeka Haynes-Opoku
Aug 20, 2021
I was in the store today and was frustrated because I’ve had to order items to complete my set from 2 different stores. Drew was very helpful and I was upset and had to apologize to him for my actions, he was very caring and made sure that he got me taken care of at the end. I will continue to shop at that store and no others. I will return to shop with him for my next purchase soon. Thanks for all your help Drew.
David S
Aug 18, 2021
I bought a couch 2 weeks ago. They delivered on Saturday and I realized it was not a good fit for my family room. I immediately called back for a refund and was told they'd call within two days. I called again Monday and was told the same thing. It's now Wednesday and I'm still waiting for my call so I can return my couch and get a full refund.Very poor service.
Karen Linkel
Aug 16, 2021
We were on the hunt for a new bedroom suite, aside from the huge selection, our salesman Matt and the manager John were super helpful and knowledgeable. We are completely satisfied with our experience!
melinda martin
Aug 15, 2021
Ellen was very knowledgeable of the products. She gave us great information to help us navigate through options and decide on the best choice for us. Will definitely be seeking her out for future home furnishing needs.
Kaitlin Jenkins
Aug 14, 2021
Andrew and Michael at the Ashley HomeStore in Murfreesboro were both extremely nice and helpful. Michael made sure I found the right bed for myself and my fiancé to ensure we were both comfortable. Glad with my purchase and will be returning in the future to continue to furnish my home.
Mary Dew
Aug 11, 2021
I ordered a couch about 4 and a half months ago and still haven't gotten it delivered yet! It took 12 weeks for it to come in and now it's taking over 6 weeks to get it delivered! Every time I call they never answer the phone in the store. The phone system is all automated and no matter which option I choose it's always, we can't help with that you need to call customer service. Then when I call customer service, they can't help me either. Then I call the disbatch center that will deliver it and it's all automated as well. You can never speak to an actual person ever!!! I finally got mad and went to the store and complained. My couch can't get delivered because they only have certain times of the day they can do it depends on the route they get!!!! They expect me to take off work and wait for a 3 hr window to have it delivered!!!! I'm so fed up at this is point that I don't even want the freaking couch anymore! If I can ever get it delivered, I will never shop when them ever again! What a real disappointment this place is and nobody cares because it was sold to me over 4 months ago!!! Their customer service is a real joke!!! I would never recommend this place to anyone!! I have bought from them in the past and spent thousands but never again. I will take my business elsewhere!
Drew R
Aug 11, 2021
Pretty smooth experience. We were in and out within the hour. I wouldn’t mind shopping there again.
Terry Mahone
Aug 10, 2021
I ordered a bedroom set on April 24, finally on July 29, they only delivered a nightstand after I made three trips and 10 calls to the store. I got many excuses and different stories to where my furniture was. I canceled my order and asked for a manager to call me. No one has called and I don’t expect a call. This is not a place to do business with if you are desiring good customer service.
James Gavin
Aug 09, 2021
This buying experience has been horrible. My wife and I purchased a healthy amount of furniture from the Murfreesboro store. We were excited to receive our furniture but as the delivery was going on, the delivery guys let us know the wrong base was ordered. We needed a king but a queen was delivered. Upon noticing, the delivery guy called it in and the rep stated we could not keep the base and it needed to be returned. I was told I would get a call the same day if not the next day. Neither happened. I had to call to get things going on the replacement. I called the Murfreesboro store only to get ring after ring after ring. We ended up having to drive down. Nick was nice to us. I’m not blaming him but we’re we told they apologized and normally when this happens it would go out with in a few days and we should have the king base by Wednesday. We were told we would receive a call over the weekend of which we were then told it would be another 2 weeks before the king base would arrive. Mind you we ordered our furniture 2 and half months ago. So now I have to wait even longer and we can’t even sleep on the bed. We asked for rails or something so we could sleep on the bed but we just got another call saying they don’t even have loaner rails available for us to use while base is on order. Lastly we ordered a comforter and that to was also put in wrong with no ETA. They laid down the red carpet when we purchasing from them but it has been anything but that since.
christy schrage
Aug 08, 2021
We had a great experience at Ashley and found exactly what we were looking for. 😊
Tommy Hooker
Aug 07, 2021
If I took the time to write out everything that occurred through out my purchase process with Ashley Furniture that went wrong it would be longer than the Blah Story by Nigel Tomm. Started by getting mid lead and lied to by my sales person during the purchase of my $10,000 order which resulted in him being fired. My order was processed in April 2021 and here it is August 2021 and have not received one piece of my order. Calling customer service multiple times a week getting different answers every time we call in “We have everything in stock other than this” “We have nothing in stock from your order but these are the dates it will be in” “you can’t set a delivery date until your order has made it to the warehouse” come to find out pieces of my order have been flowing in over the months but not all together so they have been shipping my furniture to other orders to help complete them. Today I cancelled my $10,000 order and went to American Signature Furniture and purchased an entirely new order, 4 rooms worth of furniture in which is estimated to be here in 2 weeks. Ashley and their horrendous service will never have my business in the future. It’s completely outrageous the way we were treated and spoken to during this process from customer service to the manager at Ashley Furniture in Murfreesboro asking for the sales associates name who helped us at American Signature saying he probably use to work for them. Do yourself a favor and take your business elsewhere. Even if your furniture is on a wait you would much rather wait with a different company than Ashley.
Omar Safiani
Aug 03, 2021
DO NOT ORDER FROM ASHLEY HOMESTORE!Waited 4 months, got the couch and found out that it came directly from someone else's house. It was damaged and had dog hair all over it from someone else (I bought it in the new condition).They issued an exchange and it has now been a total of 7 months since we first bought the couch and I still don't have the new couch that I ordered. Additionally, they have given me false delivery dates 5 times and every time I talk to customer service they have no Idea what is wrong with the order. They even had texted me to confirm delivery today so I took off work. They never came and I called and they said it won't be ready for delivery for a couple of weeks. They have told me this 5 times already!They will take your money and give you the run around to keep you interested in your purchase. Find a better company. One that won't make you pay top dollar for bottom dollar service and products.
Daniel Leftwich
Aug 02, 2021
Purchased a bedroom set, the salesman Nick was very helpful and informative, we were very happy with the service.
Morgan Hubbard
Aug 02, 2021
even though the customer service in store is great ( I'm sure to just get your money and tie you in a contract) the care your receive from their customer service via phone is terrible example. My bed was and still is broke the support beams are split right down the middle and its been over a month now since I made that claim they told me too " JUST SLEEP ON YOUR COUCH" and give me no updates, along with my dresser was delivered with half the knobs its been over 3 MONTHS AND STILL NOTHING I am highly dissatisfied WOULD NOT REFER ANYONE TO BUY HERE DUE TO CUSTOMER SERVICE AFTER THE PURSHAED BEEN MADE!!!!!!!!!!!!!!!!!!!!
Christopher Seezen
Aug 01, 2021
Bed was missing pieces and assembled incorrectly when it finally was delivered and because of this it broke the first night, leaving my wife and I sleeping on the floor. Contacted customer service and after a long hold time, was told that my only option was to wait a 3 or 3 days for someone to contact about scheduling a technician who will come and repair at some point. Even though pieces of the bed were not delivered, all sales are final! Great! I guess I can't get the broken frame replaced, just repaired.This is definitely the worst buying experience I've ever had, and I am not looking forward to sleeping on the floor because of it.
Jamie Darby
Jul 28, 2021
Katie Lagace was very patient and helpful. She answered all my questions no matter how many times, I kept asking the same questions in a different way. She did an outstanding job for you all at Ashley furniture.
LanJericha Finch
Jul 28, 2021
I ordered bedroom furniture on Memorial Day weekend. After waiting 2 months for my furniture to arrive and after 4 different cancellations of my delivery, the vendor finally delivers my furniture only to find out the salesman submitted an order for the wrong headboard. I was informed I would have to address this issue at the store level. I called and spoke with a different salesman, because the one I previously worked with no was employed with the store, and I was told the situation was an easy fix.The next day I discovered the feet for my chest were located in the bottom drawer, because the delivery guys failed to complete assembly. As a single woman I had to attempt to place the feet on the chest by myself and it was damaged as a result.Fast forwarding to today, my bedframe and headboard were supposed to be delivered and this did not happen as the new salesman entered in an order for the appropriate headboard but did not delete the incorrect one.I have attempted to contact the store well over a dozen times today with NO answer. I called customer service and asked for a ticket to be sent to the store for someone to contact me directly and that has not happened either.I have had an account with Ashley Furniture since 2015 and a significant credit line established with them. I have only had good experiences up to this point but following this terrible experience, I will no longer be doing business with them.Sincerely,Your Very Disgruntled Customer
chris polk
Jul 27, 2021
Ordered a sectional from Ashley Homestore in Murfreesboro. The wait was two months. (Understandable) When the furniture was finally delivered it was dirty from either the truck or the warehouse. Item was not wrapped so there was some poor judgement on whoever decided to either un wrap it or leave it unwrapped. During delivery, our rug was damaged. Deciding to deny this delivery and receive a new order for the sectional (hopefully wrapped and clean) we are told a new delivery date just to be told on the new delivery date that our order would not be arriving and a new date as be set. Thanks for informing us on the new date! (Sarcasm for those who didn’t pick up on that.) This whole process has been disappointing and frustrating. I would not recommend shopping at this Ashley HomeStore or any location.
Demi Roseman
Jul 25, 2021
I went in and bought an adjustable bed frame and they were amazing!!! They stayed with me and helped me through my decision process without any pressure. I wish car dealerships were more like them! Thank you Katie and friend.
M. A.
Jul 24, 2021
Not for this store but for an online purchase. Delayed multiple times after a confirmation of scheduled delivery, customer service has no idea what is happening, logistics is horrible. You really can't tell me where a simple bookshelf is and deliver it on time? Oh and cancelling the order after the million delays in delivery has a 10 percent restocking fee. This company is a JOKE. You took my money in 1 day but can't deliver my furnitureUpdate: I emailed the email address below and still waiting for a response. Still getting scheduled without a delivery.Final update: finally got the bookcase delivered today. Very dusty and without the box and missing shelf pins, it's so dusty it doesn't even look new. Still haven't heard back from the email address painted out in the response. To potential buyers at least online- buy from this company at your own risk in regards to actual delivery dates and times
Sarah Jones
Jul 18, 2021
Lisa at Ashley Homestore of Murfreesboro was extremely with our purchase. My husband and I just moved to the area and she helped us purchase a new couch, side tables and media center. Not only did she help with our decision making she gave us great tips about the area and made us feel so comfortable with moving. We 100% recommend going in to this store and asking for her! She’s the best!!
David Pearson
Jul 18, 2021
Bought bedroom set and dining set from Ashley. We liked the look, but not long after we got it, we got a chip in the dining table. Much to our surprise, it is made of some sort of plastic and has a wood grain texture applied. Feels like wood and looks like wood, but doesn’t hold up.Then one of our nightstands… one of the drawers completely locked shut (there is no lock on it, but it’s inoperable). I sat on the floor and used my feet for leverage and pulled so hard, I’m surprised I didn’t break it. Called for the warranty repair twice so far and we either don’t get calls back or people don’t come out to fix the problems.We will not be buying from Ashley again.
Kirstin Moore
Jul 17, 2021
Everyone at the Murfreesboro store were so friendly & our seller, Brittany was super helpful in helping me find a couch that was a perfect fit.
Amanda S
Jul 17, 2021
On March 20th 2021, we placed an order for a whole bedroom suite and a mattress. They were very happy to take our money and we had no issues on that day. We were told that “due to the pandemic” The bedroom suit that we had chosen was on back order and out of stock in the warehouse, but they are expecting a shipment in mid April , we said that was fine we didn’t mind waiting. We were informed that the mattress we had chosen was actually in stock, that was wonderful but we wanted everything delivered on the same day, our sales person told us that would be no problem and she was making a note in the computer that even when the mattress becomes available it is not to be delivered without the bedroom suit. That is when our problems began. on March 30 2021, I received a text message telling me that my ordered was ready, I called and I was told that only the mattress is available. I told the lady on the phone that the mattress should not be delivered without the bedroom suit, this woman replied, in a very hostile manner that if I did not allow them to deliver the mattress then they will cancel my order. I get a hold of someone at the store because customer service is absolutely no help because they are not even in the state that you made your purchase. I was told that they would fix the issue and I shouldn’t receive any more text messages, two days later I received yet another text urging me to confirm my delivery, the next day I received a phone call telling me that I needed to confirm a delivery date or my order will be canceled. That moment I decided to take the mattress protector down to the store with my receipt and request a refund. I was guilted because the sales person was now losing commission, because I canceled my sale. I was told they fixed the issue in the computer and promised me I will not get any more phone calls or text until my entire bedroom suit including mattress is ready. Having already gone through this already, I demanded my refund, to which the woman told me today is Wednesday we only do refunds on Monday so you will not receive your money in your bank until Monday, yet she had in possession the mattress protector and the mattress that I had paid for upfront.At this point I should have canceled my entire order but sadly I did not. May 13 2021 I received a delivery text for May 19th. The delivery men arrive are very kind and courteous, I leave them to assemble my bedroom suit, but when bringing in the footboard it got stuck in my doorway to my bedroom, instead of backing up and figuring out a new plan they force it to the doorway causing damage to my six month old brand new home. The delivery drivers had me sign paperwork before they brought the pieces in, once they got the bed together they left, they did not tell me goodbye or have me check the bed before they left. That was because they did not build the bed properly, all pieces have color indicators on which piece goes where so it’s pretty much idiot proof or so I thought. I immediately alerted customer service that my bed had been damaged upon delivery. After fighting with them and sending pictures of the damages not only to my brand new bedroom suit, but also to my home I was told that they will send out a replacement. They Promised I would be bumped to the top of the list, and received my replacement bed before others who have placed orders after mine. I have complained to customer service, I have complained to the third-party delivery company that they use, I have complain to the manager of the store I have been fed nothing but lies to shut me up. July 10 2021 I receive the automated text asking me to choose a delivery date for my replacement bed, I choose July 21, 2021. Today July 17 2020 I receive voice mail that my delivery date needed to be changed, and I needed to call them immediately. I called and I am told that only some of the pieces are in so, I need to choose another delivery date, I was offered August 3.
Rebecca Graham
Jul 17, 2021
Disappointed in how things have been handled since our original order.
Delilah Parker
Jul 12, 2021
Great quality furniture at a good price. I always check Ashley first and always end up going back to purchase.
Rachel Sandidge
Jul 12, 2021
Great experience and found exactly what I was looking for.
Sarah Holub
Jul 10, 2021
Chandler and the store Manager were very helpful. Not pushy at all. And very patient. But like every where now production is slow. So now we wait patiently, for Our furniture.
scott rye
Jul 09, 2021
Chandler was very helpful and efficient
kaitlin Zull
Jul 07, 2021
Amazing experience. Our sales associate was so helpful.
Roger Sargent
Jul 06, 2021
Would give less than 1 star if given the option. These people will lie and misrepresent your order, when its being delivered and what is being delivered. They didn't follow up as promised, either. Poor service!
Carla Cole
Jul 04, 2021
My experience at Ashley’s was the high light of my Independence Day weekend. Had planned on going even researched on line furniture I wanted to look at. Wasn’t disappointed at all. The sales team was super friendly. Management made me feel like family and truly made me feel that they appreciated my business. I also purchased a new mattress. They have a mattress geek there that knows what he’s talking about. Just look for the white coat. Thank you Ashley Furniture!
Amy
Jul 04, 2021
Katie was amazing and helped me find the perfect bedroom set for me.
Aron Rosing
Jul 02, 2021
Brittney was a rockstar, found us the comfiest couch that would actually fit in our tiny lil home!
Amber Simms
Jun 24, 2021
I know it's COVID and we signed a disclosure in NOVEMBER 2020 that it may be JANUARY before we received the sectional. In April when we got the sectional, we hated it. The wedge piece that connected the sofa and loave seat do not attach. That very day we went to the store to exchange the awful wedge. We were told it may be June before delivery. More problems ensue at that point because we confirm a delivery date and no one shows up. We are told a day later in the week, and no one shows up. When we call to ask to not have it delivered but we want to go get it, we are told the chair is not even ready, it is in production waiting on pieces still. Do yourself a favor and DO NOT go to ASHLEY furniture, too much competition in Murfreesboro to do business here.
michael brewer
Jun 19, 2021
Great place to shop for furniture no pushing on the sale, michael and staff was very nice!!
Lee Suffridge
Jun 14, 2021
Very polite, courteous staff and manager. Answered every question without any high pressure sales talk. Hope my recliner is as nice as my experience.
Susan Thomas
Jun 13, 2021
Discussed clearly with the sales clerk and the manager that I did not want a "tall" bed. But that's what I wound up with. Buy elsewhere.
Annette wood
Jun 13, 2021
Lisa was great and absolutely love my new furniture
Jake Lance
Jun 10, 2021
So happy to have got our couch here
Brad Carroll
Jun 07, 2021
Great shopping experience. Cherish did a great job!
ALMARIE
Jun 06, 2021
(Translated by Google) They have a beautiful display and Rafael assisted us and was excellent in clarifying the payment methods and suggested recommendations.(Original)Tienen una hermosa exhibición y nos atendió Rafael y fue excelente en aclararnos las formas de pago y recomendaciones sugeridas
Daria Daw
Jun 05, 2021
Just a big come on in prices poor customer service
juliamccollam
Jun 04, 2021
This is the worst experience I have ever had buy furniture. It started out wonderful till it was time for my stuff to be delivered. And they kept scheduling it out further 2 weeks at a time. Still no furniture
Loretta Fougeray
Jun 03, 2021
My store representative was Ellen and she was fantastic. She listened to my wants and needs and applied them directly to my purchases. I walked in with an expectation and walked out with my rooms furnished. Highly recommend this store. Great quality and excellent customer servics.
Kim Picklesimer
Jun 01, 2021
We had shopped at Ashley Furniture a few years ago when purchasing a bed and mattress for our daughter. We were very pleased with the furniture and mattress that we went back when my husband and I were looking for a new mattress. CJ greeted us at the door and was ready to assist. We told her what we were looking to buy and she showed us the products available. She allowed us the time to try out the various mattresses with no rushing. Even so, within an hour we had made our decision and purchased an adjustable frame and mattresses. She was very knowledgeable and personable during the entire process and we will be glad to refer anyone we know to CJ!
J T
Jun 01, 2021
Furniture itself is nice, but deceptive sales practices at Murfreesboro, Tn location. They try to include charges for optional protection plans without separating that from sale price. Ask to show you individual charges. Then to top it off, our invoice said free delivery in the main part but they added in a $139.99 delivery charge in the "1 year same as cash" financing we choose, which was for one recliner. Have called salesmen, customer care, store manager, no call back from any managers, and no explanation from customer care .When we asked, but why does it say " no charge for delivery " then there is a charge? They just kept saying, " well, I guess your salesman added it in. " Managers are "busy" and will have to call back...two days and still no response.
Tonya Landry
May 29, 2021
My salesman was awesome! When I went in, I was a little frustrated because the last place I went tried to sell me something I didn’t want and the price was 2000 higher. He showed me exactly what I wanted and worked out a deal I could afford and even is going to have it delivered in a week! I will come back to this location for any of my furniture needs.
Holly McDonald
May 29, 2021
Great experience! Jessica Adam's was very friendly and professional! So excited to be getting a new dining rooms set!
Andy Lindstrom
May 29, 2021
Prices seem to be going up up for mediocre faux finished furniture. Walk in and the sharks attack worse than an auto dealership!
Matthew Krypel
May 22, 2021
I went to the Ashley Furniture store in Murfreesboro, TN and it was an awesome experience from start to finish. We were greeted immediately, and asked if we needed help with anything. Our sales representative was very nice to my wife and I and did an excellent job helping us find the table best suited for our needs. I would recommend this store to anyone looking for furniture, great deals and friendly staff
S. C.
May 19, 2021
Has a great deal of selection the sales people that work there and manager are really really good people
Autumn Lackey
May 18, 2021
I went to the Ashley in Murfreesboro and worked with Mike. I went in on Monday night because I had ordered some things online that were going to take longer to arrive than I expected. Their internet was down that night, so Mike said to come back Tuesday morning and that he’d be there to help. He was so nice, helpful, and patient. John, the manager, and Pam were also super kind and helpful. It didn’t feel like Mike was just trying to make a sale off me, he genuinely cared to help me get what I needed. Definitely would recommend asking for Mike, John, or Pam if you go in.
Sarah Layhew
May 18, 2021
I had a great experience when I went into the store. The bad started once my sectional was delivered 4 weeks later it would not retract from reclining without standing and pushing it in. I thought Customer service was going to be good until I started getting answers from different people that didn’t see to know the policies when calling. My sectional had to be swapped for another so I was going to have to wait 6 more weeks to receive another I didn’t understand why they could not take the sectional when they were going to deliver my recliner the following week which was something I was told could be done. I knew I still had to wait for the other sectional but listening to customer service I did not want to hear an excuse from them not taking it back. They have a no return policy that most people only find out about after receiving there products
Richard Lobban
May 17, 2021
Katie, my sales rep, was knowledgeable, patient, and very accommodating. Show made something as mundane as furniture shopping a pleasure.
Chris Cooper
May 16, 2021
The sales associates were very nice and helpful, won't hesitate to recommend them.
Patti Cantwell
May 16, 2021
Bought beautiful pictures. The sales person was very helpful. She didn’t follow me around, she just checked back occasionally.. she made my experience very good.
Marie Szabo
May 15, 2021
Even if I do not purchase anything. I enjoy looking at the furniture and furnishings!Whenever I have questions about a product, the answers come from a knowledgeable, polite and professional sales associate. It is a good store from which to purchase furniture. A pleasant shopping experience that you can count on!
Rhonda Farless
May 14, 2021
Had a great sales rep, Katie that gave us a store tour. She was patient and knowledgeable about the products. We tried all the options. She followed up professionally and was a great help! Finally, settled on a sectional, recliner and bought bedroom suit for our daughter too!!!Only disappointment is the long lead times, people need to go back to work!!!
Michelle Angrin
May 07, 2021
I always find quality products and good customer service. Efficient and effective with quality. What more can I ask for?
Stephanie Ortez
Apr 25, 2021
Definitely would recommend buying furniture from somewhere else. I purchased furniture back in December and the delivery date has changed over 3 times. Originally supposed to get it in January then February. Then they changed it to Mid April and now they are saying we won't get it until mid May. No one seems to care or to reach out to see if we can get our stuff sooner. Extremely disappointed.
Jeci Chaney
Apr 25, 2021
I have purchased many things from Ashley’s of the year and have always had a good experience
Sonja Giles
Apr 24, 2021
I ordered bedroom set Nov. 2020, After several delays, part of the furniture came in March. The dresser damaged. I reported it the same day of delivery. I was told to look for parts in the mail. When it comes they will send someone to repair. It's been a month now. My question to the customer service supervisor Chris, was if no one has seen what was damaged. How do you know what to repair and what parts you need. He had no answer but stated, wait a little longer. I still have not received the rest of the set. God only knows when it will arrive. This has been the worst experience ever. 6 months and counting.
Tanner Fite
Apr 21, 2021
The workers are always super friendly and will help you pick the right furniture!
Callie Stout
Apr 19, 2021
We were greeted instantly and found exactly what we wanted! They made sure we got the best deal with their current discounts and offered so many perks with delivery and warranty. We were very happy with our service and will be back for more furniture!
LaShonda Bracey
Apr 18, 2021
Found exactly what I was looking for.
Cherene Haynes
Apr 18, 2021
Initially just went to look at sectionals due to already having bed pick out. Mike greeted us and asked what we like. After talking we found a sectional that we like but then conversation switches to beds. Mike end up showing us some beds that was like the one we already picked out at another store. After looking around we found the perfect bed set and mattress. We end up purchasing with a great price and got our dream bed. Mike was awesome and very friendly. It was a great experience.
Jessica Wade
Apr 10, 2021
Best customer service very patient and polite.
Beth Rogers
Apr 10, 2021
Received a welcoming introduction from Mike after we arrived, he offered me some information to assist in my browsing, and since I had an idea what I was looking for, said he would check back with me in a bit to see if I needed help with anything. Mike was also very knowledgeable with the tempur-pedic sleep systems. Mike and Marty were both very helpful in assisting with my purchase of new bedroom furniture and a sleep system, they even stayed an extra hour after closing to make sure I had everything I needed and wanted for my new room. Received Excellent and Friendly service from these gentlemen!! I would definitely recommend giving them a visit if you’re shopping for furniture
Barry Wise
Apr 09, 2021
Worked with heather very knowledgeable and professional made the whole experience go smoothly.
Mark Frazer
Apr 07, 2021
This place has nice stuff. Prices were a upper mid range, but understandable for the product. The employees were really aggressive, pushy, and clingy.
Leonard Harris
Apr 06, 2021
Heather was able to help us with our needs and found the furniture that we wanted. Plus, Heather was able to help my wife find the furniture she wanted for our front door entrance. Great overall job, kudos to Heather!!!!
Alejandro Perez
Apr 04, 2021
Great experience at the store. Matched the online prices and went above dnd beyond to get us what we needed.
Melissa C.
Apr 02, 2021
They have bad customer service. I’ve called them on March 24 to cancel my order and I was told a manager would call me after it’s been processed. Turns out they got a new office manager so nothings been done. I called again on Tuesday and then again yesterday. The guy told me everything gets processed in the order they’re received but I’ve literally been waiting almost three weeks just for them to cancel an order. I want my refund.
Amanda Barecky (Mandie)
Mar 28, 2021
Got exactly what i wanted and the sales man had a discount added without me even realizing i was going to get one. Salesman seemed to know what he was talking about and the order went smoothly
Katie Ferguson
Mar 26, 2021
Amazing! Salesman very nice and thorough! Thank you!!
Seamus Stout
Mar 24, 2021
Heather our sales rep was great and the setup/selection was nice. We’ll probably be back for our bedroom set later too!
Ronnie Buff
Mar 23, 2021
Called 3 times and was promised a call back did not happen. Called a 4th day got a call back from manager who said he would get back to me in an hour or so. Waited 5 hrs Called and ask for manager by name and was told he was dismissed at noon. No results on our order placed 1-5- 21. Did say we may expect on May 7th or later. Corporate no help and no one will say why the floor model can't be sold to us. Frustrated to say the least Ready to cancel and shop elsewhere in Murfreesboro, Tn.
Bradley Payton
Mar 22, 2021
Miss Lisa was amazing!! She was on point and definitely stayed on top of for me sense I was on the road. I will be buying more.
Kimberly Suglia
Mar 19, 2021
Found the perfect chair for my living room. Ellen was very professional and helpful without being pushy. Thank you for a wonderful experience!
Rick McFerrin
Mar 18, 2021
Great staff, great furniture!
Tiffany Giove
Mar 17, 2021
Steven was amazing! Helped us pick out a new couch and recliner with no pressure, and was great at explaining our options and the deals going on. Love the furniture!
Jennifer Burns
Mar 16, 2021
Lisa was a great help. She was very helpful and knowledgeable. She answered all my questions very professionally.
Emmy Emmy
Mar 16, 2021
Jordan was so nice! We were welcomed in by him and his hospitality. I walked in knowing what I wanted, but he recommended something better and that’s what we purchased! He gives his customers choices and is not pushy on anything he outlines the best of what you’re getting and it makes you feel at ease knowing you had a great shopping experience ! Thank Jordan keep up the great work we can’t wait until our delivery day 😀
Fisher Brandon
Mar 14, 2021
Heather was wonderful she was able to help us find what we need while helping three other customers and was able to balance her customers very well. She took her time with everyone and made sure she knew that she was giving the best experience. Once again Heather is a great asset to Ashley HomeStore.
Chris Seile
Mar 14, 2021
Liz was awesome. Very knowledgable and extra helpful. Made great suggestions and made the experience very easy! Ask for Liz when you visit the store.
Emerald's Gems
Mar 13, 2021
Chandler was amazing!! Mine and my wife's experience was great!! Very helpful and imformative!!! Thanks for all your help!!
John Kimbrell
Mar 09, 2021
This branch is very helpful and kind. I bought a bedroom suite at the beginning of December for my daughter from the Brentwood location and I still haven’t received it. The Murfreesboro location was amazing
sheeeve08
Mar 08, 2021
We went in to find a sectional today and had a good experience. Both David and Liz helped us to get what we wanted. They were kind, helpful, but not overbearing or pushy. The store had a lot of great furniture, and we'd love to eventually get more.
Connie Wood
Mar 08, 2021
I stopped in on 2/13/21 to look at furniture I had already ordered from another store (not Ashley) on 1/2/21 but was unhappy that they kept pushing the delivery date out to mid April at this point. The saleswoman at the Murfreesboro store told me they would have 2 of the pieces in stock on 2/25 and 3/5 so I gave them a down payment to order it. I specifically asked her if they would push the delivery date out as the other store had done and she assured me they wouldn’t and that the Ashley stores get first delivery so that’s why they could get it faster. She was supposed to call back on Monday with a date of when they might be able to get another recliner I ordered somewhere else. A snow/ice storm hit and I didn’t expect to hear from her on Monday, so I gave her until Friday to see what date she found on the recliner. When I asked about the date of the other 2 pieces-guess what? They were delayed until the end of April! She flat out lied to me and my husband about the delivery date not changing. Now the store refuses to refund my deposit except for store credit. It took 3 calls to speak with a manager to even discuss this. I was warned not to buy from Ashley because their customer service was so bad and I wish I had listened because it really is!
Lee Lloid
Mar 06, 2021
I walked in to the showroom and met with a professional salesperson, Michael. Woolfork’. Michael showed me what I asked for and then expanded my options. I chose to purchase a more expensive piece than I expected but I got a better quality piece of furniture. I’m in sales and I know a good salesperson and one who is looking for a sale. My experience exceeded my expectations. Thanks Mike!
The Sunny Bunny
Feb 28, 2021
Michael S was very helpful. He answered all our furniture questions, and we found the perfect bed (and mattress) for us. We were able to pick a future delivery date due to house renovations which is beneficial to our situation.
Sam Trubee
Feb 25, 2021
They took the best care of us. The site was a little off with the prices, but Jessica had no problem working with us to fix those. Thank you all and can’t wait to get other things from them!!!
Braxton Dunbar
Feb 23, 2021
Very pleased with my experience at Ashley. Very knowledgeable on product, fast in and out process, and the salesman did everything they could to get me the best price! Would recommend to anyone looking for quality furniture!
Ashley Underwood
Feb 23, 2021
The interactions I had while purchasing a sectional sofa during their Black Friday sale set the tone of great customer service. The sales associates were pleasant and helpful. Over the past three months I’ve received delay notifications via email, of which I’ve been understanding, however within the past few weeks I have not received a response from the associates regarding my delivery. During my purchase I was given an estimated delivery date of mid January.I took matters into my own hands by contacting the delivery department. Once they confirmed a date I asked if the timing could be pushed up to accommodate my work schedule. The customer service agent I spoke to was clear that she could not guarantee a time but would make a note of my request, which was satisfactory to me. The following day I received an updated confirmation that instead of pushing the time to earlier in the day it was pushed to late afternoon/early evening. Again I called and was told there was nothing they could do regarding time.I understand a third party delivery system generates the delivery schedules but I just don’t feel like the customer is considered. Additionally, it is impossible to reach a manager via phone at the store. I’ve attempted to contact the customers service line again by phone but have been unsuccessful. I hope my couch comes without issue.
robert campbell
Feb 20, 2021
Had a very pleasant buying experience with David today.
laurie reynolds
Feb 20, 2021
Very good experience
Lynne Ross
Feb 20, 2021
Steven Cline was awesome help and very knowledgeable of all their products. He was super easy to work with and Highly recommend!
Dewayne Porter
Feb 17, 2021
The manager at this location has to be one of the nicest guys I’ve meet in retail in quit some time, if you’re in the area please stop by and tell them Dewayne sent you and you’re going to thank me later.
gabriel Snow
Feb 15, 2021
Ordered a bedroom set august sixth. The first item. the bed rails showed up and were completely destroyed and unusable. Contacted the store and they said that they would send a replacement. 5 months later another set of bed rails showed up damaged. None of the other furniture had shown up and was 4 months past original delivery date. Called and cancelled order probably 5 times. After order was cancelled we started getting delivery finally. Order was suppose to have been cancelled. Called the store talked to the store manager called corporate office talked to people there. They said the order was cancelled. Then I started getting a notice from a collection agency so looked into it again and have been on the phone with Ashley furniture since. Checked my credit report and found that the account and chargers are still active and has dropped my credit score over 20 points do to Ashley’s furniture. I will never use Ashley furniture again. This has been the biggest headache. My recommendation is to shop somewhere else
Ken Hannah
Feb 14, 2021
Delivery is the worst experience
Hamza Zaxoy
Feb 12, 2021
Best blaze
ryan shawhan
Feb 10, 2021
3 months and still no couch. Do not believe the sales staff. They will tell you that delivery dates are running a little behind but once they have your money they will string you along for much longer than they insinuate. The sales team will tell you to call the warehouse for delivery dates (which change constantly) and the rude woman at the warehouse will refer you back to the sales staff because "she doesn't look up orders ". Nobody seems to be helpful or pleasant after the point of sale and their feedback process is a joke so don't bother trying to offer any. You will regret it if you spend your money here. Helpful hint Nashco furniture & mattress outlet seems to be able to order anything that Ashley has in their showroom and they are much easier to deal with.
Katie Shawhan
Feb 10, 2021
Worst customer service ever. "Feedback" email process will be a waste of your time. Got five different availability dates for my purchase over three weeks, and the only helpful employee is about to be reprimanded by a rude warehouse girl for actually providing customer service. These people will never see another dime from me, during or after the pandemic everyone uses as an excuse.
Dana Macias
Feb 07, 2021
The Staff let us walk around and didnt hover. They allowed us to pick our dining table and if we had questions were available to assist. Would definitely recommend the store in Murfreesboro again.
Dannaly Chavarria
Feb 06, 2021
We had a really pleasant time shopping at this store. Right as we walked in, we were greeted and treated well. It was great to work with Jessica. She's not a pushy sales person and is extremely personable. She sent me a follow up text during the week and was very atentive. Overall great experience.
Christopher King
Feb 04, 2021
Let me start by saying that the staff is extremely friendly and helpful. Now that we have that out of the way, let's talk about the delivery issues. If you're considering delivery, I urge you to Google BBB Ashley Homestore for a good read. My wife and I asked what the delivery time-frame would be before we purchased a sectional (bought on 31 December). We were told beginning of February at the latest. When inquiring with their online chat, we were told delivery would be 5 February. I guess thats not happening either. Its looking more like MARCH at the earliest. If you don't mind waiting 1 to 5 months for an item, go right ahead. Not sure what happened to this reputable corporation, but they won't be getting our business any time soon. I could order a couch almost anywhere else and pay $200 for a delivery date that takes 2 weeks TOPS.
Chaley Ray
Feb 02, 2021
This has been the worst experience. Almost all of our furniture was damaged and they keep bringing pieces that has something wrong with it over 3 months later. Also, the delivery set up is not good. Sometimes they tell you when they are coming and sometimes they don’t do you just have to keep waiting and changing your schedule around for them because they don’t wait on you and they don’t give you the heads up they are coming. We will not be buying from them again
Brad Carter
Jan 31, 2021
Our floor helper/ sales rep. Katie was great and informative!
Eric Zayas
Jan 30, 2021
Great experience
Amy Jones
Jan 30, 2021
We had multiple specifications that we were looking for and Chris Hauersperger was amazing to work with. No pressure at all but helped us with different options that would be great for us. We are extremely happy with our selections.
Mustafa Elmas
Jan 30, 2021
The worst shopping experience I've ever had. I bought a dining table set on August 15, 2020. They delivered the table in December but I still did not get the side chairs. They canceled my order once without informing me and delayed the delivery 3 times. Will never go back to this store. SEND THE CHAIRS!!!!! I sent the information you asked for. I am waiting for the chairs, otherwise you have to come pick up the table and refund my money asap.
Jessica Cohen
Jan 30, 2021
I cannot even begin to explain how amazing our experience was at Ashley! My boyfriend and I had been sectional hunting for about a month and were at the end of our ropes. We had been to many a furniture store, I had done quite a bit of online searching, and we had come across a few pieces that we liked. One of the first stores we had went to had awful customer service, and left us feeling like we had done something very wrong in coming with questions. Employees badmouthing one another and making underhanded comments about financing. We went to Ashley on a whim, not expecting to find anything to take home. We were immediately greeted by Chris, who was super friendly and asked us questions about our wants and needs. He was incredibly helpful from the jump, he didn’t need to know that he “had” our business before going above and beyond with figuring out dimensions, pricing, and financing. We saw a few that we liked, and then....THE ONE. But that one was a little too big for our space, and Chris went to work to configure it to fit, all while helping other customers. After financing was approved, and I managed to fall in love with the only rug in store without a price tag, both Chris and Hugh stayed way after closing to make sure we had everything we needed. (Including a pretty sick pair of Springbok horns). We couldn’t be more grateful to them both for finally putting an end to our ever-stressful sectional hunt, for answering all of our questions, and for making our first large purchase as a couple an easy one. ROLL TIDE
Cocaine Mitch
Jan 27, 2021
Do not buy from this location!Please save yourself the frustration and pay attention to the below reviews. We placed an order for 2 bedroom sets in person at the Murfreesboro store in November. Received the first bedroom set in December, no complaints. We were given multiple delivery dates that constantly would be cancelled and updated but were finally told it was confirmed the remainder of our order ( master bedroom set)would arrive today. Imagine our delight when we only receive part of our order. We have already broken down our old bedroom set. The delivery drivers were helpful, but could not assist very much. It wasn’t their fault. Called customer service and spoke to one of the most unhelpful individuals I have ever encountered. He made the service you receive at the DMV look spectacular in comparison. No one is able to tell us where the remainder of the bedroom set is and no one can provide an ETA. I have never felt like such a Karen in all my life, but I will tell everyone who will listen to take their business elsewhere.
Josh B
Jan 26, 2021
Terrible customer service. Was told a guarantee delivery for furniture and now all the sudden its getting pushed back another 2 weeks? Literally the only reason I shopped here was to get it delivered on the day that I was promised. I will never be back. Rather spend my money else where.
Katrice Strickland
Jan 24, 2021
The customer service was nothing short of excellent.I went in to purchase a sectional sofa and recliner and I left completely satisfied with my purchase. Thanks to everyone that made this experience great.
Mark “Smiley” Anderson
Jan 21, 2021
Great service and individuals that understand what you a4e looking for. Great individual, Liz and an excellent customer service employee.
Stephanie Washington
Jan 19, 2021
The young man that helped us was very helpful. We were in and out of there within 35 minutes. He even was able to get our daughter's bed delivered to Michigan, as we live in Tennessee..we will definitely be back for furture purchases!
Patricia Adams
Jan 19, 2021
Wonderful experience and I had a wonderful employee to help me with any questions.
Linda Floyd
Jan 17, 2021
Chris H. was very very helpful and pleasant to work with. We feel that we got an excellent deal and we will be returning next time we buy furniture.
Shawn Shaffner
Jan 15, 2021
My girlfriend had ordered a table in store in July 2020. She had not heard anything from them on her order in almost six months, dining room table with seating. They have had HALF A YEAR to deliver this to her and before Christmas she called and canceled her order and requested a full refund and they said it would be 7-10 business days and she had paid for this in full back in July 2020. Finally January 13, 2021 she had to call again and customer service was very rude and said her order was never canceled. So the woman canceled again and told her it would be 2-3 weeks for a refund, January 14, 2021 she received a voicemail from Ashley asking her to take her order but the seating is still not available so it would just be a table. This huge corporation is not refunding a hard working healthcare workers request for a full refund and all the other hard working people that are getting ripped off and their money taken. And by the looks of the reviews it appears to be a ongoing problem with them. Next step I think the BBB shall be contacted and legal action.
Kristin
Jan 15, 2021
I ordered my table and chairs in July 2020 paid in full day of purchase, Look I understand being a week or two late but going months without a table and no contact is UNACCEPTABLE! I had an automated text messaged early August saying ETA 7 to 9 weeks...still nothing..Holidays no table..Finally December 17th, I cancelled my order and told them I wanted a refund. They put me on hold and said..oh we have an updated messaged that your table will be delivered this week but still not the bench that goes with it. So almost 6 months later when I call to cancel my order, the computer magically updates that half of my table order is available ..no thank you! I have a different table now! The customer service man, Vinson responded with ok we will cancel your order as of today and you will receive a full refund in 7 to 10 days. No issues. ...January 13th still no refund was credited back to my card or sent to me in any form. I am home from work with COVID-19 the last thing I feel like doing is dealing with this cooperation refusing to give me my money. I have called today and spoke with another lady and documented everything. She said, my order is not cancelled, she will cancel it and it will be 2 to 3 wks before I receive a refund. I explained to her it was cancelled in December and with whom and they are refusing to give me MY MONEY. She did not care one bit. So today, January 14th I play a voicemail from Ashley furniture where they are still trying not to give me my refund and wanting to send the table I ordered last July with only half of the seating for sometime in February. Meanwhile, I have cancelled my order two times now and still no refund. I sent a text message to their website informing them that next time they will not be hearing from me trying to collect my money. I have never in my life went through anything like this! So I wanted to share this with EVERYONE ! I am sure this is not over. I am not the only one that has had this issue, but please be aware of this and be prepared to get lawyers involved or just go somewhere else.
sheryl dugan
Jan 15, 2021
Do NOT shop here!!! About a month ago we purchased a mattress there and we have yet to have it delivered. They keep changing the delivery date on it. They already have our money. After reading some of these reviews I am worried about the shape our bedding when or shall I say IF it ever arrives! My husband called today to speak with them about this and the girl on the phone that answered hung up on him! How rude! Never again will I do business here and I dont reccomend anyone else do business here either. UPDATE:1/14 2021) WE STILL DONT HAVE OUR MATTRESS WE PAID CASH FOR!!! WE BOUGHT IT B4 THANKSGIVING. THEY KEEP PUSHIIng THE DELIVERY DATE OUT! STAY AWAY FROM THIS PLACE! I suppose we need to file a complaint with the bbb
Shane Walter
Jan 14, 2021
I used the Murfreesboro location for my furniture! Chris was the absolute best. Made the process so easy and enjoyable. Had great ideas and what furniture would match best with my likes/wants.. A+++++
William Pate
Jan 11, 2021
I’ve had nothing but problems with my most recent order.1st problem I had was the furniture that got delivered to my house was wrong. I called the store and they said the manager would call me right back.(they never called) I had to call multiple times. It then took 3 days to get someone to reorder the correct furniture.2nd problem I had was when the correct furniture was delivered it was damaged, I think it was damaged in the warehouse, not by the delivery crew. Called store and was told to call customer service number. I called and emailed for a week before I got someone on the phone who started a claim. They said I would have a call back within 24-48 hours to send someone out to repair or replace my damaged pieces. It has been almost 2 weeks now with no call. I called the store AGAIN, they said they would have manager call me back when he was done with the person he was helping. That was 4 days ago. This is ridiculous!! Do not get furniture from here!!
Eleni Pappelis
Jan 11, 2021
BEST EXPERIENCE EVER! I have been dreading furniture shopping for my new home - moving was stressful enough. Not only did this store have all the inventory I could ever need, I was greeted by the best customer service I’ve had in such a long time. Steven Cline was incredibly helpful and knowledgeable about the company and products. He walked went above and beyond standard service and made furniture shopping actually enjoyable. He was also nice enough to make sure I was getting the best deal possible. I will be back and referring everyone directly to him!
Juan Torres
Jan 10, 2021
Great service.. as soon as you walk in someone is helping u.. very helpful and Attentive. Even when we was being difficult..
Jenna Wrobel
Jan 10, 2021
1/9/21 update: 6 months later, we finally have our whole bedroom set. Every single piece of furniture has something wrong with it and the headboard came without feet so we couldn’t even set it up for another month after it arrived. That didn’t come with screws or anything to put it together and no manual so we had to go to Lowe’s and figure out what to use. I will never shop here EVER again and I will tell everyone I know to not shop here. Worst experience I’ve ever had with any company.Don’t shop here. Save your time and money. We ordered a bedroom set July 5 and the bed was broken when we went to pick up at the warehouse. They said they would place another order but found out a month later the order was never placed. After dealing with their horrible customer service & being transferred at least 30 times, we finally got a new order put in and they said it would be delivered today, FOUR MONTHS LATER. Well we called today to see if it was still going to be delivered today because we never received any kind of confirmation and now they are saying it will be delivered in December. That will be five months after ordering. Absolutely ridiculous. Their customer service reps are the most rude people I’ve ever had to deal with. Seriously just save your time and money by shopping somewhere else.
Laura L
Jan 09, 2021
We are new to the area and were looking for a new couch. Katie was our sales associate and she was very friendly, helpful and informative. Highly recommend Ashley Home Store. We will go back again if we need additional furniture for our house.
Brenda Daniel
Jan 08, 2021
Absolutely, the best place to shop for all your Furniture needs it’s by far the better place to shop .. I promise you that :)
Candace Roland
Jan 07, 2021
Customer service was great! I can’t wait to get my new bedroom suit.
Kay Buff
Jan 06, 2021
I had a very nice experience with Ashley furniture in murfressboro Tennessee. I was pleasantly greeted, and my sales person was helpful and patient. I never felt pushed and she certainly knew all of the information I needed and imparted the information to me in a pleasant manner.
Kimberly Ream
Jan 05, 2021
Michael Sarna was very friendly and personable, made our purchase enjoyable :)
Ronnie Heady
Jan 02, 2021
Great people to work with who are very professional and knowledgeable about store products. CJ and Steven were amazing. They really tended to our needs and wasn't pushy at all. My wife and I have been doing business with Rooms to Go for many years. There could be a permanent switch to Ashley moving forward. Satisfactory is A+ thus far.
Stacy Carlson
Jan 02, 2021
CJ was amazing - if you visit this location look for her. Super patient and kind and smart !! Funny too!!Thank you !!
Patricia Bailey
Jan 01, 2021
Would recommend this place to anyone who is just now getting a home and needs new furniture. I just moved and needed new stuff for my house and they where more then willing to work with me and my boyfriend. Very friendly and helpful team working there.
Roger Lawson
Dec 31, 2020
Great service! Found everything I wanted at a good price.
C. A. Williams
Dec 29, 2020
Good customer service.
Ann Davis
Dec 29, 2020
This is the worst experience I have ever had in any retail environment. I had to get a refund because it was going to take over 2 months for the furniture to be delivered and I found out I had to move sooner. The manager, Justin, spoke to me in a very condescending sarcastic way. He even chastised me and said, well you knew when the furniture was due to be delivered in the first place, didn't you? He was a very poor example of what a manager should be. The people working in the back seemed poorly trained and acted like they didn't want to be there. I surely can't blame them for that. I will never go to another Ashley furniture store. The only bright spot was my sales lady. She was kind and apologized for the manager's behavior.
Keith Burfield
Dec 29, 2020
Great service, Chris found me the best price for what I was looking for.
John Farmer
Dec 28, 2020
Our first time shopping at Ashley Home store. We had a wonderful experience. Knowledgeable staff and competitive pricing.
Melissa “MJ” Key
Dec 28, 2020
Absolutely wonderful, helpful staff! And I left with exactly what I came in to get! :) Perfect experience all the way around!
Jenn
Dec 27, 2020
CJ was awesome. Definitely go see her!!
George Demonbreum
Dec 26, 2020
Don't buy from Ashley. They will promise a time and date to receive your purchase and never show up and give you every excuse as to why they could not make it. Bought furniture in aug 2020 the last straw was Dec 2020
Leah Gogley
Dec 24, 2020
I highly recomened seeing Ellen when you need some furniture. She was the best sales woman. Excellent customer service. I will definitely come back. So excited to get my furniture.
Wade Dickerson
Dec 22, 2020
Chose a furniture delivery date on accident. Called 5 minutes later to change the delivery date, was then lied to and told it was changed. Now that it's the day before the desired reschedule day and they have no record of rescheduling, customer service obviously can't fix it. Basically useless store with useless customer service.
Cheyenne Moon
Dec 21, 2020
Customer service in store was great... after the fact is by far the worst. Can’t get ahold of anyone on the phone. Have tried for hours. Terrible Terrible service.
JNSJ56
Dec 18, 2020
I want to give Chris a huge thank you!!! For being patient and working with me every step of the way. It was a long process due to some road blocks, but Chris got it done and made it happen. He got me the perfect set I needed for my entertainment room and I couldn’t be happier. I highly recommend asking for Chris he will make sure you leave out with exactly what you want.
Juan Jenn Aüe
Dec 17, 2020
A lot of options to choose from. Great staff
Stacie Vaughn
Dec 16, 2020
They have fees they charge, and don't tell you till you are ready to sign. Delivery fee, where it says $0 Delivery fee, then charge $249.99. And $799.99 fee for repairs for 5 years, don't even tell you about charge, unless you see it when you are signing. Never mentioned either charge. We spent almost $6000, they should repair for free and deliver for free with spending that much. Employees were very nice is why I gave 3 stars. Hope the furniture is...
wok flo1
Dec 12, 2020
Visit was great and the customer service was exceptional. Every time we visit Ashley furniture we are treated very well.
Luis Luis
Dec 10, 2020
Liz Sale representative its a 5 ⭐️
r smith
Dec 02, 2020
Purchased bedroom 9/6/20 was told up front 6-8 weeks no problem it is now 12/2/20 picked up 4 of the six items! Was told may be another 6 weeks maybe my dresser and chest of drawers will be here! Even though I received text saying my order was ready for pick up! The store manager Hugh said I should cancel the order! The warehouse manager suggested the same cancel the order! What kind of business blames each other? The customer is told to cancel? That’s how they respond? Be very weary of this business. Customer service hangs up on you when you get upset! long wait times on hold! I would not buy anything from this store ever! Customer service is non-existent!
Ken Wilson
Dec 02, 2020
I would not recommend this Ashley furniture store to anyone.Terrible experience after the sale. Stephen my sales associate was great. But everything went very downhill after that. Ordered a bedroom set On July 19 So far I have only received a headboard and the dresser. That’s 19 WEEKS. Still missing two nightstands side rails and the footboard, can’t do much without those. Delivery of these items have been quoted and scheduled many different occasions. All I get from the store is a run around and another scheduled maybe it’ll be there maybe it won’t,hell we don’t know. The Ashley website actually Actually shows the end table as being in stock. I can order them from the website, but the store which is a franchise of Ashley does not seem to be able to get them for me. Order me the night stands online, give me the footboard and rails from the floor maybe that is a solution.Ordered some barstools back in January and they still have not received them. I stopped by the store yesterday and got a refund for the bar stools I am also going to cancel the bedroom set and have them come pick up the headboard and dresser. Maybe I’ll be there to let them pick it up, Who knows.Might have to reschedule that several times as I may not available.On a side note I ordered 2 other bedrooms, living room furniture from Havertys and RTG on the same date and have had them for couple months.This franchise owed by DSG based in Memphis is terrible. Look at other reviews at other sites and you will see this is a pattern of making a sale and then not delivering
Gabby Anderson
Nov 29, 2020
Wonderful experience and everyone was super helpful!
S. Coulter
Nov 29, 2020
Was great experience not pushy ga e us many options to choose from very knowledgeable and friendly staff Mr. Allen was a great sales person.
Helen Shaffern
Nov 28, 2020
Use to shop at ashley furniture all the time. They were good but now the service is terrible, they keep changing the date of delivery and then they delivered it broken. When you call they tell they will call you back and they never do. I didn't get my whole order. Don't know when we will. Terrible go somewhere else if possible please.
Ebram Shalaby
Nov 26, 2020
The worse customer service lie to me about furniture warranty paid extra for extended warranty that’s a worthless, cheap made furniture for the price I paid for living room set starts to fall a part in less than two month (tried to get help they wont even answer the phone ) , stay away from this location or Ashley in general
Kendall Mattox
Nov 26, 2020
The service was amazing! The people are super sweet and friendly, very helpful! Definitely recommend Katy, super great! Also the “sleep expert” is wonderful and hilarious, she knows her mattresses!
Daniel Acuña
Nov 25, 2020
Best place for buy everithing for home, great service, great prices
James Downing
Nov 24, 2020
Great! Jessica was amazing helping me with a couch!
Deanna Gibbs
Nov 24, 2020
The staff was extremely nice and very helpful. I wished all the stores were like that.
Charlie Dileo
Nov 22, 2020
My wife and I went to ashley home store in Murfreesboro tn on10/21/20. We bought a dining room set and a bedroom set, it came to almost $6000 and we gave them $1200 up front, the sales set up the delivery up for 10/30. The day before the delivery Ashley calls and says the furniture did not come in so they rescheduled for 11/6 , on 11/5 they rescheduled for 11/13 due to not all items not in.On 11/12 we get a message saying that the table that was in the warehouse for 2 weeks was damaged they couldn't send it. We finally got a delivery on 11/20 a bedroom set with no dresser 6 chairs that 4 of them not level (they woppel). So with everything this store put us through we canceled the dining set and the sever. We talk to our salesman and he said that's would be fine since he couldn't find another table. We asked for confirmation of the cancelation and when they can pick up what they deliver. We have not got an answer from two sales people and the store manager. I work for the biggest retail in the country and if we ever treated a customer like they do we wouldn't have a job. We hope to get a response from the, but we'll see what happens.
Jack Potts
Nov 20, 2020
Great people. Friendly. Always take care of us!
Jordan Sheldon
Nov 13, 2020
Good middle of the road furniture at a decent price.
Maricela Dominguez
Nov 10, 2020
Great customer service
Dre Webb Sr
Nov 08, 2020
Took my mom in to look at some living rooms set's they had a great selections and the one she went with was well over 4K, but after our beautiful salesperson (will update her name later lol...) work some magic with the approval of her manager got it down to 3K mom was happy. Extra note the store was COLD so bring a sweater if u don't like to be cold. FYI A lot of the inventory is on backorder we was told 6 to 8 weeks I do a update once we get it.Thanks again our salesperson plus manager for approval.
Judith Serrano
Nov 03, 2020
We recently went to Ashley’s looking for a bed &Heather the sales associate was the best !We told her our needs & what our budget was.Her personality, her friendliness & compassionwere top notched & made us feels very comfortable. Her patience is unbelievable.. no pressure was felt at all. We did end up purchasing a beautiful bed , which will be delivered hopefully by end of month .. due to the pandemic & that’s ok with us.We returned again for a second purchase of a dining room table with specific measurements.We were fortunate that Heather was working This particular day & she definitely took care of us & needless to say we did purchase the perfect table. We just love this young lady !Heather is definitely an asset to Ashley’s Furniture Store ! They’re fortunate to have her!Heather is definitely a Rock Star!!!Btw: Ashley’s furniture is one of the best investments we’ve made in 1999 in CaliforniaAt that time we purchasedLiving room, bedroom & dining room furniture &Had it up to 2018 ! We sold our home & a couple brought everything including the beautiful tapestry that was also from Ashley’s.Everything Was as good as new !
Kadi Gedville
Oct 30, 2020
Mike was quick knowledgeable, and great to work with. He explained everything in detail and walked me through the whole process. Very satisfied with the purchase portion of our new dining room set.
Bobby Tankersley
Oct 29, 2020
No hassle walked around for hours not pressured ended up buying a bedroom suite thanks for hassle free experience
Janet Shepherd
Oct 28, 2020
Always good customer service. This pandemic has affected production to be slow, but they work really hard to give us the customer an amazing experience
Gregory Hargrove
Oct 24, 2020
The associate was amazing and so helpful. Gave honest opinions and even some decorating tips. Was very patient and came with the jokes! Amazing experience!
pat okelley
Oct 23, 2020
Bought sofa and loveseat 6/21/20. Told would be 4-6 weeks. Didn't happen. Then told 3-4 weeks more. That also didn't happen. Every time called gave different date. Finally said sofa could be delivered 9/15/20 and loveseat 9/29. Didn't want them separately because wanted to sell old furniture together and would have to keep old sofa in garage for now. But when loveseat didn't come in on 9/29 they say it wont be in until between 10/29 or 12/3. So frustrated cancelled loveseat. Told 2 people they needed to adjust Protection plan since it now only covers sofa. Said they couldn't do it. In the meantime we discovered they overcharged us for it to begin with!
Jennifer Grissom
Oct 23, 2020
I purchased over $7000 worth the product from Ashely's in October 2018. I paid with a credit card and received AMAZING customer service in the store. I couldn't have asked for a more professional and easy going sales person to help me. As a matter of fact, I have no complaints about the store or its staff. My issues arise from the Warranty company. I can't leave a review on their site so I have to do it here. I purchased the 5 year furniture protection plan because it seemed to be worth the extra $800 as I have children. Nope not worth it, don't get it save the money. 3 days after my furniture was delivered I noticed a hole in the top of my couch. I called the warranty company to file a claim and was told the coverage didn't cover "holes" it only covered "tears, rips, punctures, stains, and burn or singe marks." Are you kidding me? I have this for 3 days and you won't send someone out to stitch this up? Wow. Well here we are 2 years and 1 day later, and there's a back brace to the couch that has separated or come loose. It has punctured the fabric but you can't lean back on the couch if your sitting on the second cushion cause the wood is separated from the frame. I call customer service wait on hold 20 minutes no one answers. I Google the store # where I purchased the furniture again sit on hold 10 minutes no one answers. I finally Google the warranty company's number which was all I was looking for. I call them start the claim process, and oh guess what...that's right "frame damage" isn't covered. I don't know that's it's frame damage all I know is the wood is separating inside the couch. I've requested a cancellation of the warranty since it's not going to cover anything or they find ways to make it so it doesn't cover. Horrible and I don't know if there is anything that could be done to make me buy from this company again. Whatever you do DO NOT buy the warranty it's not worth it. Now I have to wait 6-8 weeks for a refund for the cancellation.
Jill Q
Oct 17, 2020
Ellen was super helpful in listening to what I was searching for or liked. She walked the store multiple times with me to show different items they had . She patiently waited while I thought through what I wanted or did not want. She knew the items on the floor and what promotions they had going on to better help me. She didn’t push any products or financing on me but let me browse and take my time. I felt like I could leave the store and look on my own if I wanted to without a sales associate breathing down my neck.
Juanita Burboa
Oct 16, 2020
Furniture is way too big need some smaller furniture floor samples
Casey Willett
Oct 15, 2020
Shop elsewhere PUH-LEASE...at least until the COVID crisis has fully played out. I ordered furniture on their website that was listed as "in stock and available for immediate delivery"...that was 6 weeks ago. I have had almost all my orders pushed back despite getting an email from Ashley stating:SALES ORDER NUMBER: 72500xxxxxxxxYour No-Hassle Delivery + Assembly has been scheduled successfullyDelivery Date: Saturday, September 26, 2020.Guess what? Sept 26th passed with no call, no text, no future delivery date email and, obviously, no delivery. Online Chat reps are zero help, same to be said with calling in for support but you get a bonus 1 hour hold to boot. All the reps (phone & chat) have different answers for my delivery dates. Some say next week, some say next month, one said next year! One mentioned that the items were on backorder. Does backorder sound like "in stock and available for immediate delivery"? The reps have no true incentive to actually help the customer but I question their motive. What is the purpose for giving false and misleading delivery dates? They are paid no more or get no bonus for deceiving a customer right?This can only mean one of two things; A) They are being instructed from the executive team to tell customers whatever they can to prevent the order from being cancelled or B) they are logistically unorganized. Either case does not give me the confidence that they know what they are doing.Meanwhile I am sitting in my 3 bedroom house with no furniture (literally) because my expectation was the furniture would be here by move in date so I hooked up all the utilities and pulled the trigger for move in. Ashley will only resolve the problem as long as it fits their delivery schedule, at their convenience, on their time, and at their whim. That is their "we put customers first resolution".I have read other bad reviews on Ashley and at this point the only thing I am expecting is to receive the "your item has been discontinued". Apparently a reoccurring theme with Ashley orders is "In stock order now!" then "delivery date push" then another "delivery date push" then two or three "backorders" then finally "your item is discontinued". So basically they string you along for 3 months and then pull the plug on you.EDIT: 9/28 Received an updated Ashley delivery email from Ashley since none of my stuff was delivered today. The Bedroom suite now expected on 10/10 (though unlikely as this is the 3rd email reschedule) The Entertainment center is scheduled for 10-17 (also unlikely as this is also the 3rd similar type of claim). The couch and chair are still expected on 10/24 (2nd email but not holding my breath)LASTLY AND IMPORTANT BELOW AS OF 10/142 weeks!! 2 weeks after the below owner response of "we want to investigate and look into this further" and still NOTHING!!! 4 different shipping dates emails given with no delivery, 12 different stories from chat and phone reps, 2 "customer service specialists (Karla & Lane) that have also given conflicting stories but fail to follow up further after the initial email, 65 DAYS since my order, almost 10 weeks despite at the time of my order the web site claimed "Delivery with 3-4 weeks. Last straw. Filing complaints with BBB, consumer affairs dept, state attorney general, Federal Trade Commission, and consumer protection agency. Done with the blatant negligence.
Tonia & Azia Thomas
Oct 14, 2020
Mr Gill was very professional, helpful and most of all patient. Great experience!
Ron Goehring
Oct 14, 2020
Ashley employees are always very polite and so helpful. We have bought numerous items from Ashley and have been very satisfied with each item. Thank you for your service during this pandemic!
Jamila Martin
Oct 14, 2020
It was a good experience.
Vicki Curry
Oct 12, 2020
I met the sales person and liked her immediately.Ellen was helpful and knowledgeable without being pushy. She made it a good experience.Thank you Ellen Brunetti.The furniture is beautiful and I look forward to its delivery.
Knoxville's Dark Knight
Oct 11, 2020
Right off bat we had help and friendly advice on buying a couch today. They helped us on pricing as well. They also educated on three side about beds and the importance off sleep. We will definitely come back to get our next mattress... and bed frame.
Vicky Chaudhari
Oct 10, 2020
I made my purchase on August 18 2020 and I was told I would have the sofas in 6 weeks and then I reserved my date for the delivery on the October 16 and then they are saying that I will have it on October 30 but that’s still not confirmed really bad customer service .Never will make a purchase here !!!
Buzz Bean
Oct 10, 2020
Isabell and Olivia are great. Very informative and knowledgeable. No pressure sales today. Previously had purchased several items through Ashley today we purchased a New mattress! Very happy with purchase.
Black Fajita
Oct 10, 2020
Was a great experience. Took care of financing and was very helpful with choosing the right items.
Abby M
Oct 04, 2020
Every staff member I have spoken with has been pretty unprofessional. Nonchalant honestly. I have worked in sales/retail my entire adult life. I give a lot of grace. I will never buy anything from any Ashley homestore ever again. Also our product malfunctioned less then two months after purchase.
Mustafa Elmas
Oct 04, 2020
Please pay attention what I have been going through with this company.I will update this review once I get my dining table set which I had to re-ordered since they canceled my order a month ago without my consent and I became aware of when I visited this store today. Please answer the phone, I do not have to drive there 45 mins to get an update about delivery of my order.Update 1: They tried to deliver a couple of broken chairs (I bought 6 side chairs), but I didn't accept it and they signed for it without my consent (this is a FRAUD).Update 2: After waiting 7 months and escalating my order, they told me my order will be delivered in June 22 (more than 10 months after my purchase)I am still waiting for 6 side chairs..
Media Anwar
Oct 03, 2020
Unreliable service! I ordered a dinning set in early August, and totally understand the delays happening with COVID. I called to check the delivery status on the day it was expected to be delivered in September, the representative apologized and said my order had been pushed to October. I stoped by in store today to check on the status, since it took over 45mins to reach someone on the phone. The representative said your order was canceled in September and we issued you a refund. I didn’t get any notifications what so ever, no refunds to my account... Absolutely unprofessional, unorganized, unreliable and communication with this team does not exist. Might as well get scammed online. Had a much better experience in the Nashville location.
Tiffany Whitsey
Oct 02, 2020
Went to the Murfreesboro store and had the pleasure of working with Ellen, she was wonderful! So personable helpful and knowledgeable. Although one male salesperson walked right past me to greet other guests that came in after me, it did not ruin my experience working with Ellen. I will send my clients family and friends to her!!
mike compton
Oct 01, 2020
Amazing customer service and a GREAT overall experience. Ask for Katie. She took time to answer all our questions and help us find everything we were looking for.
Eric Carter
Sep 30, 2020
Not great. We went to buy a bed with a specificity timeline in mind. I know Ashley doesn’t have anything in stock and that’s fine. I do expect the estimated shipment date to be close. Or the people ordering to be in the loop at least a tish.We couldn’t get the bed we wanted so we got the next best one that got within our delivery window. We got the notifications it would arrive but only the mattress arrived. Base? No one seemed to know where that was. I called the store and they had no idea. They said they would find out and call me back. They did not. I called the corporate number and they said it was close but was a couple days out. I requested fastest delivery possible.The next day I went to the store since no one had contacted me. No one had bothered to investigate my circ*mstances. I asked to find out where my stuff was and verify it was the same as the corporate man said but they said he was was wrong but they would try and figure it out and call me back. They were nice enough to tell me that the mattress I ordered was mine regardless of whether I wanted it or not. They have a strict no return policy so that’s cool. You got me there.Finally they called my wife to let her know they would in fact be so kind as to deliver the base a full week later. This would be an entire month after purchase date and two weeks after the expected delivery date.This was not acceptable to me. I attempted to discuss options with them but they were not interested. I requested a refund and asked that documentation of refund be emailed to me. They have not done that yet. They claim a refund takes 7-19 days but since their previous delivery dates were off I really don’t know what to expect.Soooooooo. Ashley. Where is either my mattress or my refund?Worst.Furniture.ExperienceEver.It would be one star but the mattress they refuse to take back is really nice. Useless without a base but nice.
Peggy Pitts
Sep 27, 2020
Went to the store in Murfreesboro shopping for a new living room set. The salesman Tim said he was around if I needed help so when I saw the one I liked let him know he answered the questions I had and was super nice. When it's time for more new furniture I will go back.
Marybeth Wallett
Sep 26, 2020
Don’t buy furniture here. Once you pay they don’t answer their phones or care about you. I was misled and don’t appreciate them using the pandemic as an excuse. No excuse for lying and then not answering phones or caring. Horrible customer service.
Deedee D
Sep 23, 2020
We had a great experience! Patrick was helpful without being pushy. Would definitely visit this store again
Alexandria Provan
Sep 21, 2020
Went in looking for a new couch and some other stuff, the salesperson was very friendly, helpful and knowledgeable. I left feeling confident in my purchase and looking forward to coming back to furnish the rest of the house!
Dontae Smith
Sep 18, 2020
Love the quality of the furniture and had a great shopping experience at your Murfreesboro, TN location. The service representative (Ellen) was very helpful and had very detailed answers to every question I had. I will be shopping with you guys more in the near future.
Harland Alexander
Sep 17, 2020
Staff is not trustworthy. You leave feeling taken advantage of and not valued as a customer
Mike valleys
Sep 17, 2020
Stay far away from Ashley furniture absolutely the worst customer service I’ve ever had to deal with waited five weeks for my furniture purchased a king size bed and bookshelf. Delivery guys arrived with only half a bed and no bookshelf they opened up the boxes left them in my bedroom got into their truck and left called customer service no answer three hours later second truck showed up With the rest of the pieces come to find out the bed was defective and I had to take it back out of the apartment called customer service waited on the line for 45 minutes again no answer drove down to the store in Murfreesboro Tennessee spoke to the manager he said He was going to figure out what was going on I never heard from him I’ve called customer service four times the last two days no one will answer the phone. They lost a customer for life never again and still don’t know when my bed is coming. All they care about is your money
Allen Chapman
Sep 12, 2020
Was a excellent experience!!!
Tonya Armstrong
Sep 12, 2020
My husband and I purchased a bedroom suite on June 29th, was told that delivery would be approximately 6 weeks, which is understanding due to Covid. Here it is September 12th, no call, no email or any correspondence from anyone in regards to our furniture being delivered. I called customer service this morning and the lady on the phone stated that she could have “pieces” of our bedroom suite delivered to us on the 19th because she was showing they are in stock. The pieces were 2 nightstands, the dresser and the footboard (not sure what to do with a footboard if I don’t have a headboard and rails). I explained to her that I would like the whole bedroom suite delivered at the same time so my husband or I wouldn’t have to keep missing work for them to deliver our furniture. She told me that if I didn’t accept the delivery in pieces then the next customer that bought the same bedroom suite would get the item, so it’s obviously not deliver on a first come first serve basis. I then agreed that I would go ahead an set up delivery for the 19th for the pieces that they have in stock, she then typed the information into the computer system to set up delivery and is now showing that it is out of stock and she is going to create a ticket. Not sure how that is going to help? She then told me that if it’s in stock then they would contact me 1-2 days before delivery, but if it’s not in stock then I won’t hear anything from them. This is absolutely horrible customer service. It should not take almost 3 months for this and still have no clear answers. Going to talk to my husband about canceling the order and take my business elsewhere.
Tony Wilson
Sep 10, 2020
We have bought furniture from Ashley for over 7 years . We love their selection and their prices
Mar D
Sep 10, 2020
Love Ashley Furniture. David was very knowledgeable and very easy to work with.
James Elkins
Sep 08, 2020
Had a great experience from the sleep expert Isabelle Stokes. We went in to purchase a new couch and look at upgrading to a king size bed, and walked out with a whole new living room and bedroom set ordered. The staff all were very friendly, and Isebelle in particular worked hard to make sure we got what we wanted in a way we can afford.
yes yes
Sep 08, 2020
I saw an advertisem*nt on tv for a bed that was a great price so I jumped in my car and went to the nearest store which was in Murfreesboro ,Tenn. When I walked in I was greeted by a young lady named Heather. I explained to her what I was looking for and she was more then excited to help me. She was super friendly and I was pleased with what I saw so I made the purchase. Thank you so much for your help and I can't wait to receive my bed. I will definitely shop there again.
Jonathan Graham
Sep 08, 2020
Heather did a really great job helping me choose a dining room table. Ashley really does have some wonderful pieces and I know that I’ll go back when the time comes to replace some of my other furniture.
Lori Matyniak
Sep 07, 2020
Love the furniture options, found several pieces for our home. Great service, covered all of our needs in a timely fashion.
Maureen Haydel
Sep 07, 2020
I had a great experience. It has never been easier to buy furniture. They didn’t try to sell me more than I wanted to purchase.
Bettena Witherspoon
Sep 05, 2020
We were able to build the couch we wanted and also a great dining room set! Robbie was great to work with, very up front and honest!
Kristine Kuebitz
Sep 05, 2020
As soon as we walked in there were people ready to help us get the best deal for what we wanted. Can’t thank them enough!
Emma Leila
Sep 05, 2020
We originally went to Ashley’s with the intention of just browsing, but ended up leaving with a table set, a sleeper and a matching chair. Steven was very nice helpful and assisted us with getting what we needed for our new apartment.
Maria Duggin
Sep 05, 2020
Courtney was great!!
Josh McDonald
Sep 05, 2020
Very knowledgeable salespeople. I never felt pressured but my salesperson showed me around and explained everything very well.
Michaela Creech
Sep 04, 2020
Went in with a tight budget, but walked out with more than I thought I could afford below what I was willing to spend! Thank you, Heather, for making the experience painless! 10/10 would recommend her!
Les Alc
Sep 03, 2020
If I could give this review 0 stars I would. I find it totally unacceptable that my sofa has been delayed 1 month after I was told it would be available for pick up August 20. All the while I had been recieving updates that it would be available on said date. I called Ashley's furniture store because I found it odd that they hadn't called me to set up a date and time for delivery. When I finally got connected with a customer representative she said my sofa wouldn't be available until September 17. I was absolutely livid at this point. That's 3 months of wait time. I immediately contacted the manager and explained what was going on. He said there was a chance of having my sofa expedited and that he would call me back in 48 hours with an answer. Did not receive a call back. I had to call him back 4 days later. Once again he did not have an answer and was told that as soon he would get a reply that he would contact me. It's now 2 weeks later and nothing. Why are you leading your customers on? I understand that there's a delay because of covid. However, why tell you customers one thing and not follow through? And if things change then communicate that with your customer. Where's the professionalism? Would not recommend this company to anyone.
Kevin Cronin (Kevin Cronin TN)
Sep 02, 2020
Great selection, wish the pricing was better.
Dustin Stacey
Sep 01, 2020
Paul Allen was our salesman and he was honestly a blessing. The IT department made a mistake on the online pricing and it was significantly lower th as n the actual price and the store stood behind the mistake and honored the price so all around very nice people
Yelena Y
Aug 31, 2020
Came into Ashley HomeStore to find a couch for my new house and I got exactly what i wanted at a great price . The service is very professional and helpful, answered all my questions.I was very happy with my experience ☺
LaTamara Garrett
Aug 30, 2020
I’ve been looking for a sectional for years vet a month. I found the perfect one at Ashley. My sales person Isabelle was patient and knowledgeable.
Sarah Stockton
Aug 30, 2020
Reggie was so helpful and patient. He answered all our questions and helped us find the bed we wanted. He helped match us with a mattress as well. We were very pleased with our experience.
Steve Crosswhite
Aug 29, 2020
Very friendly, and knowledgeable customer service. The only reason I'm giving 4 stars is the 2 month wait until our furniture arrives.
nikki davis
Aug 26, 2020
Our salesman was helpful, but not pushy. He was very friendly and helped us find the perfect dining room set, plus got us a great deal! I'd recommend them to anyone. We had a great experience!
Teryn Brielle
Aug 25, 2020
Great customer service and excellent items available! And fully stocked with items that are different and better than other locations ! I furnished my living room with plenty of things from this location !
robert shaffern
Aug 20, 2020
Found a nice bedroom set at Ashley. Our salesman Robert was very nice and explained all our options for purchasing it. Great shopping experience in Murfreesboro.
Heather Robinson
Aug 18, 2020
As soon as I walked in the door of Ashley furniture I was helped and they assisted me with all my needs. I recommend Ashley for all your furniture and decorative needs. It was a really amazing experience.
Cember B
Aug 17, 2020
Had a great experience in the Ashley location. Service was quick and employee was very attentive to my needs.
Weston Keith
Aug 17, 2020
Our experience was great! Heather helped guide my wife and me through all our desired styles and even the purchasing process. Heather was very energetic and welcoming to us and even allowed space when my wife and I needed to discuss our decision alone. We will definitely be shopping for our furniture at Ashley Home store in the future!
Robert Funk
Aug 16, 2020
They where very helpful. Have to wait 8 to 10 weeks for order. Clovis 19 has delayed it being made not happy with this but not there faltered.
S S
Aug 14, 2020
You cant shop in the store because the sales people shadow you to the point of being uncomfortable. The sales girl just kept talking to my 5 year old, which she had no right to do and distracted me to the point I left. If I'm going to buy furniture I need to be able to look at it and think without an unending obnoxious sales pitch. The time prior I had the same experience. I went to look a dining set and the sales lady wouldnt give me a second alone. Both times I asked to be left alone and was ignored. I was also asked for a phone number as I was leaving the store. Seriously? Get a new sales tactic Ashley Furniture. I wont be coming to this store again.
Joel Jimenez
Aug 13, 2020
Super friendly and not pushy! Ellen did an amazing job in helping me find a new bed and mattress and explained everything well
Laurie Butler
Aug 12, 2020
Took a very long time to process our financing and took an hour before we got rescued with some help. I don’t blame the new guy, blame the store for not checking on him. I also think if your customers are sitting there for over an hour and buying from you bottled water is a great thing to offer, it’s cheap, COVID friendly and says a lot about customer service.After finally getting a date for my bed, we had both a missing part and a broken part and have been sleeping on the floor for almost 3 months. So still….after having my appt changed three times I still have NO BED!!!! And not part for who knows how long….WILL NEVER SHOP AT ASHLEY EVERY AGAIN!
Buster Johnson
Aug 08, 2020
Great quality furniture, great customer service. Vette was a great help, made spending money enjoyable!
Molly Phillips
Aug 05, 2020
I had a great experience with purchasing my new living room furniture! The sales person was very nice, polite and helpful. The store was beautifully staged and very clean! Definitely recommend Ashley HomeStore and will be purchasing more from them in the future!
Drone Family
Aug 03, 2020
This has been the worst experience I have ever had with a furniture store. We ordered a bedroom set, entertainment center, couch and love seat. Every time we get near the delivery date we receive a text that its being delayed another 2-3 weeks. We have been waiting over 3 months for our furniture. The entertainment system was finally delivered but it was missing pieces so it couldn't be put together. We have called customer service and have been disconnected several times after waiting 30 minutes. We bought a new home and have no bed to sleep on or furniture to sit on. This has seriously been one of the worst experiences I've ever had.
Gigi Lemerand
Aug 02, 2020
Great service, no pressure and very informative sales staff. :)
Jennifer Williams
Aug 02, 2020
David was very helpful with helping us choose the furniture that was right for us!
Angie Miller
Jul 31, 2020
Staff was very helpful and they had a large selection of furniture to choose from
Lauren Taylor
Jul 31, 2020
Great experience! We knew what we were looking for when we showed up but the staff was still very helpful. We ended up purchasing a bed and temperpedic mattress from Ashley’s. We couldn’t beat the price or the customer service!
Pamela Lopez
Jul 30, 2020
Good place to find hour furniture and good price good assisting
Shea Payne
Jul 29, 2020
Christian did an amazing job helping us to find the perfect mattress! He was knowledgeable and professional. You are considering purchasing a new mattress, I would highly recommend him.
Ronnie Cornwell
Jul 27, 2020
Heather at the store in Murfreesboro was great today. She answered all our questions and took the time to let us make up our minds. The experience was a five stars type of day.
Vanessa Douglas
Jul 26, 2020
My experience with the Ashley personnel has always been good. They are very polite and helpful with any questions I might have.
Latoya Starks
Jul 25, 2020
I had the pleasure of having Oreo as my salesperson . She was nice, friendly and very patient with me . I was very indecisive about what i wanted to purchase and Oreo did not rush me while i made my decision .
Keri McKamey
Jul 25, 2020
Heather was great and so patient! Thank you!!
Charlie Miller
Jul 25, 2020
Stephen showed us what we wanted to see then let us look. Got what we wanted!
Iris Currie
Jul 23, 2020
WE WERE GREETED @ THE DOOR BY PATRICK OUR SALESMAN, HE IMMEDIATELY ASKED WHAT WERE WE INTERESTED IN LOOKING AT AND PROCEEDED TO SHOW US EVERYTHING WITH TOTAL PROFESSIONALISM AND HUMOR MAKING OUR SHOPPING EXPERIENCE ENJOYABLE.
Linz Chadwick
Jul 22, 2020
I can not get a hold of anyone to get my furniture fixed. I’ve called and called, left messages, emailed..everything.. I’m starting to believe I’m being dodged so my furniture will not get fixed.
Mona Kanakrieh
Jul 21, 2020
Robert Sparks was very helpful while we took our time finding furniture for our living room and dining room. He was very patient with our family and we appreciate his kindness and tolerance with us!!! Oreo was very helpful as well and we loved our experience with her. We ended up getting what we needed we appreciate what the store offered us. Thank you can’t wait to come back again!!
Katlin Vega
Jul 21, 2020
We came in for a new mattress and had a great experience. The salespeople were knowledgeable and helpful. Would definitely recommend.
Mandy Roman
Jul 19, 2020
The staff is always friendly and knowledgeable. We always find great quality furniture, up to date style, and unbeatable protection plans. Thanks Ashley!
Brad Sparks
Jul 18, 2020
Olivia gave us a great customer service experience.
Jarrett Snyder
Jul 18, 2020
Overall happy with purchase of a couch off the show room floor. Staff made sure we were happy with condition of the couch and was there every step of the way. Only thing, a moving team would have been welcomed.
v-PROMETHAZINE-v
Jul 18, 2020
Robby was such a big help. Definitely recommend him!
Teesa T
Jul 18, 2020
Heather at Ashley Furniture was awesome! Great prices, great financing, and it was sooo easy.
ambre hanco*ck
Jul 15, 2020
Just want to start out with I had a great experience today at the Murfreesboro location! I had been looking online a little bit for a solution to making a nice place for my kids to start homeschooling without having school work and computer things all over the kitchen table. I had found a counter high table online but was unsure if it would work. We happened to have extra time while in town so we stopped by and was greeted by Olivia who was awsome! I told her my thoughts and she showed us around to all our options and was great at answering any questions I had. Olivia made this whole buying experience easy and was never pushy trying to make a sale. The whole store was beautiful I can't wait to come back and make future purchases! Now we have a great side table that will be perfect for facing homeschooling for the first time and double as extra seating when guest come! Thank you!
George Gaskill
Jul 15, 2020
Good place to look for ideas and then order online at a cheaper price. Quality Furniture is a better place for price, service and selection.
Robert Vasquez
Jul 10, 2020
Poor at keeping their word on delivery day and don't answer their phone Murfreesboro store.
Emily Holen
Jul 09, 2020
Worst experience with delivery. Was told last week my bed would be in they came and delivered it and the headboard was wrong. Was told i get a call never did had to call them waited on hold to talk to someone for 40 minutes. Then was told i have to wait 2 more weeks then i argued and they said deliver on 5 days and they show up to tell me its not on the truck! And that someone will call me 😡.
kirolos hanna
Jul 08, 2020
Stoooop don't go there , terrible customer service,we have received a damaged order , refused to exhacnge or replace the order
KIROLOS HANNA
Jul 08, 2020
They deserve zero star , received a damaged order , wrong color , store manager name Jenna refused to help us , keep telling us to call customer service, we called customer after days trying to get hold of someone , they told us they can't help and we need to go back to the store , they won't help you return or even exchange a damaged order , they were very rude to us , save your money and DO NOT SHOP at this store
James Miller
Jul 07, 2020
Olivia was very helpful in helping us make a decision on the style and type of furniture we would like for our home. She explained the differences and similarities between the the 2 styles we had narrowed down to. Oliva shared the lead time of the products and the location of the manufacturing facilities. The experience was exceptional with zero pressure on purchasing. Ashley's was the 1st place we looked and the last place. We looked at 6 different furniture dealers and still ended back with Olivia at Ashley's where the purchase was.made.
Jillian Harding
Jul 07, 2020
This store has a lot of options of styles and Oreo does an excellent job with customer service! She is able to help you find exactly what furniture pieces suit your particular needs aesthetically among all of the options! She is very knowledgeable about the options available and able to help answer any questions. She values your particular needs and is eager to accommodate you! I am very pleased with her customer service throughout the shopping and purchasing process!
Austin Wrobel
Jul 06, 2020
Great deals and a great location! Tons to choose from
Arturo Rodriguez
Jul 05, 2020
Oreo was very good help and really good costumers services
Brandon Alston
Jul 05, 2020
Oreo was the Best! Very sweet and down to earth ! Communicates very well. Definitely has others best interest in mind. She goes above and beyond for satisfaction! Thank you so much Ashley ! Especially you Oreo ! A true servant on the floor! Very sweet name by the way! Just like the cookie !
mesut keklik
Jul 05, 2020
Went to the store and had a great experience, oreo helped me out we found just what I've wanted! Thank you Oreo!
nesrin adar
Jul 05, 2020
I went there to purchase some furniture and i didnt know what to choose. Oreo helped me there i took her couple hours and she was so helpful and nice. She is easy to deal with and not a pushy person thats what i liked about her. She was definitely helper more than a sales person. I will definitely go back there and deal with her :)) just ask oreo and get help from her she has good taste :)
Henry H. Collins
Jul 05, 2020
Went to this store and was welcomed so warmly and Oreo assisted me provided all information I needed. Thank you Oreo for your help and for beeing such a professional.
Dan B
Jul 05, 2020
Oreo is the best she help me and my wife so much absolutely 5 star experience
ziya YILMAZ
Jul 05, 2020
Great place for furniture shopping. Oreo helped me to choose the comfiest bed ever . I had hard tome sleeping and now I sleep like a log :). Thank you Oreo 👍🏼 . You are the best .
Destin Thompson
Jul 04, 2020
great customer service seemed very happy and willing to help
Chan Williams
Jul 03, 2020
Ronny was helpful with our new kitchen table set and we also bought a couch and chair! The service was so good that my Daughter bought some furniture too!👍🏾👍🏾👍🏾
Gail Smith
Jul 02, 2020
Great customer service
afterx09
Jul 01, 2020
Staff was very helpful and guided me to purchasing the perfect couch for my home. The gentleman that helped me also showed me the best wall art in the store that fit my style.
Marsha Owen
Jul 01, 2020
This is an absolute nightmare!! I paid for my furniture in full and my it still has not arrived and been the arrival date changed twice. When I requested it to be canceled and a refund, the sales manager then tells me it will be 10 days before I see my refund!! I’m going back again tomorrow and the only way this review gets changed is if I receive my refund on the spot!! It took them two seconds to take my cash yet I have no furniture and supposed to wait 10 MORE days to even get my cash back!!! Unacceptable and I will never deal with them again.
G Vlogs 2
Jun 28, 2020
Pam and Ed helped us and they took the time to explain everything. Very happy
Reece Judy
Jun 27, 2020
I don’t normally leave bad reviews unless I am completely unsatisfied with my experience. As someone who works in costumer service I tend to be very patient in these situations, unfortunately my patience has run thin.I ordered a couch on May 1st of 2020 and scheduled my delivery for the following two weeks (May 19th). Due to the pandemic I found it reasonable as they had given me a disclaimer that my couch may be delayed. However, when I received a voicemail about my delivery approximately three days before the previously scheduled date. The voicemail left was only 10 seconds long and the operator spoke so quiet and so fast that I could not understand her and neither could my partner. After listening to it a couple times, I was able to make out that it was from Ashley HomeStore in regards to my delivery. I then called them back only to be left on hold for about 10 minutes just to be told that the lady who previously called me already spoke to me about my delivery and that is had been delayed to June 25th. I explained to her that she had not adequately explained this to me hence why I called. I thanked her anyway, although upset for such a long delay. I tried to remain patient and understanding until I received a text message from Ashley HomeStore last Monday (June 22nd) where I was asked to pick a delivery date of July 1st, 2nd, or 3rd. I found this absolutely unacceptable. It has already been almost two months since my initial order. We called the costumer service hotline the next day and asked for a refund after yet again being put on hold only to be met with “you’ll have to go in store in order to receive a refund.” We immediately went to the store and asked for it yet we were told that the manager who had the authority to do so wouldn’t be there until the 25th and they would give us a call about it AND they told us after looking up our delivery that nothing “would be leaving the warehouse until July 9th,” which wasn’t even a delivery option. The next day I received an email claiming that my delivery would be available June 28th. Finally, today (the 25th) we received no phone call from the manager that was promised to us.I am outraged by the lack of professional costumer service as I have also purchased and received all of my other furniture items in a timely matter during this same time period. I will not be purchasing from Ashley HomeStore again. I hope in the future this may be resolved so that others may have a better experience than I have had.UPDATE: if I could leave no stars, I would. We went back to the store when we were told the manager would be there just for them to tell us that since it was an online order, we would have to call their toll free number. The same number we called from the beginning. The same number that told us that we would have to get a refund from the store itself. It also seems like Ashley furniture only responds to positive reviews on their site.
Kimberly Paramore
Jun 22, 2020
Changing my review.... originally gave 5 stars because I had a great in store experience. Since then my experience has been horrible. Still have not received my furniture. Even though I was told the latest delivery would be this week. I’m now being told it will be another month! We would not have purchased from here if we had known it was going to take over 3 months for delivery (and that is still not guaranteed!). We paid for all our furniture in full....Over $3,000. We should be able to trust a delivery date that was told to us for that price. If our purchase is not delivered by this next date that was given to us, we will be looking to cancel and get a full refund. This is unacceptable. And when speaking with the manager at the store, she has been nothing but rude. We definitely will not be purchasing here again.
Courtney Lancaster
Jun 22, 2020
Love the selection here, the application process took less than 5 min
David Wells
Jun 21, 2020
Furniture arrived ahead of time scheduled that day. One piece of furniture was broken. Two other pieces had paint and surface scratches. Corners not square. Automated system cannot get through on the phone.
Billy Farmer II
Jun 21, 2020
Ms. Vette was extremely helpful! I went in just browsing and Ms. Vette continuously came around to assist - but not in annoying way. Every time she would come and check on me, she gave me new information on deals and financing options. While I never had any intentions on doing so, she encouraged me to test out the TempurPedic mattress, which was eye-opening! She also told me about the sale happening that weekend since I wasn't ready to make a purchase that day. So, I came back and she assisted me in making a big purchase from the time I arrived to the time I left. I'm grateful for her authentic hospitality and genuine personality!
Anira Serinn
Jun 20, 2020
Even though the furniture can be a bit pricey, the quality is good, and the financing options are nice. Staff is very friendly
suzi hildreth
Jun 18, 2020
Ashley’s cancellation policy is horrible. I bought a bedroom suite but in less than 12 hours had to cancel the bed frame. The order hadn’t been sent out yet and the furniture had not left the warehouse but I was still charged a 10% fee for cancelling part of the order. I still purchased the dresser and chest. Ashley has different store policies based on where you purchase but that isn’t advertised. Their products are cheap and we had to have vanity replaced and the dresser and chest of drawers won’t stay closed. The drawers are misaligned. Calling into customer service is a nightmare and you are transferred numerous times.BEWARE!!
Tahisha Coffey
Jun 16, 2020
This has to be the worst company to order furniture from. Please go anywhere but here. I order furniture on 05/04/2020. I was told my furniture would be delivered withing 2 weeks only to get a phone call saying that my items would not come until 06/04. On 06/03 i get a phone call that not all my furniture is available and it would not be ready until 06/16. Well is 06/16 still no delivery. Calling or chatting with customer service is a joke they don't care they will just lie and give you a date to get you off the phone. They tell they can't pull your order if it was purchased in store v.s online. after to spent 30-45 on hold . Do not spend you money here. Rooms 2 Go had my furniture here within a week with no problems.
Pat Qasem
Jun 15, 2020
This was the worst experience I have ever had... I received damaged furniture and paid for it to be delivered and set up. The deliverers screwed on 4 legs and set my bookcase down and laid the shelves stacked in a corner ! The pull knob was broken off on my desk. I attempted to call and report it. No answer said it was closed, so I had to make a 70 mile long drive to go to the store to report it. The manager supposedly filed it and gave me a number to call on Monday ... I called and sat on hold 45 minutes, finally a lady answered and asked Why are you calling here? I explained this was what I was told! She put me on hold then finally came back and said my systems down and I will call you back in 10 or 15 minutes... Of course no return call !!! Between customer service and the management services I will never.. ever do business with this store.
Asap_Huddy
Jun 14, 2020
I walked around for an hour and not one person exchanged words with me or tryed to help me.
Thula Spears
Jun 13, 2020
Staff was courteous and even though we were just wanting to look at the sofas, salesman continued to stop and ask if we had any questions or needed assistance.
T Ellison
Jun 09, 2020
Steven C was patient, helpful, very courteous with us despite my sweet hubby being unsure of what he wanted to do 😊 We Love Ashley’s!
LeAnn Wenzel
Jun 06, 2020
Great, pleasant and quick service !!!🙂
Glendon Swann
Jun 02, 2020
We ordered a nice dining room set at Ashley's from Mr. Marvin Charles. He was a great sales consultant and we plan to buy 2 more rooms of furniture from him. After the delivery of our dining room set, we are still waiting for a Tech to call so they can come and check out the blemishes on the edge of the buffet server. On May 21st, we were told it would take 24 to 48 hrs before we heard from someone. It is now the beginning of a new month. I have tried to reach out to customer service but so far it has been unsuccessful. Please advise.
Elizabeth Jones
Jun 02, 2020
Great customer service!
Christian Van Donkelar
May 30, 2020
Went in to look at couches. Christian helped us pick out the right one for us and got us a great deal. Great customer service and great prices. You can’t beat it.
Scarls
May 28, 2020
My husband and I had gone into Ashley to decide on a bedroom set, we found one that we liked, but weren’t sure if it was the one we wanted. David was the one who assisted us, he made my husband and I feel uncomfortable, as if we weren’t seriously looking for furniture. We’re newly weds, we talk everything over and we want to have a piece that we love for more than a year. David made it feel like we couldn’t afford a full set when I said that I didn’t like certain pieces of a set. He didn’t try to show us other sets that might fit for us. He mostly stuck to the cheaper sets because one of the sets we liked was on the cheaper side. My husband and I are far from strapped for cash, we just like to have options and expensive does not necessarily mean better. I don’t know if we want to shop there again.
Arnecia Elliott
May 26, 2020
Went to the store on Memorial Day to purchase a new bedroom set. Christian was amazing and very helpful! Made sure I got exactly what I wanted and even got the nightstand I was skeptical about getting 😉 at a discounted price....His service was exceptional and I'll be definitely making another purchase in the future because I'm a die hard Ashley fan!!!
Justin Robbins
May 26, 2020
Great people, great prices, and a homey atmosphere. Edd was a delight!
Kimberlie Udell
May 26, 2020
Very friendly and knowledgeable. Heather was new but well trained. She was able to not only answer all my questions but she helped me find just the right couch/loveseat. She also helped me pick out the perfect end table to match. The whole process was easy and low pressure.
Brenda Jordan
May 26, 2020
Sales person knowledgeable about the recliner we purchased but was not pushy. Purchase was made on Memorial Day and we were able to take advantage of store sale. Very pleased with our first experiencé with Ashley Home Store. We saw 2 other pieces of furniture to put on our wish list.
Lisa Warren
May 25, 2020
The customer service was great. The price on the tag was not the price. I got a great discount on a couch. The delivery was free too. They have beautiful furniture. If you need furniture, go there first.
Kelsey Powers
May 24, 2020
Staff is always very friendly and attentive but not pushy. They honored price match for online pricing. Great quality furniture.2021 Updating to say my furniture has not held up. I paid close to $700 for a table that has had finish chipping since the day I bought it. Ashley sold me a $280 warranty that specifically says finish in the brochure. I called to make a claim and they say it is not covered since it is not an “accident.” I will not be going back to Ashley and will never be conned into buying the warranty again.
Megan Mahoney
May 23, 2020
Olivia was so great to work with. She gave us space to browse, but was there to check in and make sure we had all the information we needed. We found our daughter a bedroom suite and the most comfortable sectional ever for our new house!
Julia Randolph
May 22, 2020
They were very nice. Worked with us and answered all of our questions. Thank you so much.
Nicole Soto
May 21, 2020
Pam was great!
widny marie
May 20, 2020
10 ⭐️Very good
Howard Fitzcharles
May 20, 2020
Just bought a bed and nightstands. Staff was extremely helpful and pleasant to deal with, giving us our space when my wife and I needed a few minutes to discuss what we wanted but being within quick reach when we needed assistance. Very pleased with our trip there.
Doyle Butcher
May 19, 2020
First time to visit an Ashley Store. Showroom was well laid out. We were greeted immediately and taken to the area where the item we were interested in was located. After determining that it would fit our needs, salesman James Breeden completed the transaction in a timely and professional manner. While we were slightly disappointed that the item is on back order, we were very pleased with all aspects of the sale and look forward to an equally professional delivery and setup in our home. We would definitely recommend Ashley to others.
Tamika Conner
May 19, 2020
Great and fast service.
Merissa Leaver
May 17, 2020
My husband and I found a bedroom suite that we loved at Ashley. Another furniture store had the same bedroom suit just in another color that was cheaper, and they matched the price. They were really helpful and patient. We highly recommend them. It was a great experience.
Samantha Loper
May 17, 2020
Heather was great!
Walt Robinson
May 13, 2020
Steven C. and the rest of the team went above and beyond. He handled our indecisiveness with patience and was very thorough at explaining the specials and financing options. Couldn't ask for a better experience.
Crystal Adco*ck
May 12, 2020
Very disappointed. The sales experience was excellent but it definitely short lived. Delayed deliveries, damaged furniture, and more delays and broken promises. We are still dealing with a shady customer service department on getting replacements.
Nicholas Tarola
May 10, 2020
Ordered two Ashley bedroom sets from 1StopBedrooms in January. Finally received yesterday (May 9) after first receiving a damaged shipment then a partial shipment both of which were denied. Both are of very poor MDF construction. Customer service and delivery coordination horrible. Never again.
Rodney Ellison
May 09, 2020
Staff was very friendly and helpful. I have shopped here often and they never disappoint.
Darlene Butler
May 09, 2020
Great service. Good selection and very helpful staff.
Ashlee Gray
May 08, 2020
Marvin is the best. He was super helpful
Justin Hawkins
May 08, 2020
High remarks. The associate really worked with me and my fiancé to get the best deal. Always love working with Ashley Furniture and will continue to furnish our home in the future.
Brendan Allen
May 04, 2020
I was greeted and taken care of immediately by a sales associate which was nice. I was also given a price match on a boxspring that I found in another store. Overall experience was positive.
sonnie sawyer
May 03, 2020
Our sales person Vette was great. She help when we needed it and left us alone to shop when we wanted to be. Thank you Vette!!
Vanessa Voigt
May 01, 2020
I had no idea what type of recliner I wanted. The sales rep Vette was really helpful and awesome! I have always bought from Ashley's and never has been an issue. Great gang there, even during this hard time.
Mr Wiggins
Apr 29, 2020
Worst experience ever. Shop local heck shop anywhere else.
Bridget Smith
Apr 01, 2020
Had a great experience at this Ashley Homestore. Vette took very good care of us!
kory godwin
Mar 29, 2020
Was greeted by a very friendly staff that walked me through my entire purchase with no pressure. Will definitely return.
Jeremy Brown
Mar 19, 2020
Worst service ever been 5months still dont have all my furniture!!!! No one seems to care or even try help ... NEVER AGAIN
Kim Hemstreet
Mar 19, 2020
I bought a sectional sofa from Ashley’s. I walked into the store, a saleswoman named Heather walked up and asked what I was looking for. I explained the color, fabric type and width of the sectional that I was looking for. She said “ it’s right here “ I turned around and it definitely was! The moment I saw the sofa I knew it was the one that I had been looking for. I had been to numerous other stores in Nashville and just wasn’t having any luck. Thank God for Ashley’s and for Heathers knowledge. Was in and out, sofa bought within 35 minutes. Great place with beautiful furniture
Chelsey Dennis
Mar 19, 2020
Vette was amazingly helpful and kind! Great experience that made the decision process much less stressful.
beatriz fierros
Mar 17, 2020
The worst purchase of my life, four months ago my husband and I bought a bedroom and it is not possible that they still do not give us the nightstand, it is rudiculous, they are rubbish. think twice before going to buy there.
Phyllis Coleman
Mar 17, 2020
After searching all the furniture stores in Murfreesboro, TN, we found the perfect kitchen island for our home. The price was great and the salesman was extremely helpful. I would recommend this store to anyone looking for furniture.
Ronnie McKay
Mar 15, 2020
Prices are high, but will price match the competition. Salespeople are friendly and not pushy.
Anthony Smith
Mar 15, 2020
Great experience, knowledgeable sales professionals to help. Marvin was right there to help and explain furniture options. Bought a very nice bedroom suit at a great price. Thanks guys
andrea marshall
Mar 15, 2020
Our salesperson, Vette, was very sweet, knowledgeable and patient. If she didn’t know the answer she got it! I highly recommend Ashley furniture for high quality, lasting, and stylish pieces!!
Bucky Watts
Mar 14, 2020
My wife and I came in looking/ price checking various types of furniture from dinning room sets, living room and bedroom. We were met by Rashad at the Murfreesboro Tennessee location and he greeted us and explained about the current promotional event at the store. We spent over 3 hours at the store and Rashad was always knowledgeable and made us feel like the scene in Pretty Woman when the man takes her back after the bad shopping experience and treats her like a queen. With the great deals and amazing selection, my wife and I left extremely confident and pleased with purchases.
Darlene Bellows-Trevathan
Mar 14, 2020
Great furniture, great customer service
Adam Fletcher
Mar 14, 2020
Pam was helpful and insightful and we found just what we were looking for for our new living room, bedroom, and some accents throughout the new home.
yacoob alomari
Mar 12, 2020
The staff, from the sales rep to the manager were very friendly and attentive. They deff made my shopping experience easier.
Queen Emma - Dream Builder
Mar 10, 2020
We purchased furniture. Quick, easy process with all questions answers thoroughly. The delivery date is soon and convenient. Unless there’s a major issue that arises with delivery, I’m pleased with my experience
Missy Baltz
Mar 09, 2020
Our salesperson Olivia was very helpful and polite, not pushy like some can be. She introduced herself when we came in and let us look around and checked on us when we had questions. We bought a sofa and loveseat. Very pleased with our experience, our furniture is to be delivered next week, hopefully we will be just as pleased with it.
JohnRollTideParker
Mar 07, 2020
Great experience today.
Vilayvanh Saysoukha
Mar 05, 2020
I have never gone out of my way to post a bad review, but I will be posting on every avenue I can. It’s very frustrating when you are trying to talk to someone at the store, or even at the corporate level, to remedy an issue with damaged furniture when it was delivered or furniture that doesn’t fit in the home. The store claimed they cannot take care of that issue directly and gave us a number to call. We have called the numbers they gave us 3-4 times in two days and that 1-800 number they keep giving us says that they do not take care of any of those issues. So who takes care of these issues? Apparently no one. We have spent thousands of dollars and planned on spending more money, but never again. I highly discourage any business with them, regardless of which store location. I will continue to give them a bad rating and tell all of my family, friends and colleagues about this horrible experience that I have NEVER experienced before. I will do this indefinitely. They need to update their horrendous policies. I don’t recommend them for this reason.
Leon Lubash
Mar 05, 2020
Olivia was absolutely great helping us with picking out a dresser for our spare bedroom. No pressure or pushing. She was a dream to work with and very helpful. Thanks
cilla wsterson
Mar 02, 2020
Dave was so nice and very helpful. Didnt feel pressured into buying a certain couch like other store do. Great first time experience. 😊
Alesia Slayden
Feb 29, 2020
Great place to shop have very up to date furniture and lot of styles to choose from I found exactly what I was looking for and the salesman were wonderful made everything easy.
Tracy Hill
Feb 29, 2020
Olivia was a great help in my decision.
Itzel Arevalo
Feb 26, 2020
Heather was super lovely! great customer service and she answered all my questions and was really helpful. Will definitely come to get more furniture!
Karina Daniel
Feb 26, 2020
Very pleasant, they were not pushy at all when we were looking, the sales representative helped us and was very amicable and helped us with the price to match the best price possible. Very pleasant experience overall. And trust me we visited every store around us.
Jerome Morrow II
Feb 22, 2020
We recently bought a complete bedroom set from this location. It has been 2 1/2 weeks and 4 attempted deliveries. They brought the wrong dresser, then they sent the wrong mirror, then the wrong hardware to install the mirror, then they sent the wrong post for the mirror. So after the delivery today got cancelled, and no 1 called to let us know. Half a Saturday in the trash, I go to the store where the bedroom set was bought to get the correct post to install the mirror on the damaged dresser myself. The store is not the place you go for help, like any were else. You buy it here but once we have your money, any problem you have is somebody else's department, they don't care. I will never buy a single item for Ashley Home store again in life. I am now looking to return the entire bedroom set due to lack of customer satisfaction and the care for problem solver.Thank you Ashley home store.
Regina Adco*ck
Feb 18, 2020
They were very helpful and attentive to my shopping needs. They have such a big selection of furniture with affordable prices. I would highly recommend this store to others.
Dani Day
Feb 14, 2020
My husband and I worked with Larry Lord and he was great! Very helpful and knowledgeable. We told him we were thinking over a couple of pieces and would be back and he ended up calling the next day to tell us that the sofa we had been considering was now $200 less than when we had looked at it. Needless to say we came right over. We had an excellent experience and would definitely shop at Ashley again.
ronnie beadle
Feb 14, 2020
Had a great experience at Ashley Furniture in Murfreesboro. My salesperson Heather was very easy to work with. Found my wife and I just what we wanted and didn’t try to up sale us. I really appreciate that. Will go back again.
Peyton Hall
Feb 10, 2020
I went into Ashley Home Store on January 12, 2020 in search of a new recliner. My wife and I was approached immediately by a friendly associate, I told her we was going to look around and I would find her if needed. I found a recliner I like and found the salesperson. She became quite pushy, she told me it wouldn’t be available for pickup for roughly two weeks. At two weeks I didn’t know how interested I was (I know anything would likely have a wait), She saw my hesitation then told me I could pick it up January 15 so I agreed. I payed them up front and then was told I could pick it January 14. Great, I thought! I took off a few hours the morning of 14th to drive to Nashville to pick up my chair. I got to the distribution center, went inside, and was told to get in line. I have one person in front of me and some guys at the dock loading up. I waited in line for 1 1/2 hours! Finally backed up to the dock only to be told it wasn’t there! I wasn’t happy but understood that things happen. I called the store on the way back to Murfreesboro and asked for the manager. The manager wasn’t in yet and I explained the situation to the operator who wasn’t any help. She told me the manager would be in at a certain time and I could call back. I did, the manager was very friendly and offered free delivery on 22nd. I confirmed delivery a few days later. I received a phone call on the 21st saying it wouldn’t be available for delivery until the 31st. I was cordial with the operator in my disappointment, she was very rude and basically told me tough s***, It wasn’t her problem. Much to my surprise it was delivered on January 31st. Delivery guy gave me his phone to confirm everything was as expected to the operator, once again this operator was very rude (obviously not the same one from the 21st). Delivery guys left and I went back to work. That night as I watched the tv, I adjusted and noticed the arm was broke. Go figure. Tuesday I talked to customer service, she told me to forward pictures to a designated email for problems such as mine. I told her that pictures wouldn’t show the issue, she apparently was having a bad day or hated her job, because she was not friendly. I waited on a reply for nearly a week, it never came. I called customer service once more, this lady was very friendly and set up a “craftsman” to give me a call to schedule an appointment. Here I am roughly a week later waiting on that call. Ashley desperately needs better customer service representatives. Out of the three sales people I’ve worked with in the past, the lady most recently was the worst. She was impatient and PUSHY. I appreciate the manager and the one out of many Customer service representatives for being helpful and friendly. Ashley will be my last option from now on.
Tylon Chapman
Feb 09, 2020
Had been looking for a new bedroom suit and had always been told that Ashley’s was too high and that “Rooms To Go” would be my best option. But after “RTG” screwed me on what I wanted, I was headed home and thought I’d just run into Ashley’s, just so I could say I looked. But Ms. Pam walked right up to me and pointed out all kinds of options as if she knew exactly what I was looking for. She listened to what I wanted and searched the entire store for/with me.... trying to find everything I was looking for.— (And might I mention that they closed at 9 and I walked in at 8:30; and didn’t leave until 10). She literally went above and beyond for me and my needs. Ms. Pam did not lose interest in my feelings or my thoughts towards certain pieces of furniture. She kept throwing out ideas and kept listening to my every response. Needless to say, I left there with an entire bed suit, mattress/box spring, and a chair. Thank you Ashley HomeStore of Murfreesboro TN for making my first furniture shopping experience the best!!!!!!
Ali Alzubaidi
Feb 08, 2020
8th update,finally after 3 months i get everything. My experience was so bad with Ashley. They don’t care about the customer, they have 2 answers “ we are very sorry” and “this is what you signed on”.Definitely i will never deal with Ashley7th update:They cancelled the delivery of the footboard againSixth update:After more than 2 months of waiting, someone came to repair the damaged footboard, he said it can not be fixed and someone from Ashley will call you back in 10 working days to decide what they will do next. Anther 2 weeks of waiting.Fifth Update:Someone from the Escalation team called me (after almost 2 months) and instead of helping she said they will not replace the damaged footboard (as the store manager promised last month) but they will repair it!Forth Update:Today (after more than a month) they delivered the dresser but the installation materials missing and they can not install the mirror.Third Update:They rescheduled the delivery of the dresser for the 3rd time. Footboard came damaged and they scheduled someone to come repair it in February, i called the store manager and he promised to replace it but nothing happened yet. WORST SERVICE EVER.Second Update:They re-scheduled the delivery for the second time. So disappointing :(
Kathryn Proudman
Feb 07, 2020
Vette was wonderful when I asked to be left alone to shop she did just that ... when I had questions she was there and was able to meet my price needs on the sectional I really wanted she didn’t try to sell me something else but worked with me instead.
zack boyce
Feb 07, 2020
In and out very fast. The associate helped me and even price matched without any pushback. Good experience overall.
Ellen Fitzpatrick
Feb 03, 2020
Ok furniture, didnt have a wide selection of lift recliners
Richard Graham
Jan 29, 2020
We bought a 3-piece sectional sofa on November 29th. On December 27th, they delivered two sections and said the third section "got left off the truck". We called the number on the paperwork, and they said "yes, it looks like it got left off the truck". We understood it was in LaVergne, and assumed someone would deliver it quickly with an apology. Instead, they said to wait 24 hours and call the number again. We called after 24 hours and were told the order would have to be closed in order to reopen it. They said we would be contacted within 24 to 48 hours. After two days, we received an email saying the third section would be delivered on Feb 4th. This seemed unacceptable so we began calling trying to find someone who could help. We have spoken to a customer service rep on the phone, I visited the store and the manager wouldn't see me, we have talked to the store manager and personnel multiple times...all to no avail. They simply say "there's nothing we can do about it". No one has attempted to help us. And it's interesting they don't provide a means of contacting the corporate office. The website and all phone numbers take you back to the local store personnel, who obviously do not care. I don't know how they stay in business with such poor customer service and worse yet, a we-don't-care attitude. Buyer beware! I strongly recommend you not do business with them! ADDED Jan 28th: They posted the Response below apparently just to make people think they care. I emailed the information requested, they replied and said it would be sent to the escalation team, and we've heard NOTHING from them. Their actions scream "we don't care".
Tou Yang
Jan 25, 2020
Great service and selection. They helped us right away and got in and out of the store. I highly recommend this place.
fabian gonzalez
Jan 24, 2020
The service is ok bud the delivery is not good I been wearing for my product and they reschedule every time this is my third time reschedule I'm just not happy with it
Alexander
Jan 22, 2020
Quick and easy. Knowledgeable employee who was able to find us the sofa we were looking for at a reasonable price.Edit: had to change my review after the delivery service experience. I took off work and sat at home during the entire window waiting. They never called and never showed. Called the store and they claim they came and even took a pic of our door saying they waited 30 min. Impossible. We have been sitting here in lawn chairs waiting this entire time. They are wanting to charge us a fee to cancel so I guess we are waiting again. Rude lady answered the phone when I called about it. Won't be back.Edit 2: They wouldn't deliver before the holiday (Thanksgiving), so we had to pay $100 to have their third party person deliver. To this date, we still haven't received a refund of their initial delivery charge. Anyways, the item arrived damaged (of course). We called the next day to set up a repair and they said they scheduled it. We waited a week and heard nothing back so called again. The individual stated the original person never put in the order...she put in the repair and had the part shipped to us. Another week goes by and we get the part and call to set up an appointment to have this fixed. They state they'll have someone call us back to set up a time (so many steps!). We miss the call and try to call back for multiple days, leaving voicemails. Finally, after about a week, someone calls back and we set up the appointment. Their next availability? A month out (mid-January). So all in all, an order placed mid-November is not going to be fixed until mid-January. I am still in shock at how bad the quality and service of this business is. They're nice and helpful before the sale, but horrible once you swipe your card. Buyer beware.Edit 3: Today is January 21, 2020 (original purchase date is November 12, 2019) and FINALLY everything is complete. On the 16th, the repairman came and fixed our couch, though they left all the broken items (a huge chunk of metal we can barely lift). We live in an apartment complex and don't own a truck. Why wouldn't you take your defective parts back with you?! Today, the 21st, I FINALLY received my refund for the shipping charges. This was after I called one week ago to ask about my refund (again) and they said "oops, seems it was overlooked and is just sitting on your account. We'll get that processing now". I've asked multiple times for that refund and each time "it was sent to be processed". This store is totally incompetent and unprofessional. Remember, the order took place mid-November...It took over 2 months to refund me and fix the couch. That is insane. Well, Ashley Furniture, you won't be seeing me again at your store.
Shawn Nelson
Jan 19, 2020
Staff was quick to help and not pushy to sell you what you didn't want or couldn't afford. Will be going back.
Michelle Cataldo
Jan 19, 2020
Great service from the whole staff as we shopped today. Dave A was our salesman and he was knowledgeable and patient and helpful. We purchased new furniture for our new home. Great experience.
Yllanira Paulino
Jan 19, 2020
Jack Ciha the seles Professional was wonderful polite and patient, I have my for children with me and he never rush me, I have to stop shopping to take care my children and he was very sweet with them. I had Wonderful experience, I will visit the store again.
April Pulido
Jan 18, 2020
STAY AWAY! This is the worst furniture store ever! They said our sofa would be ready for pick up within 2 weeks, it's been over a month and nothing is here! STAY AWAY!!!
Dave B
Jan 12, 2020
Great selection and helpful staff!
LM Johnson
Jan 12, 2020
My husband and I had a great experience at Ashley HomeStore. Our sales person ,Jack, was amazing! He was very patient, helpful and not pushy. He was knowledgeable about the products we were purchasing and had a very friendly personality. He gave us the space we needed to keep looking around the store just to be sure what we originally picked out was "the one". I came back the next day to finalize the sale and set up delivery date. That also was quick and easy. Even though the place was busy I didn't feel rushed.
Maria Fernandes
Jan 12, 2020
Very professional staff. Very helpful in showing us sofas that would fit in the new space!! Thank you so much :)
Whitney C
Jan 12, 2020
My dad ordered all of his new furniture from this store. Since then it has been a nightmare. They were late delivering his bed by 2 weeks. Then, his sofa was delivered not assembled properly. He has called and called, even stopped by the store multiple times to get someone to help him. They said they would send someone out to evaluate the sofa and never showed. They won’t call or email him back. This is the worst customer service experience I have ever seen and Ashley should be ashamed.
Wayne O’Neal
Jan 11, 2020
Marvin C best salesman go in and ask for him he can get the job done
Deborah Mcallister
Jan 11, 2020
Didn't hound us let us walk around at out leisure, very helpful with pricing and patience as we tried to make up our minds.
Mya Milsap
Jan 10, 2020
Great! Very happy!
Brooke Curtis
Jan 09, 2020
****Walking into a used car dealership***
Yuwen Qian
Jan 09, 2020
I was told that there will be someone to load the furnitures to my car, I can just park in the back. However, when I got there, they told me the furnitures are still in the store, so I had to move them all by myself to my truck. No one helped. Very disappointing experience.
Dollye Layhew
Jan 08, 2020
My husband and I were simply looking for chairs to go with a kitchen table we had already. But instead I spotted a dining table and chairs that I simply fell in love with. Our salesman, Dan, walked the entire store with us as we browsed. He was the most patient salesperson we've ever worked with. I am a very particular person and when I see what I want, nothing else will do. The table was really big, almost too big for the space in our kitchen. But I wanted it and nothing else. As I let the reality of the fact that it was too big sink in, I found myself just wanting to leave because that table was IT and I couldn't make it work. At that point Dan moved the chairs around which offered and alternative and we decided that would work and the table would fit perfectly! SOLD! Then we glanced around and discovered that style carried living room pieces and bedroom pieces as well. Dan, with his never ending patience, sat quietly as I / we picked out pieces and changed our minds several times. We finally decided on what pieces to purchase. Then came the financial negotiations. I'm very happy to say that Ben and Dan worked with us (for several hours) until we were able to walk out with every single piece we wanted at a very reasonable price. We are very happy with our experience and cannot wait until our beautiful new furniture is delivered. Overall, the experience was so great because of Dan! He is simply the best - patient, kind and very helpful. Thank you Dan for all you did for us, I know we were a handful!! Ben - you helped to make it possible for us to get what we wanted and we are so thankful! :-) Ashley Furniture of Murfreesboro will be our furniture store from now on as long as Dan and Ben are there!!!
Michael Carter
Jan 08, 2020
Purchased a new bed set in November. The experience has been the worst I have ever had.The first call was to tell us the rails for the bed were on backorder, so we said they could go ahead and deliver the headboard and footboard so that we at least could use the headboard with our new mattress and adjustable base. They delivered the wrong rails about two weeks later, and updated us with a new, middle of January delivery date. I called customer service to express my dissatisfaction, which was handled appropriately on their end. The lady informed me that a supervisor would be calling me back to work with us.... I got a text from customer service that our delivery would be on January 8th. They delivered the wrong rails AGAIN, and the delivery men (both outstanding considering the issues) have told me that customer service will be calling me back.I don't know if anyone else has had this experience or not, but it is completely unacceptable.
travia thomas
Jan 03, 2020
I love the customer service. I came in and found exactly what I needed and the process was fast and easy. I will definitely be back!
iris watson
Jan 02, 2020
My first time in an Ashley Home Store and I couldn’t be more pleased with the service associates, especially Vette Hooks. She is exactly the kind of rep Ashley Home Stores or any store needs on the floor with the customers. I would give her more stars if I could and the delivery guys were great as well. Very friendly, professional and on time. And my new bed is incredible. I’m finally able to sleep comfortably, thank you sooooooo much!!!
Megan Kinsler
Jan 02, 2020
Dave was extremely nice and knowledgeable. The only hiccup was the server went down. We are pleased with the furniture we bought. They made it easy.
Wanda Thompson
Jan 01, 2020
I understand commision sales ...yikes a liitle too aggresive for me.
Nicholas Jesus is good
Dec 31, 2019
Not bad , store is dated
Christina Young
Dec 31, 2019
Nice furniture. The man that served us seemed nice but there were many things he did that made me see how he was trying to take complete advantage of my friend that is a single mother and has a slight language barrier. I had to pause him in many occasions as he was trying to get her to max out both credit accounts available to her, he did not inform her of certain prices she would have to pay such as insurance (he said she had to buy it cause of credit), and he lied about many things. I had to remind him that we don’t play that. I would never go back here again. If you do be stern and do not believe everything you hear the sales person say. I’ve never ever had that type of experience at ANY furniture store.
Maria Reyes
Dec 30, 2019
MJ Villalobos was fantastic, and helped us searching the perfect bedroom suit.
B.K. S
Dec 30, 2019
Great service and prices...Olivia was excellent!!
Daniel Crutcher
Dec 28, 2019
Everyone there was very helpful and made sure we were happy. Awesome place!
Picklesimer Family
Dec 28, 2019
Our in store experience was great. BUT, there delivery services is absolutely horrible. We we suppose to get our furniture in 2 deliveries. The 1st one was suppose to come between 11am and 2 pm, they showed up at 9am and we were not home and they said they wouldn't wait. They told us we were wrong when we had a voicemail stating otherwise. They ended up coming back after several calls and speaking with management. Our other delivery was suppose to be on Christmas eve and when that day rolled around we heard nothing. We called and they informed us they it was delayed and we wouldn't get till january 7th. That didn't work. We have taken off several days for company to never notify us that they were not coming or that they changed the times. On Christmas eve they said they couldn't reschedule then and to call back after Christmas and now we are notified that we will not get the rest of our furniture till January 25th. They tell you when you order 2 to 3 weeks! Not true. It will be a month and a half. They have horrible communication and they customer service representatives are the rudest I have dealt with. They sound miserable to be answering the phones. Ashley furniture needs to correct this. This might be our only order with them.
Darling Kristina
Dec 28, 2019
I literally checked online and saw that they closed at 9pm however I called at 7:18pm and said they were closed 🤔 how?
Robert Eichenseer
Dec 24, 2019
I ordered the furniture on 11/7.Had to push to get the mattress and bed frame on 12/10.As of 12/21 received some of the Furniture.If I could, I'd give them a Grade of U-2 meaning lower than a "F".Failed on everything and is still Failing.The "Sales Order" was done the the day of the purchase.They did not put the order in until 11/29 after I called which was difficult to get a hold of them. At that time the person was telling me what I ordered and it was WRONG and the person would not listen.Delivered SOME Furniture dinged and spots not even stained on 12/21.No call backs even though the said they would, No call back when you leave a message, Absolutly No Customer Service, No one cares after the sale.Could have ordered from JC Penney - I should have.
Shannian Howard
Dec 21, 2019
I am only giving Ashley Home Store in Murfreesboro a 2 star for the salesperson Marvin. He did a great job and was easy to work with. My HUGE issue with this store is the delivery and communication. I just purchased my new home in November and I was told my furniture and my sons bed would be delivered on December 18th and another piece on the 26th. Well the 18th came and the delivery guy shows up only with my sons bed which was also missing some parts and tells me my sofa is on back order until January 9th.Well I’m furious because I have planned to have Christmas at my home and my guest have no where to sit. So I call the customer service line and the lady tells me that it’s actually on back order until January 15th! I ordered the furniture in November so I have to wait 2 months to get it!!!!! My thing is why not call me and say your items are on back order? Instead the delivery guy had to tell me??? I told customer service to just cancel my order for the couch and love seat there was no way I waiting that long for furniture. I was planning to actually go back to Ashley today to purchase my dining set and more before all of this happened. Well I went to another furniture store and all of my items are being delivered Tomorrow just in time for Christmas. I’m not sure if the store or the warehouse is to Blame but this is bad business and it’s sad that the furniture store I went to already knew what happened when I said I had ordered furniture from Ashley before I could even tell them what happened.
Joanna Sarver
Dec 20, 2019
I WILL NOT EVEN WANT TO GIVE YOU 1 STAR BECAUSE YOU DO NOT DESERVE EVEN 1. WHEN YOU TREAT YOUR CUSTOMERS WITHOUT RESPECT YOU DO NOT DESERVE TO LOOK GOOD AT ALL ON LINE.DO NOT GO TO ASHLEY HOMESTORE IN MURFREESBORO. THEY HAVE VERY RUDE SALESMAN!!!!! I WILL BE BUYING NEW FURNITURE BUT NOT FROM ASHLEY HOME STORE IN MURFREESBORO!!!!I DO NOT LIKE BULLIES!!!!!! I FELT VERY BULLIED TODAY...ALL THEY CARE ABOUT IS LAYING GO CUSTOMERS TO MAKE SURE THEY MAKE MORE MONEY!I HAD A AWFUL EXPERIENCE TODAY IN ASHLEY'S IN MURFREESBORO!!!
Heather Hopkins
Dec 18, 2019
DO NOT BUY FURNITURE FROM ASHLEY!!!! We paid nearly $4k for a leather reclining sofa and loveseat January of 2018. The loveseat is stuck in the recline position and the sofa frame is broken. We are not large people and we were traveling most of the first year we had the furniture. We are getting the run around from Ashley on this matter. They refuse to replace it and through the extended warranty we purchased, they are offering to repair it not replace. It’s JUNK! Ashley sells inferior furniture at high prices. BUYER BEWARE!!!!!!
Shereen Abbey
Dec 18, 2019
Olivia, our sales lady was so sweet. We drove her crazy but she would never admit it. I’m so excited to get our furniture. The waiting is the hardest part as Olivia made the rest of the process very easy.
April Duke
Dec 15, 2019
We were in today looking for a new bedroom set. Garrett greeted us as we came in the door. He showed us several pieces that was in the store. After several minutes or so, we found what we were looking for. After he got our pricing together we decided we wanted to just think it over and would be back. Couple of hours later, we were back and made our purchase. Garrett helped us the whole time and we were done with paperwork in less than 5 minutes. We do however have to wait 6 to 8 weeks before we get to enjoy our purchase but it will all be lovely and worth the wait. Cheers to Garrett on his first week on the job.
Rusty Blue Super Beetle Mechanic
Dec 14, 2019
The employees were kind courteous and worked diligently to accommodate me in purchasing my furniture. I do recommend checking Ashley furniture out for future needs...
Diana Gregson
Dec 13, 2019
Every employee was so helpful and got us a great deal on our coffee table!
anthony mishoe
Dec 12, 2019
Christian was awesome! The process was easy and my GF and I found the bedroom set we wanted. Approval process was easy as well. Would recommend!
Elvin Zelin
Dec 09, 2019
Fine furnitures.
Dana Chapman
Dec 07, 2019
I bought a sectional couch here today! Ashley Homestore Murfreesboro. My sales associate was amazing! Very helpful and informative. So polite and not pushy. I was able to make my complete purchase without leaving the comfort of (my) couch! Thank you Marvin Charles for making my experience so great!!People may not remember what you say...People may not remember the things you do...But.... People will always remember how you make them feel:). Thank you 😁
Jonathan Shoemake
Dec 05, 2019
Great sales associate that was very helpful.
Nick Saldana
Dec 04, 2019
Great customer service and great variety of styles.
Matthew Goette
Dec 04, 2019
The staff was friendly and patience with me as I went through multiple options before making a purchase. Very satisfied with my experience.
Jessica Barrett
Dec 02, 2019
My latest experience with Ashley Furniture in Murfreesboro, TN was horrible! Myself & my family have been customers for 10+ years and I'm sad to comment on the decline of their customer service. Our salesman Marvin, was nice. We ordered a dining height kitchen table w/ a bench that was to be delivered on 11/25, just perfect for Thanksgiving...WRONG. The delivery driver begins the assembly & did not realize that this was not the table we ordered. He brought us the DINING HEIGHT bench we ordered with a COUNTER HEIGHT table that we did not ask for. The delivery driver was clueless to the mistake & suggested that we call the store. The store was no help. They said they could deliver the correct table in 3-4 weeks. After we had already waited 3-4 weeks for the wrong table. The store had no concern for us at Thanksgiving time & suggested that we use the COUNTER HEIGHT table & DINING HEIGHT bench for the holiday. Any educated person would realize that this bench will have someone eye level with the table.The manager of the store, Justin, did not want to do anything to make this problem right in a timely manner. The very next day I had a table delivered from Quality Furniture who seemed very concerned to fix the mistake that ASHLEY'S had made. Now we will wait another week for them to come pick up their mismatched table, then wait another week for our $1,200 refund. :))) I will continue to post negative reviews on every platform possible for Ashley Furniture. Absolute terrible service & attitude!
Mike Biter
Nov 30, 2019
Had been looking for a reasonably priced chair for my moms assisted living room. Price was in range and got a color that should work well. Our sales associate Kelsey was very helpful....
Josh Jenkins
Nov 30, 2019
Store was great and staff was helpful.
Dung Nguyen
Nov 28, 2019
Came here searching for a dresser and headboard and left with exactly what we needed. The girl that helped us(forgot her name) was very helpful and made the whole shopping trip quick and easy for us.
Frank Silva
Nov 25, 2019
Excellent place. I really recommend. Nice prices and discount.
Matt Sims
Nov 25, 2019
Great experience. Well laid out detail in store from theme to theme. Will buy again in future.
Matt Wilkerson
Nov 23, 2019
Helpful sales staff. Pretty abysmal follow-up support, assistance.
Kristen Harrison
Nov 22, 2019
Waited the time frame for furniture and the delivery never came. Absolutely ridiculous.
Pamela Garner
Nov 21, 2019
Garrett was really helpful. He helped us through the process of finding my husband the perfect recliner. He explained the whole purchase process and had no problem finding out any answer to any question he didn’t have an answer for. He has patience, a good attitude and confidence. Way to go Garrett!!!
G Sutherland
Nov 20, 2019
I rarely posts reviews. However, because I am so highly upset about my dining room table and the terrible customer service I have received from Ashley, I felt I should post my experience.I purchased a dining room table about two years ago. Ashley said it would take a few months to come in for delivery. The sales person offered me the extended warranty. These were her words "They will come out everyday if you need them" I specifically said really? If my children spill something I can't clean up each week, they will come out to repair / fix my furniture? They will come out? She assured me this was the case. uh ok, that sounds great. I'll take it.Delivery day came. I waited ALL day, they finally called they said they would NOT be able to deliver that day. They said they did not know when they would be able to deliver. I called the store, I told them I did not want the table. The phone person said they had someone else that could deliver the table for me because she didn't want me to return the table.The people that delivered the table was a third party delivery. Within 24 hours, the bench broke because they put it together improperly. Phone calls, emails and months later, It took MONTHS for Ashley to repair the bench. The bench was still under the 1 year warranty.However, now move forward after the 1 year mark into the extended warranty. Before I begin that nightmare. The extended warranty begins the day you purchase your item. Even though I didn't receive my furniture until 3 months later, I"m still paying for months of time that Im not covered by the warranty.DO NOT PURCHASE the warranty. When you call the warranty phone number it says to you FAST REPAIR, that is a complete joke. I put a claim in on January 29th. I'm still waiting for the repair. I called Ashley today to ask what could be done. They said they could not do anything because it is a different company. This is the 2nd claim I've put in through the company, the 1st one was never addressed. I put in the claim, months went by and I never got a response.I asked if I could return the table. They said they couldn't do anything after one year. I said, what about your sales person saying the repair could be done every day or every week anytime I needed. That was a misrepresentation of the truth. The representative from Ashley said, "We can't do anything"UPDATE***I did get a call from an Ashley representative to let me know they would help me with the claims repair if I had any other issues again. I kept her number.11/19/19 Once again, I made a claim with GBS. A month later, they said if there are multiple issues with the table ex: wear and tear on one side of the table. They will not repair, the other side of the table, (where I am asking them to repair). What in the world? Basically, wear and tear is not covered. I get that, I'm not asking them to fix wear and tear. I am asking them to fix a spill on one side of the table. NOT the wear and tear side.I tried to call the number the Ashley representative gave me: The number is not wokring, the call is not going through. Big surprise.
Cody Stewart
Nov 20, 2019
The woman helping us was very helpful and honest! She didn’t pressure us to do anything and gave her honest opinion, it was quite refreshing compared to other stores who just try to get you to buy so they can get their commission. Our piece was not in stock but we were able to buy and pick up within a couple weeks. Very happy and will definitely be back!
lesa gavron
Nov 18, 2019
Loved working with Olivia! Knowledgable, friendly and able to help me pick out a mix of living room items.
Charles Johnston
Nov 18, 2019
Average, delivery was slow, items were delivered broken and minor parts (for shelves) missing. So I have to get new parts and fix the broken shelves. At best they are average no more, rather disappointed in everything. Even Rooms to Go called and emailed to make sure everything was good, nothing from Ashley.
R
Nov 12, 2019
They agreed to cancel an order 12 days ago and it still has not been cancelled. Trying to get it resolved has been nothing but running us around in circle with absolutely no resolution.
Tina Johnson
Nov 12, 2019
We visited the Ashley Homestore in Murfreesboro, TN, a couple weeks ago. Kelsie did an excellent job of listening and really helping us find the right pieces for our very busy household and budget. I would recommend her to even my closest friends and family. We are very pleased and can't wait for our new living room furniture to arrive!
Cassandra Hughes
Nov 11, 2019
The right salesman/woman makes for a confident and smooth sale. Yvette at the Murfreesboro location was a wonderful lady to work with.
Cortney Kentfield
Nov 11, 2019
Excellent customer service
Emma Copen
Nov 11, 2019
We went to Ashley today just to look, knowing that we need new furniture. We were greeted by Christian and he informed us of the deals that were going on, and we continued to look without buying anything. We went back to the store, looking for a massage chair for my husband, and Christian greeted us again, remembered us, and took us straight back to the massage chair, which we bought using our Ashley Credit Card. After he found out we also needed a sofa, he helped us bring our credit limit up, and helped us find the perfect sectional for us and our four dogs. He helped us tremendously and we will definitely keep shopping there!
tim williams
Nov 11, 2019
We loved our experience. Our sales lady was amazing. All be it she is very new. Her way of dealing with us is what sold us and ultimately we made a large purchase. We do not like pushy sales people. Thank you Shelby. True professional in the making. We will definitely come back
Nasteha Abdi
Nov 09, 2019
I loved coming here. Such nice service and the people there are super nice. Brandon helped me find an amazing dining table and he was just super nice and I have a really good experience there. I would 100% recommend coming here.
Richard Weir
Nov 04, 2019
Well I don't know where to start, we bought two rooms of furniture and after the sale. Had so many problems with the delivery it wasn't funny no more. I wouldn't recommend anybody to go to that store. When we called to try to get ahold of a a manager about our status nobody returned our phone call. Still to this day nobody has called. Please keep in mind some Ashley stores are privately owned. And that's the problem.
DIVWTH' JOHN
Nov 04, 2019
Very helpful on a decision of what furniture we needed to purchase.
Brittany Radtke
Nov 03, 2019
Murfreesboro, TN location! Justin the General Manager and Sara(h?) the sales rep were so helpful, patient, and friendly. From the moment I called in, to the process of checking out. They helped with my decision. Sara is SO knowledgeable about the mattress brands and really helped me. Thank you so much!!
Carla Swart
Nov 01, 2019
I was really impressed with the service we received here. The assistant manager went out of his way to help us find living room sofas and walked us through the process step by step of getting the warranty the time frame for delivery and what to expect. Will definitely go back. Thank you very much
Cindy Dannat
Oct 31, 2019
Kelsey was an awesome sales agent! She was super patient with us and let s have time to talk thru!
Ann Chandler
Oct 28, 2019
Our store rep was Dave AllenHe was very helpful, knew his stock and pricing. He was attentive without being pushy and was enjoyable to be around.
Kristina Taylor
Oct 28, 2019
Awesome customer service and great deals!!
Scott Stockdale
Oct 27, 2019
Excellent experience. Very helpful staff.
Claudia Veres
Oct 27, 2019
We had a good experience at this store. We definitely will be back.
Jeff Tucker
Oct 27, 2019
My shopping experience was very pleasant. There was a wide selection. Marvin Charles was the sales rep I worked with and he was fabulous. He was not pushy or over bearing but answered every question I had. I will definitely be back and I recommend them to anyone looking to buy quality furniture at a good price.
Donna Perry
Oct 26, 2019
I want to start by saying I gave them one star but I think it was something you had to do to be able to give a review we paid $5000 for bedroom furniture and were told that it was wood. If it's possible I'm going to post a picture of this. Part of the top of a dresser peeled off on the corner in a move and it is nothing but MDF the legs on our furniture are very unstable. We paid $1500 for a couch that needs a better frame and more stuffing in the cushions after about 6 to 8 months.... Have a picnic table style kitchen table and the protective surface on the top came off in many spots in less than a year very disappointed in this furniture and would not recommend it to anyone.
Lee Christopher
Oct 22, 2019
I had an excellent experience at this location. I was free to shop without pressure or sales pitches, while I was also able to get all of the help I needed.
John Jasiak
Oct 19, 2019
Evette was great. We were left alone till we had questions. Then she did her job. I felt good after we left.
Patricia McMurry
Oct 18, 2019
😊
Gina Sons
Oct 18, 2019
Been here one time, and had a great experience. They could clean up a little around the displays but people were nice and dressed nice..
Jamie Jackson
Oct 16, 2019
Just bought our new couch from Ashley and worked with Sarah McMillian. Sarah was wonderful to work with and patient with my active little boy as we looked around the store.
Chelsea Bane
Oct 16, 2019
Everyone was really nice and helpful!
Sarah Harris
Oct 15, 2019
We came in with a very specific need, and were very up-front about not wanting to buy anything outside of that need. Our sales rep was very friendly & helpful. Placed our order, had it delivered & it was a great experience. We will definitely use Ashley HomeStore again for our furniture/decor needs!
Delthraa Dixon
Oct 15, 2019
Good customer service , great quality furniture, quick service and approval.
Jorge Torres
Oct 15, 2019
Great customer service. The employees were not breathing down the back of my neck. The products are aesthetically pleasing with structural integrity. I'll definitely come back to finish my living room set.
Amanda Solomon
Oct 15, 2019
Prompt service with good outcomes.
Ibrahim Hadi
Oct 10, 2019
After sales service is bad. Delivery of goods takes for ever and not all merchandise received at the same time.
d f
Oct 06, 2019
Went to every furniture store in the area looking for reclining dual sofa's...I found the quality vs. price to be poor. Honestly would not considering buying anything from Ashley based on what I saw there for the price.
Rebecca Larkman
Oct 06, 2019
Super pushy and annoying sales rep! Won't go back
Madison Powell
Oct 04, 2019
Such a great store, the staff is just awesome! I worked with Kelsie and her manager Mick. They helped with everything I could possibly need and more... I just walked in wanting some end tables and ended up investing in a brand new mattress to better my health. (A Pro Adapt Medium Tempur-Pedic) I’m sleeping so amazing! Thank you guys so much!
Chad Robinette
Oct 04, 2019
HORRIBLE HORRIBLE Experience!I purchased furniture from the Ashley Homestore in Murfreesboro. Do to unforeseen circ*mstances I had to cancel my entire order. When I cancelled, i was told it would take 7-10 days for the refund to reach my bank account. Fast forward to a month and half later, I still did not have my refund even after being told by multiple people at the store and customer service that my refund had been processed. Total LIE! It took me to make a complaint with the BBB to get an answer from Ashley Furniture on where my money was. I finally received my refund 2 months later! This caused major financial issues with me as I just closed on a new home last week.I have never been dealt with so much disrespect as I have from Ashley Furniture. Buyers beware, not only is it a mess to try and cancel furniture if you have to, they also will not have your furniture available when they say they will! This is the last time I will ever step foot in their store! Other furniture stores around town have better customer service and have better prices. I would recommend FMO in Murfreesboro if you are looking for good furniture at an affordable price! Not sure how Ashley has a 4+ star rating on google! If i could give a -5 rating i would!
Lindsey Dodge
Oct 02, 2019
I've only been here once but the customer service was so great, were greeted at the door and offered help during our whole trip. Was never hard to find a representative if we had questions. Thank you ashley homestore, we love our new table.
Meredith Harriman
Sep 27, 2019
If I could leave zero stars, I would! The worst customer service I have ever received. My dining table and chairs were delivered and completely damaged. Sadly, I signed for the delivery before I actually had a moment to look at my items. After dealing with their customer service representatives for over a week, I finally was scheduled a new date for a replacement set. They have now rescheduled my date for an additional two weeks, leaving my with the damaged dining room set for over a month. Please run as far away from this company! They do not care about the qualify of their furniture nor do they care about their customers.
Brooke Adams
Sep 26, 2019
Original order: July 15th- had to order that day because the sale would be over. - supposed to deliver on July 30th. No one called to inform us that the delivery would be postponed, wife stayed there all day waiting IN AN EMPTY LIVING ROOM. After having to call the store they said delivery would be August 20th, we told them that was unacceptable, they called back and said they found one in another warehouse and it would be here on the 13th. On the 13th, we received a confirmation text that the furniture would be delivered, shortly after, we received a phone call stating it wouldn't be here till October 4th. At that point, we were tired of waiting and we cancelled the delivery. After calling the store and leaving messages for the manager to call back on multiple occasions (which they never did) we made another trip to Murfreesboro to talk to the manager. They only thing they did was give me a book with the "Guest Response Team's" number. After calling that number, they made it very clear that they did not care about how that store (in Murfreesboro, TN) handled the situation. That store did not care about the customers at all, they just wanted their money. Here is a business tip for you, Ashley's- DO NOT TRY TO SELL FURNITURE THAT YOU CAN'T DELIVER TILL THREE MONTHS LATER. This was by far the worst experience I have ever had trying to purchase furniture. Needless to say, we will not be returning to Ashley's Furniture, especially in Murfreesboro, TN. I would give this store 0 stars if that was possible. I wouldn't recommend this store to anyone until management can fix their problems.
Miccalob Light
Sep 13, 2019
I have no words for how this local Ashley Furniture is run. This is for the Murfreesboro, TN location. The sales person was great since she are making commission from you. They will bend over backward for you until they get you to sign the dotted line. I expected my items to be delivered today but that didn't really happen. Will let me explain. I ordered 4 items (head board, foot board, accent console table, and 2 accent chairs. I expected it for delivered today. Upon greeting the driver at the door he advised me he has a head board and foot board to be delivered. I asked if that was it? He said yes, and he showed me the work order and my accent console and 2 accent chairs was written in black ink and circle; on back ordered. He laughed and said, didn't the store call you and let you know. I can't be mad at the driver because he can only deliver what is in stock. Upon calling the store and I got the Customer Service Manager? I couldn't believed that Manager takes calls? I asked her about the order and what happen? She said that the items is being deliver directly to me VIA UPS in 2 weeks after purchased. I told her that was not the agreement made with the sales person. The sales person agreed that the item was to be delivered today and not getting the items ship from some wear house. She proceed to say that I agree upon purchased that they may not be able to make delivery. At this point I did started speaking loudly but no bad language of any kind because I was a mad customer. I asked her to give me some sort of tracking since I was lied to about the first time and my expectation was not met with at the time of purchase. She keeps repeating herself about the items should get delivered in 1 week. I asked again to give me something in writing and was greeted with a respond; it should be emailed to me. We all know this doesn't happen when someone said they will call back or send an email. I asked her how do I return the items that was not delivered. She proceeded to tell me about 10% restocking fees. I told her how do you charge someone 10% stocking fees when I haven't taken procession of the items. At this time she said I was rude and was going to transfer me to Customer Service team. I said I am speaking loudly yes, but in no way using any languages that is considered rude. I was then transfer and cut off. I was transfer to a Call Center about delivery and again got no where because it was a delivery call center for Ashley Furniture and they do not do anything customer service. Call the store back and guess who I got, yup the same lady. I believed at this point that the store must be doing poorly to have management answering phone calls. She said I was rude. I asked her if I was rude to her than please give me someone else. She then transfer me again to the same place. I called back again and got her on my third call. At this point I wanted someone else and she said she was it. She repeated herself how rude I was and I need to talked to her like an adult. I was upset yes but in no way talked bad to her or about her. I told her that she needs to let customer talk and vent about how bad their service is and not keep getting cut off by a manager who things she is always right. I personally thing that is number one in customer service is to listen and see what the problem is. I told her I didn't want to talk to her either. Just give me someone other than her. Don't you have another manager, president, the owner? I just gave up and told her that I will go to the store tomorrow morning.I just want honesty. When I purchased the item, tell me that you will deliver so and so by this date. Or I am going to ship this directly to you and you will get it buy this date. Set expectation that is obtainable. If Amazon can do this Nation wide. Im sure Ashley can do it 15 miles from my house.
Melinda Smith
Sep 11, 2019
Good selection of recliners and received excellent service from Olivia. Will definitely shop again. Revising as the delivery service, specifically scheduling, stinks. We had a medical emergency on the day scheduled and I called. They showed up anyway and then sold our chair to another customer. When I told them to just cancel it I was told Id be charged a 10 percent restocking fee...for a no longer available chair?? We had to wait another week for our chair. They were rude and poor communication thru this. Unfortunately this ruined Ashleys for us.
Dhuha Maen
Sep 04, 2019
I have been buying from them for the past 10 years and everything was ok till this last purchase i made about a month ago.. i can truly say that this has been the worse experience with buying furniture. So after a month of waiting I received damaged furniture, i mean every piece of a king bed room set was damaged! Parentally the store can’t do anything about it! They told me to call their customer service... after a week now I’m told to wait about another month to get a replacement! This is not acceptable
Monica Polcz
Aug 27, 2019
Terrible customer service. After ordering replacement cushion covers for a couch purchased a couple of years ago over the phone, we were told to go to our local store to pick up the order that day. When we went in, we were told by the store that it actually needed to be ordered from corporate so we paid and were told we would get a call when they were ready. This was about a month ago. We were told these would get delivered to the store for pickup and we would be notified within about two weeks to come pick up the order. We specifically ordered these almost a month in advance so that they would arrive prior to having a large family reunion at the end of this week. When we hadn’t heard back we called to check the order status a week ago, and were told to call a central number, who referred us back to the store. We have since called at least 1-2X daily explaining the issue to have someone look into the order status, each time getting directed back and forth between the central number and store, have been promised someone will look into it at the store and a phone call back many times but have yet to get one. The woman who picks up the phone (Tyler?) is extremely unhelpful. After being told that she is not sure if the order has arrived yet or not, rather than looking to see if the order has arrived, looking into the order on the computer, or transferring me to somebody who can, she gives very vague and indirect answers, says things like “we’ll keep an eye out for it”, and “are you sure it isn’t getting delivered directly to your house?” When I asked if she could just physically check if it has arrived, I was put on hold for a very realistic 10 seconds for her to tell me that she didn’t see it. Zero effort to provide any actual answers or let me speak to somebody who can. I have asked to speak to a manager multiple times and am always told that they are busy, and when I ask if I could have one call me back am told “I can leave them a message but I can’t promise that they will call you back.” Honestly, what kind of customer service is this? The real kicker is that when we tried calling the central number again today, we were told that the store actually only just placed the order yesterday. So despite having paid almost a month ago, and despite calling every day for the past week to look into something that turned out to be their error, it wasn’t until yesterday that somebody finally realized it and put the order through, of course without bothering to communicate the situation to us or offer any kind of apology for the delay. So despite the customer being the one to have to take the initiative to call daily to fruitlessly request information about the order delay, never getting the respect of a call back or being able to even speak to a manager, now for almost a week, it wasn’t until yesterday (!) that the order was apparently placed. With so little effort towards basic follow up and customer service, you are better off taking your business elsewhere, as I know I will.
Robin Brown
Aug 25, 2019
Our sales rep was working with several people at one time. Bless his heart he was a trooper helping my mother and all his other customers. The first sales rep dropped us like a hot potato when he found out we were looking for just a recliner.
Julia Rust
Aug 24, 2019
Found a great chair on clearance, but the staff, while not exactly rude, are not overly enthused either. While I do not like an overbearing salesperson, it is nice when they ask a couple questions to steer you in the right direction, or at least act friendly. We did finally get someone to help us, Mick. & he went above & beyond to direct us to get the chair loaded.
Alexis Symmone
Aug 12, 2019
If I could rate this a zero, trust me I would. However, around memorial day weekend I came in and shopped with Olivia in search for a sofa/sectional due to me moving. She was great help. I was not scheduled to move until June 28th, but I wanted to be proactive and catch what I thought was a sale. As of today the sectional is still the price it was in May. I paid 100.00 for delivery that was suppose to take place on a Saturday(the day I moved) for the hours between 3p-7p. Which meant that I had to schedule everything else around that. well I got a call around 1p staging that they were at my new apartment ready to bring my merchandise up. I let the guy know that I wasn't scheduled until 3p-7p. He then went to tell me that if I did not receive it now, that I would have to have it delivered some other time.I stopped what I was doing to go meet them. The guys told me that 'it is Saturday, we don't know why they are always scheduling people so far out we have stuff to do.' They asked me did my building have an elevator because they didn't want to take the stairs they had already did that all day, I said yes, They begin to take the pieces out of the truck and I asked them why weren't they covered and to not sit them in the dirty hallway of my building. I noticed that the sofa was the wrong "facing" he insisted that we go see, as we got into he elevator I told the young man that one part of the sectional was too big and he still insisted on trying to make it 'fit'. the top of the elevator was being lifted as he sat underneath in a corner in an attempt to make it fit. With that being said he was unable to do so.He then with his partner took it out of the elevator and placed it n the bar floor, and placed the smaller on in the elevator. his partner stayed downstairs and he asked me to help him carry my pillows and cushions. I WAS SO ANNOYED! I PAID $100.00 FOR THEM TO DELIVER NOT FOR ME TO HELP!once it was evident that the sectional was incorrect he called corp and the lady told me that someone would get with me in the next week or two. I took it upon myself to go to the actual store. As I got there I was told that the mangers were out but they have a conference call meeting with all departments once a week and they would speak with the warehouse people concerning the matter and someone would call me, welp. NO CALL within a week. I WENT BACK UP THERE! No one had spoke with anyone concerning my issue. I never got an apology, no sympathy. I PAID FOR SERVICE THAT I DID NOT RECIVE.welp, they delivered the correct sofa but it was BROKEN. The wood was showing. I called they said they could have it replaced in 3 weeks!I still hadn't heard from anyone concerning my delivery issues. I went up there for a THIRD TIME! I spoke with some woman who wrote down everything and said she would make sure someone called me and that they don't do business like that, she was adamant that she was concerned and upset. At this point I didn't want the sofa anymore. Well she told me they couldn't return it nor let me exchange it. FINE! Well NO ONE CAME TO BRING THE REPLACEMENT TILL THIS DAY!its been 3 months since I purchased the sofa, AND 2 MONTHS OF ME WAITING TO GET A CALL. YOU KNOW I SPENT MY MONEY I GET THAT I CAN'T RETURN THE SOFA ETC. BUT TO HAVE NO ONE CALL ME TILL THIS DAY TO DISCUSS MY ISSUE, NOR BE REFUNDED FOR THE SERVICE I PAID FOR BUT DID NOT RECIEVE IS SADDING!I SOLD THE SOFA, LUCKLY,AS ISAND OF COURSE I DIDNT GET WHAT I PAID FOR IT. SO I AM AT PEACE WITH THAT BUT I WILL NEVER RECOMMEND A DOG TO BUY ANYTHING FOR THIS LOCATION OR STORE IN GENERAL. THE MANAGMENT IS HORRIBLE HAVE NO CARE FOR CUSTOMERS OR CUSTOER SEVICE!
Jesse Lee
Aug 12, 2019
We had Ashleigh as our sales member today, and she was great and wonderful. She understood our situation, and helped us as much as possible!
Brooke Quinn
Aug 11, 2019
I just left Ashley in Murfreesboro. The store was clean and the staff was hospitable. David, in particular, was my helper and was friendly and didn’t pressure me. He listened to my budget and interests and helped to find those items without looking. I must say I love my purchase and am excited to get it home. I feel I got quality and style at a great price. I was pleased to learn that a percentage of my purchase went to third world countries healthcare and to underprivileged people in our country. Would highly recommend this store and David.
james sloan
Aug 10, 2019
Worst experience I have had buying furniture. DO NOT SHOP HERE. Could have been completely avoided with one automated voice mail or email to make me aware that the peace I was picking up was damaged/back ordered. Instead No email no phone call to let me know. So I dive 30 mins to the warehouse to pick up the item to find this out. Customer service line was unhelpful they just told me to call the warehouse I was to pick up the item when the warehouse told me to call them. Now I still do not have the product I wanted and now am told i need to call the store I bought the from to try and get a refund. Love the run around.
Brandy Lester
Aug 07, 2019
Purchasing was easy. She matched the online price and shipping. Set up delivery and explained we could push it out if need (because we’re moving). Explained how the protection plan worked and made it a very enjoyable experience! Only giving a 4 star because we haven’t received the product yet.
Daniel Christopher
Aug 03, 2019
Don’t buy anything not in store!! I got rid of my furniture to make room for the new items to be delivered. They called me the day of delivery and said they could not deliver until 10 more days. I have already waited 6 weeks. The rep in the store told me there is nothing she can do and if I cancel the order I have to pay 10%. Worst customer service I have ever had to deal with.(Update)They delivered some of the furniture and am still waiting on the rest. Also I did have contact email from 2 people and neither of them have replied to me in days. We will never buy anything from them again!
Julie Stafford
Jul 31, 2019
A very good experience. We love our new sofa and xhair!
Joshua Black
Jul 29, 2019
I came in on 07/28/2019 to purchase some furniture which I have done in the past I walked around to no avail finally I asked to be assisted When I purchased a few items totaling 685.92 which I was told that was the total I go to pay and they said taxes were not added! Then I was informed he was to busy to get the rug I purchased down and I would have to come back another day. So I asked when can I come back I was told tomorrow at 10 am so I make the trip to pick it up as I am on my way I call to have it ready I was told I could not pick it up again the manager Jenna which by the way Was confrontational with me and was no help and made me feel even more frustrated had no answer just that I couldn’t pick it up because I made the purchase on my company credit card! I asked her if she was the manager of the store which she told me she was why her employee told me that and she said I don’t know this to me is inexcusable so I called my credit card company in which they have not even processed my card yet! She did not even try to figure out a way to accommodate me or make me a happy customer! I will never ever do business with them and tell everyone I know not to use them I am also going to file a complaint elsewhere! Jenna needs corporate to come in and do some training for customer service!
Tina Lovvorn
Jul 27, 2019
OMYGOSH...the customer service here today was absolutely terrible...she had me so mad ...she was rude and not understanding my issue at all....I WILL NEVER BUY ANYTHING FROM THIS TERRIBLE PLACE EVER AGAIN... BUYERS BEWARE....
Brena Pulley
Jul 25, 2019
Olivia was great! She went above and beyond to help me find the perfect furniture for my home. Highly recommend shopping with this store. Everyone was very helpful!
So JonQ
Jul 23, 2019
I will never shop at this location again. The salesperson ordered the wrong bed and I did not know until it was delivered to my home. They charged me a cancellation fee for an item and told me I had to wait two weeks before they would cancel the item off of my account. The customer service was mediocre.
Kelly Hart
Jul 22, 2019
Don't order anything from here they say it will be delivered in 2 weeks then they call and push it out even more. We ordered our sectional back in March and it got delivered in late May that's us calling and staying on them if not it wouldn't got delivered. Then they told us that they was going to send us a check for $100 since we had to wait so long for our stuff. Will guess what we still waiting on that check and thats been since late May. They told us that our stuff was put on back order but yet when we bought it they said everything was in stock. Professional liars that's what they are just where they can get a buck.
Will Willis
Jul 20, 2019
Sells associate was great but..... when our bed was delivered, it had one part broken completely off. Cracks and chips. One section was glued back on from being completely broken off before. Everything but the headboard was trash. Me and my wife were extremely disappointed. I knew it was being delivered that day so I picked up a mattress on my way home from work. We had company over the same day that was going to sleep on the bed and they ended up sleeping on the floor. I called and wanted the bed gone with a full refund so we can go get a bed from another company. I've dealt with other furniture stores and never received this kind of service. They say they can't do that. If I want the same bed I would have to wait another 4 weeks when it comes back in stock. I have family coming over from China in 3 weeks and now no place for them to sleep. I told them this and that it is costing ME more money to get them a place to sleep because of their mistake. All that was said was sorry. First time I've dealt with Ashley furniture and the last. Most unprofessional and worst customer service. There are no words to explain quality. The customer service supervisor just said she would call me back whenever I've made my decision on if I want the same bed or choose another of equal or less value. Which I told her again I just want it gone and my money back. I was told she can not do that. I asked for her boss. Was told I couldn't and that she had full authority over these decisions. I was told she would call me later in the day to see if I made a decision on what they CAN do in which I NEVER received that call. NEVER buying from them again.
Kim
Jul 10, 2019
This is my second purchase from Ashley and the staff were great! Thanks to both Victor's for the smooth delivery!
Kennedy Fike
Jul 09, 2019
I would definitely recommend Ashley Home Store to anyone looking for new, quality pieces for their home. This location has a lot of variety in stock and very knowledgeable staff to help your find the perfect fit for your home.
Terry Harris
Jul 07, 2019
I ordered nearly $10,000 worth of furniture in March 2019 and now it is July 2019. Most of my experience has been pleasant. Have received all of my furniture but my coffee table. A $400 coffee table. They call me every 2 weeks to schedule my delivery and confirm, when the delivery date rolls around no one shows up. I call the store in Murfreesboro the lady that answers is always different and says I have no idea who you spoke with. I ask to speak to manager they are always busy and will call you back. Haven’t had a returned call yet. I am currently filing legal action against Ashley Furniture over $400 yes on principle so I can inform others of what they will do to you!
Denise Maclin
Jul 07, 2019
I’ve been there twice and each time the customer service was phenomenal! They make me feel comfortable and at home! Marvin Charles is the absolute best! He helped my parents and I when we bought decorations the first time. Today we fully furnished both rooms for my new apartment that i’m moving into the end of this month! He was so patient, kind & informative and we couldn’t be more grateful! Great customer service and reasonable, beautiful furniture! A win win!
Ginny Ann
Jul 06, 2019
Nice staff and store
Melly Mellow
Jun 27, 2019
I have consistently been given wrong information from the employees of this company. Such as wrong information from my salesperson, that ended up costing me more money.Also, I have been waiting on a dresser for at least a month that I was told when I purchased was not on backorder. They are now telling me is going to take another 2 weeks. The customer service here has been atrocious.I have also recently purchased from American Signature Furniture, new here in Murfreesboro, TN. My advice...if your thinking of purchasing furniture, run there as fast as possible.
Kenneth Chatman
Jun 25, 2019
Staff is friendly. Prices are a bit high when not on sale
Kayla Wainwright
Jun 23, 2019
Great experience, great customer service! Olivia in the Murfreesboro store was very patient and very casual, not pushing us to make a purchase just being informative and helpful. She even entertained our sweet babies as we discussed our decisions. We will definitely back in the future!
James Pomeroy
Jun 21, 2019
Great experience! I found what I was looking for with ease and had great help from Paul Allen! Was in and out in no time, and will be back when I need more.
Ace Major
Jun 21, 2019
Great Service from David & Justin. Freedom to shop the store. Very educated and informative! Great Experience!
Kristy Arrowood
Jun 21, 2019
Marvin did an excellent job of helping us piece together a sofa and chair set. He let us have our space when we needed it yet was there to answer all of our questions. He was extremely knowledgeable and did great with our very active 5 year old that was with us.
Bianca Williams (Bee)
Jun 19, 2019
Worse experience ever!!!! I have never in my whole life gotten so fed up with a manager that I walked out the store on them. Poor communication when ordering. Rude management (Sarah I believe was her name) who takes very little accountability....doesn't have good problem solving skills. Says one things does another, cuts you off when you're obviously frustrated with their lack of follow-through and pretty much as a get over it attitude even when you have been extremely inconvenienced. Would not recommend this store. Would probably just not deal with a company who has such poor communication between store and corporate and won't do the smallest things at the store level to bring peace to a complex situation that is their fault.
Don Sharp
Jun 16, 2019
Christian was professional and helpful . Gave the space to look and make up our mind. Store was put together well with good selection. All staff we came in contact with were friendly and spoke to us. Met Jason the mgr and he was great as well.
Derek Hickerson
Jun 15, 2019
Marvin at was absolutely fantastic, and gave great service with a smile!
Justine Guillen
Jun 13, 2019
. They are kind while you are spending. After the paper is signed they are no longer cordial. We spent 8,000 and then realized there was a softer option for the matress we had chosen. They didn’t have the gold version we were looking for so we bought a tempurpedic luxe adopt soft for 900 from a woman who whole sales them. So we call to cancel ONE ITEM. And where told we have to pay them 260$ to return the matress we still have YET TO RECEIVE. There was no reasoning with them. I called corporate and the woman noted on our account that we were not to be penalized or charged for the return of an undelivered matress and I called the store the next day to confirm the message was received. The woman said it was noted by corporate but they didn’t have to listen and would still be charging. Called corporate again and they basically said “sorry” for lack of better words. The prices are high and I would say 2/3 is junk with the exception of the higher end furniture. I would recommend not choosing anything until you’ve written down prices and compared to several other stores. DO NOT SIGN ANYTHING UNTIL YOUR 110% SURE. To top it off when I called to speak to a manager they said “he won’t be in for a week and then it will be too late sorry, call corporate we really DONT CARE!”UPDATE- Megan (below) made things right, I am grateful for that but it was just a long battle. It’s not a bad place. Just be sure it’s what you want before signing on the dotted line. Compare prices and places. Be smart. Also. The couch is lovely above all else I purchased. It’s exceptional. It’s fluffier and thicker than in store where everyone ya sat on it. It’s slightly furry/fuzzy. No regrets there. Just buy the top of the line and you’ll be fine.
Melissa Dawson
Jun 12, 2019
Steven helped me and was so extremely helpful. He made the entire experience pleasant. I would definitely recommend and I will for sure be returning!
Crystal Brown
Jun 12, 2019
We ordered a couch and chair on Presidents‘ Day. We were told 3-4 weeks delivery by our sales associate, but when we checked out and paid, a woman told us 4-6 weeks. That was a little disappointing, but we still went ahead with the purchase. Fast forward to over 2 1/2 months later... we are still waiting for our furniture. I was told I would get text alerts about delivery. Sure enough - I got two the week after ordering to set up delivery. I responded to both and never heard anything, so I called the store. They told me my delivery date had been changed to the end of May for the couch, and no one told us! We were barely offered a verbal apology, and certainly no one offered any other reparations. I can understand a manufacturing delay, but you should absolutely CALL THE CUSTOMER TO TELL THEM IF THE PRODUCT WILL ARRIVE 2 MONTHS AFTER THE AGREED-UPON DATE.We were told the chair would still be delivered at the end of March. We confirmed delivery date by text, and I called the day before just to make sure. The woman I spoke with was very kind and assured me I was the first on the list the next morning. Not surprisingly, they didn’t come in their designated window. Or at all that day. My husband called days later to check in and we were told our chair would arrive at the end of May, too. This time, an apology was offered by our sales associate, and he said he would reimburse our delivery fee (which he said he was already planning to do b/c of our furniture being so late.). After waiting a month for that to happen, we called the store again last week to tell them it never went back in. They double checked the card number, and they had entered it wrong. They corrected the number and said to watch for the refund. It is STILL not there.I am no CX expert (although my husband is), but at the very LEAST, the delivery fee should have been automatically sent back to us the moment they realized they would be TWO MONTHS LATE delivering our furniture. Then, when they made another huge error and had me stay home all day to accept a furniture delivery that was never coming, I 100% expect that a sizable check or in-store credit would be issued to us along with a huge apology!There are some major problems in Ashley’s operations if they are confirming furniture deliveries for furniture that hasn’t even been made yet and also if they don’t even call a customer to let them know their furniture will be delivered 2 1/2 months late. Avoid ordering from Ashley! (Since this awful experience, I have been surprised at others - friends, my dentist, etc - who have had the exact same things happen to them.)Edit: We did end up getting our delivery fee refunded, and our sales associate called to follow-up with us right before our delivery to make sure the date would work. We appreciate both those things! We love the furniture we ordered, too! It seems to be very well-made, and it’s beautiful... But we would 100% not order it again from Ashley. It’s such a shame they lack organization and communication with customers because their furniture is so lovely.
Jeffrey Crawford
Jun 09, 2019
Disappointing! No handshake or welcome to the store. In fact, the salesman whom I had never met before, referred to me as Bud!! Can't say that I will visit this store again.
Michael Warren
Jun 08, 2019
Selection ok, priced a little high. Salesperson helpful, but a little helicoptery.
Renee Smith
Jun 07, 2019
Want be back
Shelly Gorham
Jun 05, 2019
Great selection
Briana Green
Jun 03, 2019
We have came to this store time and time again, and fully furnished our home with them. We absoultely love Ashley's furniture. The staff is amazing and the furniture has amazing quality.
Angel Murray
Jun 02, 2019
I thought the furniture options were great. Unfortunately, I was lied to. I was in the Murfreesboro location on Memorial Day. We decided to purchase new living room furniture. We had to wait an hour to see a finance representative. We decided to pay cash. Do to the holiday I couldn't access the full amount. I asked if I could pay the following day. I was advised the sale would be over that day. Unfortunately, I used my credit card to pay. The NEXT day there are commercials showing the sale was valid through the end of the week. I called Ashley regarding the misinformation. The manager lied, and didn't apologize. She then advised me there is a 10% cancelation fee. They lost a customer, trying to make a little money.
Aris Douglas
Jun 02, 2019
Sarah McMillan, was an awesome sales representative, who was very knowledgeable and patient. She helped me with my purchase and delivery options. My husband and I have recently married and he moved into what was my home and now we are trying to make it ours. So this shopping experience made our new life even better because we have something acquired together and on a budget.
Marc Harris
May 30, 2019
My wife and I come here occasionally, Sarah always provides us with exceptional service.
Ty the American
May 28, 2019
Great customer service. We walked in and within 30 minutes were matched with the perfect sectional! Ask for Eric
Devin Dunkley
May 27, 2019
Marvin helped my mom and me pick out a fantastic sleeper sofa and dining set for my first apartment. He helped us work with our budget and set up delivery to another state. I highly recommend this store.
Popz Redskins
May 25, 2019
Eric assisted us with our purchase. Great Customer Service from start to finish.
Derek Loonan
May 24, 2019
A great selection of living room furniture to choose from. We walked in and we're immediately greeted by Chandra, who helped us pick out a new sectional sofa. The process was easy from start to finish. We will certainly be back in the future for any furniture needs.
Molly Martin
May 22, 2019
Wonderful customer service!
Trista
May 18, 2019
I've had one of the most Unprofessional experiences ever in life, while spending thousands of my money. Please and I repeat please do not shop at this store. The manager by the name of Genese is very rude, she hung the phone up while I was talking. We purchased furniture there and after waiting 30 days for our furniture to be delivered, we received a call just 2 days before the delivery to inform us that they wouldn't be delivering our furniture until another 30 days. Making this a full 60 days. We decided we no longer wanted to wait and from that point I was told we would be charged a 10 percent fee for furniture we hadn't even received. Basically she was trying to keep us from canceling a order that we never received and telling us that they just estimate a time, and that we should have read this information. I will be calling for a full boycott on this store for their policies, unprofessional behaviors and bad business practices. Please be assure that this is just the beginning of the steps I'm taking to ensure that they loose business. I have a 15,000 credit limit with them. It will be canceled as well as all of my family's and their friends. Enough is enough. THIS STORE NEEDS SOME MANAGEMENT TRAINING AS WELL AS NEW POLICIES WHEN THEY CAN'T MEET THE CUSTOMERS NEEDS. I’ve contacted the corporate office and will be following up with the CEO on Monday. If there’s no action on this manager then I will be moving further.. I know people in high places!!
Carol King
May 18, 2019
Terrible (no) service.
Jennifer Globke
May 17, 2019
Very pleased with Ashley and the staff. This is our 3rd purchase in the last month and a half, and we consistently have been given great service and are pleased with the beautiful furniture as well!
CRYSIE SHAW
May 15, 2019
the customer service sucks they only care about making a sale never after have has so many problem with them... they changed my delivery time and could not tell me why it changed or how it did . Also they order my furniture wrong and told me its my fault and could not even own up their mistakes. then when we finally were able to order the correct furniture we scheduled the delivery for a certain day but then that got changed and never received a phone call or an email. never buy anything from them
Erica Jones-Waggoner
May 13, 2019
I had a wonderful experience. I was greeted with a smile and was in and out within a hour. Thanks Jasmine
Jon Gloyd
May 12, 2019
Great service. We spent a couple hours looking at couches and, Christian Lancy the sales man was very patient with us. We did find a very nice couch and love seat set.
Tiffany Merchant
May 12, 2019
Ashley Furniture Homestore was our first stop on our search for a recliner for my husband. He had a very specific need for an extended length footrest, and our need was met! Eric helped us find exactly what we were looking for and made the whole process simple and answered any questions we might have had before we even thought to ask them. The only drawback was that we were hoping to take it home today ourselves, but we will have to wait fornit to be delivered next week. Other than that, an overall great experience
Shirley Pettite
May 10, 2019
Beautifully decorated and great deals!
Bob Trewyn
May 10, 2019
Wife and I stopped by to look for a sofa to replace one that had seen better days. Our salesperson was very knowledgeable and enthusiastic about helping us select the right sofa, and was also very attentive to our needs and wants. Overall, it was a very pleasurable experience.
Yesenia Perez
May 09, 2019
Great service
Kyla Martineau
May 09, 2019
Chandra was very patient and extremely helpful by helping me find the perfect couch without making me feel the slightest bit pressured. I am so so glad I purchased from the store rather than online!
Diana Flores
May 06, 2019
Think twice before you buy anything from Ashley Furniture because they do not stand behind the quality of their furniture. I purchased an expensive couch, loveseat, and chair and within four months they were sagging and the cushions were lumpy. I reported them to the BBB and their response to fixing the situation was to send me three cushions and separate cushion covers (total there are six cushions that need replaced). The store manager doesn’t seem to care about such issues and won’t help you and the corporate office is just as bad.
Lisa Allison
May 05, 2019
We had a great experience today at Ashley! As soon as we walked in we were greeted by a very friendly associate, Marvin. He helped us throughout our whole shopping experience but was never overbearing or pushy. He was great and we were able to order the most beautiful bedroom suit without any hassle at all. There were so many options to choose from and a wide variety of styles, each staged so beautifully it was easy to imagine them in our home. I would definitely recommend Ashley Homestore and ask for Marvin!!
Gena Hice
May 03, 2019
Outstanding service and great personality
Becca Green
May 02, 2019
If you want your furniture delivered in a timely manner, DO NOT buy from Ashley!!!!!!! I ordered a couch 4 weeks ago. It was delayed twice and now won’t be delivered for 2 more weeks (4 weeks after initial delivery date). I called to cancel and the store made me pay 10% of my order total when I’m the one that’s been dealing with this grief!
Amy Stone
Apr 27, 2019
First fellow wasnt so eager to help us. However second man was more then helpful, even tho it was closing time we didnt feel rushed at all.
Romeo Douangphanya
Apr 27, 2019
Me and my wife had a great experience at this location. Eric was very friendly and helpful. He was very attentive and wonderful to work with. They had a great selection of products and saw a lot of great furnitures that we will be going back for later for our home. Will definitely be back soon and will ask for Eric to assist us in our buying purchases in the future.
Kenneth Deskins
Apr 24, 2019
No credit
Mary Donnelly
Apr 23, 2019
Associate Ashley W is great. It's the delivery fees and process that I'm unhappy with. I just moved to town. The sales process wasn't the biggest problem, no pressure, although a bit of a hassle as 2 of the times I've been there for purchases the computers have been "updating" or just plain down. Took much longer than it should have. Picked out my sofa, Tempur-Pedic bed, bedroom set, 3 barstools, and an under-the-TV cabinet. In all about $8,000 in furniture. The first bedroom set I selected, as it turns out, was not available for delivery for 4 - 6 weeks. Very disappointing as I loved it. Got a set I liked much less. Then the nightstands delivered were not the ones I saw in store. Different style altogether. Went back and was told the ones in store are not made in the color I wanted.. so they sent different ones. The sofa was the floor model so it had to be delivered separately by a private contractor.. $100 for delivery. I purchased a mattress pad with the bed, it was not given to me in-store and the delivery guys didn't have it, I had to go back and get it. That's fine. I just looked under the bed after assembly and there's a mechanical piece just hanging there. Doesn't look right. Delivery fees for the bed .. $70. The final piece was just delivered, the TV stand. Another $50 in delivery fees. The shelves on one side of the cabinet are missing. The delivery guy called his boss, who is supposed to call me back, but had me sign the form that says everything was delivered in good condition. It all seems a little half-done. EDIT. Called the store, they had to transfer me to corporate to deal with the delivery issues. Corporate does NOT have the right person (Simone) dealing with less than satisfied customers. I'm trying to remain calm and polite. Simone is all attitude. I need to "just wait" for them to call me back with the shelving for the TV stand. Thanks. Like that's all I have to do today. AND if and when they show up with the TV cabinet shelves, I can ask them about the unassembled piece on the bed, if they can't fix it, I have to call the bed base manufacturer. After spending $8K there, this is REALLY POOR SERVICE.
Andy Joiner
Apr 20, 2019
Nice and friendly
Peggy Harris
Apr 20, 2019
Sarah was extremely helpful and got us a good deal. She even carried chairs from another kitchen set to show us how it would look.Thank you, Sarah.
franny Paco
Apr 17, 2019
My sales person was ASLEY WHITAKER. She went the extra mile so she could make the sale, she even help me load all my brand new junk on my trailer The main focus is sales sales sales. Not even 1 year and my furniture is already broken when is rare for us to use it. Makes me wonder why she was so desperate on making this sale. Apparently what she told me about the manufacturer warranty doesn’t cover my furniture. And also the extra warranty that I bought doesn’t even work when I was very specific about the warranty and she told me all kinds of stuff so she could make the sale . I’m stuck with a brand new couch that is broken. Very disappointed of this place. I wish they can fix this problem. Makes me think that they sold me something that was already damaged.
Kyla Pugh
Apr 14, 2019
Sarah was the young lady that helped us. She was very nice, we we're in and out in less than a hour and got exactly what we wanted .
Nicole Tramel
Apr 13, 2019
Place was crowded with too expensive furniture but worse was the staff. I went in here with my husband and the lady that met us was rude and obviously checking him out and flirting with him. He was uncomfortable as all get out and at one point the lady came up to us with another woman. It was almost like she was getting a second opinion on checking out my husband. We left immediately after. Rooms to go has the same furniture for $200-$300 cheaper with staff that doesnt hit on your spouses. Would never recommend anyone to go this store.
Andrew Hill
Apr 10, 2019
Eric was great!
Teri Wenzlick
Apr 08, 2019
The worst customer service ever!!!! Once your furniture is delivered...its no longer Ashley's concern! The delivery men broke my mirror and lantern and there is now a huge chunk out of my flooring and didn't even say sorry or attempt to clean up the broken glass. Told me they would report it and took pictures of the the distaster and said someone would be contacting me. Four days went by..no one called so my husband called and they said no one reported a accident!!! ALSO 11:30p.m. our four day old bed broke and hit the floor. Nothing but junk!!!! Save your money and dont buy from Ashley 😤
Brazil Lisa
Apr 06, 2019
Kelsie was fantastic to work with. She allowed me to look and ask questions without feeling hounded or rushed. The process was easy and quick once I made a selection. No hard up-sell. Truly a wonderful sales experience.
Jonathan Aviles
Apr 06, 2019
Great place!! Found what i needed right in front of the store and awesome customer satisfaction
Jess N
Apr 03, 2019
Great costumer service and great quality
Sabastain Watkins
Mar 31, 2019
Was great experience very patient sells man
Joanna Humpherys
Mar 31, 2019
Had a great sales associate! Very patient with us. Great sale!
Joy Bylsma
Mar 31, 2019
BUYERS BEWARE!!! Restocking fee is 10%. We were charged $1100 of restocking fee to cancel our mattress order after just a couple of hours leaving their store because we decided on a different mattress. Manager states that they had spent a long time with us during busy hours. I guess that’s what restocking fee means? What I don’t understand is why they included taxes and extended warranty on the restocking fee. The whole thing just doesn’t sound right.
Joshua Welborn
Mar 30, 2019
Olivia was great! We were met as soon as we walked into the store and she directed us immediately to the set we ended up purchasing. We couldn’t be more pleased and will definitely be returning for future furniture purchases.
Nobody Mr
Mar 27, 2019
I had my first experience with my wife at ashley furnitureMy wife keep telling me to go to see there furniture my response to her was Ashley Furniture it's too expensive for me in my pocket but come to find out the furniture is a good quality the people is really nice and friendly that you don't even feel pressure like some other Furnitures you go they give you that pressure so come to find out the furniture it's a much better and reasonable prices then other competitors to my story short we went to a computer and buy a furniture did only lasts us three and a half years and paid much more that we got with Ashley Furniture so if you want quality in a good prices this is the place people needs to go thank you Ashley furniture for the best deal you offer me
Latifa Ward
Mar 24, 2019
Received great service from Yvette in the Murfreesboro store. I will most definitely return to do business with her again.
William Benitez
Mar 20, 2019
I would give them negative stars if I could. Items weren't coming in on time, made 2 trips to warehouse to pick items up that they said were there when I called, iwould not recommend to anyone. You're better off at Rooms to go or somewhere else just not here. Will never purchase from these idiots ever again. Terrible customer service and corporate is a joke.
Meichelle Gibson
Mar 19, 2019
Reggie was amazing!!!!! He was so knowledgeable and patient with us. Every question we had he the most detailed answer. I never felt he was trying to sell me but that he was trying to educate me. I learned a lot about my current purchase. I know that I will be back for a future purchase. He even taught me what I need to know about the future purchase. Reggie is a rock star! Thank you Ashley Furniture.
Sharon Catlin
Mar 17, 2019
Worse place I have ever shopped at. If you have a problem like we did there is no manager that can help you terrible customer service. We bought a house and needed furniture so we went there to get furniture they made us sign a credit ap well our furniture couldn't be delivered for 3 weeks omg really so were we upset and went somewhere else but since we were talked into a credit ap we had to pay the 10 percent on what we picked out so we were charged 1000 dollars and never got any furniture. Then we tried calling and dealing with the manager to correct this problem and the Murfreesboro store directed us to home office where there is no supervisor its just some girl that connects you to another person and all they say is sorry sorry. If you can avoid these stores I would.
Erica Oliver
Mar 16, 2019
We had a great experience with Eric. They worked with us to get the best payment option with no money down. We will definitely do business with then again.
Whitney Ferris
Mar 14, 2019
I have never dealt with a company so bad at delivering items. We have had so much trouble just get our whole couch delivered. It was all supposed to be delivered on the March 2. However, come to find out it was only for part of the couch and we were not even told until we called them to check on it. Now trying to get the chaise delivered has been put off for over 2 weeks because apparently if you call them to confirm to delivery, it doesn't count as a real confirmation. You have to confirm when they call you. I will never buy from this company again. At this point, I just want it delivered and done with.
Reyna Dorris
Mar 11, 2019
Chandra was great!!! We had an excellent experience. She says her expertise is mattresses. We will be going back to see her when we are ready.Update: We went back and got our mattress from her.
Amy Ott
Mar 10, 2019
I had a bad experience years ago but decided to try them again. Not knowing they were not owned by the same company as before we purchased a living room set and the experience was very good. I was pleased this time with my shopping experience.
Floor Dumenu
Mar 09, 2019
The store is very misleading. I was told the there would be a certain percentage of of furniture, then when they realized that I approved for a high amount of credit the the percentage change. Although I got the credit open, I will not go back.
Enrique Rivera
Mar 09, 2019
We found the perfect, affordable bedroom set that we have been wanting at Ashley Furniture. Our sales person Ashley was friendly, knowledgeable and awesome! We will be back to purchase the rest of our home furnishings at this store.
kimberly wingate
Mar 07, 2019
*** We have since received a call from Corporate and had a wonderful associate named Karey help us resolve our issue. She listened and handled the situation with empathy and promised to forward our complaints about the staff. We will never go back to this store, but at least the company stepped up to make it right. The managers at this location could learn a big lesson from this.Lies and warranty fraud are what you can expect from this store/company. One star is too generous. Do not spend your money here, you will regret it. The sales associates and mangers lie about what the warranty covers and they know it. The store manager Justin is very rude; don’t expect to talk to him if you have a problem as he is always “with a customer” and will never return a call. The manager Ashley is just as bad. I bought my first home five years ago and furnished it from Ashley’s. Fast forward to now and my fiancé and I were going to furnish the new home we were buying together as we found several pieces we liked there and I was going to have to replace the kitchen table I bought before with the warranty claim. At first we were treated well, but we were spending lots of money so why wouldn’t they? We were told by our sales associate that we could add/remove any items as much as we wanted until we were happy. Sadly the home we were building fell through and the store would not work with us to cancel the order unless we paid a 10% cancellation fee (most of the items aren’t even available for when we would have needed them mind you). We tried to talk to the store manager but he would never return any phone calls and when I was able to talk to the manager Ashley her response was to just push the delivery out until we get a new house. It’s not like we were canceling just because we changed our minds, the house fell through which was upsetting enough. I tried to remove items like we were told, but they said that we would have to pay a 10% fee on each item that was removed but not replaced. So either the same associate lied or they are lying to save the sale.While all of this is going on, I’m getting horrible treatment regarding the warranty claim on my kitchen table. It has taken 8 months with me having to continuously call to get things done. I need to get my sectional replaced as well, as part of the frame has broken only to find out that the warranty that I was forced to buy to get the financing does not cover the frame like I was told it would. In fact, I was told by the warranty co. that I needed a frame warranty for it to be covered. When I told the store this they acted all shocked and said it should have covered it and didn’t know why it wasn’t. When I told the them the store said it would be covered The warranty company’s response when i told them what the store said was “yeah, we wish we they wouldn’t tell people that”. They both know what the other is doing but don’t honor anything, to me that is fraud. My advice is run, don’t walk, away from this store and spend your money somewhere else on products that will last at a store that won’t blatantly try to screw you out of your money. I’m also filing complaints with consumer affairs and the attorney general’s office and anyone else I can think off. What they are doing in lying to people to get them to buy the warranty and what it covers can’t be legal.
LaTerra Clay
Mar 05, 2019
David was extremely helpful and I was able to get more than what I originally planned and for which I am so greatful I can’t wait for delivery day.
Megan Johnston
Mar 02, 2019
Go see Kelsie at the Murfreesboro Tennessee location!! She's amazing and will really help you find what your looking for at a great price! We went there in search of a Tempur Pedic mattress!
Shery Essa
Mar 02, 2019
I am malak MikhaeilThe absolute worst Delivery ever i purchased my new house furniture from ashley store i recived the bed rooms at two times and the dining room after three weeks they deliverd only one chair and DRM and bench and the other three chairs not delived yet I called them many times asking about this chairs when will be deliver the dont gives me any an answer then i went to the store the told me it will deliver after two weeks .i will never purchase any thing from this store any more
Casey Eversole
Feb 25, 2019
If I could leave 0 stars i would. I went in to the store wanting to purchase bedroom furniture. They did not have the set I wanted on the floor so the salesman compared the set to some on the floor. He assured me SEVERAL times that the furniture I would be recieving was not flimsy and made of "this material" it was sturdy like this set and made more like "this material". When the furniture arrived it was exactly what he promised that it was not. So I was misled. The chest of drawers had a drawer that was broken so I refused the furniture in which the delivery Peoppe got extremely mad about and proceeded to tell me "well we are on a time frame and already contacted our next people. You just sat here and let us put this together." They left muddy foot prints all over my just cleaned carpets and scratched my wall with the headboard. I call customer care and reported this. I also tried calling the store but it took 4 calls to even get someone to answer. I let them know what happened and reported it to them and my salesman as well. Now they are charging me a restocking fee and corporate doesnt want to fix the wall or carpet because they are saying I didnt report it within 72 hours WHICH I DID I REPORTED IT TO 3 PEOPLE WHILE THE DELIVERY PEOPLE WERE STILL HERE. I will NEVER do business with these people again nor will i ever recommend this place to anyone. They are misleading, rude, and they do not care about the customer at all!
Craig Winfree
Feb 24, 2019
The absolute worst customer service I have ever received. Ordered a recliner and it took over fourty days to receive it because they never actually ordered it after they took our money for it. I had to find out the salesmen Henry entered in every bit of our information wrong, by doing all of the work the store should have done to find out where my recliner was. The recliner we ended up getting wasn't the one we had picked out in store as it was the wrong color and model. After all this there was no apology or coupon provided for future purchases. I will never shop here again and I would advise you to save your time and never shop here either.
Secanda Menshouse
Feb 22, 2019
I bought a queen size bed set. Our salesman, Marvin, was friendly, helpful and very knowledgeable.
A B.
Feb 22, 2019
Friendly and fast service! Lovely and high quality furniture,it looks amazing in the store! Will buy from here again soon😍
Miranda Nelson
Feb 17, 2019
Ashley at Ashley Home Store was great today!! She was super helpful and checked in with us but, not pushy and we didn't feel pressured to buy anything. We found the couch we were looking for and got a great deal on it at their President's Day Sale! We will definitely be back the next time we need furniture!
Marci Cotham
Feb 17, 2019
Reggie has always been wonderful to our family, wouldn't want to deal with anyone else. See you next year.
Penny Best
Feb 14, 2019
Chandra was the best!!
Amanda Faulk
Feb 11, 2019
Service was easy and I was able to look without being hassled which was nice. Decided to buy two couches which was an easy process that didn’t take forever. If you need help be sure to ask for Vette, she was great through the whole process!
Kerwin Sharp
Feb 08, 2019
My wife and I purchased an expensive couch from Ashley approximately 1 1/2 years ago and the salesperson who sold us the couch represented to us that it would be a good idea to buy the extended warranty because it covered pet damage, cuts, tears, etc.Well when it came time to file a warranty claim we were advised that he lied and our damages were not covered. When I called the store to follow up I was a very rude associate essentially told me "oh well, not my problem".I will never shop for furniture here again and would recommend no one else shop here either. FMO in Murfreesboro employs a much friendlier staff and will stand behind their warranties and products they sell. Shame on you Ashley furniture, you will never get one cent of my money again.
Tiffany Barrett
Feb 05, 2019
The Homestore in Murfreesboro is a good place to order but they are horrible at communicating and giving reliable information! We ordered a couch and loveseat, we decided to pickup ourselves at the warehouse. On my invoice we was to pickup our couch and loveseat in March we purchased it in January! The girl that ordered everything told us everything would be available February 5th for pickup or February 15th for delivery! We get to the warehouse and they still had my pick up for 2 months out!! Thankfully the workers at the warehouse was great!!! They had it in the warehouse and assisted us and told us sorry for poor communication. Even the guy that helped us load said workers at the store don’t know much because they don’t care!So if you need to order anything I’d do it online and if you want to save money pickup yourself at the warehouse. You will save $100+!As far as our loveseat and couch exactly what we wanted!
Angel James
Feb 02, 2019
Had a great experience. Already had living room furniture chosen but changed my mind as soon as I was shown a better quality from David. Also Hugh was excellent in helping with financing. What a great couple of guys I will definitely return to them.
Kelli Carpenter
Feb 01, 2019
Our salesperson Valencia was so patient with us. We kept changing our minds and if she had a question she would find out for us. We sat down and she listened and found out what we wanted. If I choose to make another purchase I would ask for her specifically. Thank you Ashley Furniture and Valencia for taking great care of us!
BobbyL McGee
Jan 31, 2019
Very professional, very helpful, a very excellent experience.
Mark Battles
Jan 30, 2019
Store experience was fine but the delivery experience was horrible. Took nearly six months to receive all pieces of furniture ordered in new condition and not refurbished or damaged as received in the beginning. Most of Their Laverne, TN warehouse delivery drivers aren't proficient enough to deliver new furniture without having to damage them during the process of loading and delivery.
Jim Chitwood
Jan 27, 2019
Yvette nice and knowledgeable. Found a sofa and chair we liked.
Mildred Vaughn
Jan 26, 2019
Chandra was wonderful friendly and helpful I can't wait for our new furniture to arrive.
Bria Meyers
Jan 23, 2019
First time in the store. I was looking for a new bedset and mattress. I applied for the card and was approved and Valencia (associate) was very helpful and help me out. I will definitely will be purchasing again in the future.I had a great experience.
Bo Womack
Jan 22, 2019
After several different days of coming in and asking questions and dealing with the same guy (name is Steven) I finally was able to determine what I wanted. Bought a lovely dining room set and took advantage of the current sale going on. Steven did an awesome job and was very helpful without being pushy. Felt very welcome and not rushed. Hopefully the delivery and final product will be just as great as my service today.
Lara Montgomery
Jan 19, 2019
Great salesperson and lots of options!
Jennifer Frankenberry
Jan 19, 2019
My husband and I had a great experience in the store. Our salesperson, was informative, helpful and not pushy at all. We were able to find the furniture we were looking for after shopping at 7 or 8 other stores.
Hollis Guthrie
Jan 16, 2019
Great furniture at a fair price. Great sales person. Enjoyed the experience.
Virginia Hester
Jan 15, 2019
Chandra was great funny beautiful smile I really enjoyed my day and her helping me find a bed I will definitely return I love Ashley's Furniture
Jessica Dooley
Jan 13, 2019
We have purchased all of our living room furniture at Ashley. The sales people work on commission, so they can tend to be a bit over eager at times, but we have always been greeted with friendly smiles. The staff is knowledgeable and they are willing to work a deal to get you what you want at a price you can afford. Most importantly, their furniture is good quality, the delivery staff is excellent, and they honor their warranties.
Amanda Fox
Jan 13, 2019
I purchased a couch through one of their financing companies. I was not allowed to participate in the sale that was going on at that time because the financing companies do not allow you to do so. I thought this was crazy that both companies that I had been approved with would not allow me to use a discount that Ashley was having.My purchase date for the couch was Dec. 14th. The delivery date was set for Jan. 26th but I was originally told that I could get it from a different warehouse on the 18th. I was not happy about waiting over a month for the couch and the sales rep. Kelsie knew this, as I discussed it with her more than once. I received a text on Jan. 12th stating that my furniture was ready for delivery and that I needed to call a 1-800 number to schedule the delivery. Upon calling this number, I was told that only one piece of the sectional was ready now, another would be ready on Jan. 28th, and the third would be ready on Feb. 8th. I was told that I should wait for it all to be delivered at once and that date would be sometime after the 8th.I contacted Kelsie by texting her as she had told me to do if there were any issues. She said that she would look into it and then I never heard from her. I called the store that morning and asked for a manager, but had to leave a message. Did not hear back from them, so at 6pm I called back. I spoke with Jen and was told that delivery dates are estimated and are often times wrong. I was told that this is explained to every customer at time of purchase and that I signed a piece of paper that is in my "take home packet" stating this. As many times as I told Jen this did not happen, she argued with me that it did. Even though she was not present at the time of my purchase. I had a friend present that never heard this either.Looking through my packet, I found a piece of paper folded in the back that states this in fine print and the initial / sign here lines WERE NOT signed by me or a representative of the store. I am sure that this was not told to me because Kelsie knew that if I were aware of this, that I would not have made the purchase. I will most likely be paying the 10% fee to back out of this deal due to both issues. I would not recommend Ashley Homestore in Murfreesboro, Tn.
Jeffrey Johnson
Jan 12, 2019
01/12/2019OverallSelectionafter moving to Murfreesboro because we lost almost all we owned because of Hurricane Michael , we were in desperate need of new furniture, we took a look in the Ashley store because we liked the look of what they had, people were very nice and helpful , great selection and so so prices.we chose a new couch and chair/recliner, the couch we received in about 2 weeks but the chair took 30 days to get here (today), i went to attach the back flap correctly and noticed the velcro was not attached , the staples had came out, but upon closer investigation i found the left corner was broken and the side cracked, with a scabbed piece of wood attached to it ( see photos) in an attempt to correct it, they failed.i did try to catch the men who delivered it , but they hauled *** they knew it was broken, and who ever at the warehouse did this made it easy to spot because they did not fix the material covering the damage.2 attempts were made to get customer services to give me a date of delivery on a new one, i was very rudely told they have no idea by SABIAN, his supervisor would not even talk to me and was told go or call the store , that was even worse, someone always passing the buck. customer service sucks, personnel is the same, for very cheaply made furniture as you can see, pressed particle board.this is not the same Ashley of my parents day for sure , there is no longer any solid wood, materials are cheap, quality is cheap, and service is even cheaper if that can be possible, i still have no idea when i will receive a new chair hopefully it does not take another 30 days, but i believe it will be longer cause they now have my money, is that not always the way of it,now i paid for delivery , paid for the extra protection and damage service, i will be calling and reviewing the corporate office until it is fixed, Ashley supposedly #1 in the united states. no wonder everything comes from china, at least they have some standards, WHAT A SHAME ON ASHLEY FURNITUREReview ImageReview ImageReview ImageReview ImageView all (4)Helpful (0)Share
Danielle Tournaud
Jan 12, 2019
Kelsie was awesome!
Amanda Fisher
Jan 11, 2019
Very pretty store but if you dont like sales people following you around constantly I wouldn't recommend it.
Melody Irons
Jan 07, 2019
My husband and I went shopping on January 4, 2019 for a new living room suite! We walked into Ashley Furniture and was greeted by a sales clerk by the name of Ashley! I took that as a sign of good things to come! Ashley was so sweet and helpful but was never pushy or overly exuberant trying to make a sale! Which she of course did! We are very pleased with our experience with Ashley Furniture and Ashley! (Whitaker) Signed Jim and Melody
Stephanie Haley
Jan 07, 2019
Had a wonderful experience shopping for bedroom furniture. Marvin was our sales associate and he was very helpful. There was no sense of a high pressure sales situation which was big for me. Marvin introduced himself and let us shop and checked in occasionally to see if we had questions. Once I decided on what I wanted the sale was done in less than 10 minutes. Cant wait for delivery day!
Tammy Hughes
Jan 05, 2019
Had a wonderful time shopping for my new bedroom suite at Ashley’s Furniture in Murfreesboro. The salesman ( Marvin ) that assissted me was very patient and helpful. I found exactly what I wanted and will definitely do business there again
Pansey Kilgore
Jan 01, 2019
Vette hooks was s great sale lady go see here. Very sweet Lady. Thank you.
Paul Doty
Nov 24, 2018
Excellent service and staff! Courtney McWhorter was excellent!
Adam Bollmeyer
Jul 30, 2018
Unfortunately this is not the same Ashley Furniture customer service I have received in the past. My latest purchase has been downright awful. I have used this Ashley Furniture store exclusively for major furniture purchases for over a decade. This will be the last time.Scheduled a delivery a month and a half in advance to coincide with a renovation project. Ashley keeps calling to make a partial delivery ahead of my floors being installed. They also don't have the pieces to the bed, even though they gave me a delivery date. I've also been told that there's no guarantee the pieces will be available on the next scheduled delivery date. This is a rather large and expensive (to me) order of $8,525 worth of merchandise and is keeping me from moving into a new home.Store manager was very rude. He either didn't listen or didn't understand that I cannot accept delivery early. Sounded very salesman-ish and untrustworthy. Did not want to hear what his customer's actual complaints were. Simply wanted to hear himself talk.
Dawn Pierce
May 25, 2018
Great Staff and competitive prices
Barbara Marino
Apr 16, 2018
Great experience at the store and with the crew. Took 3 visits to decide, but they did not pressure me at all. Shout out to Jenny, Connie & Marvin.Update, last month Sept 2023, I went to Ashley Furniture in Murfressboro, to purchase a recliner. I have credit due to unused warranty, after 5 years of not using the warranty. I paid the difference of the credit and the end cost of the recliner. However Ashley has yet to allow me to pick up my recliner. Apparently they do not honor this warranty refund as they promised. I am still hoping this is an over site. I have called a few times and still nothing.
daniel shearon
Jan 25, 2018
Update: after about a year, the material on the couch started flaking and peeling off and they refused to do anything about it despite us having the extended warranty.Bought a couch, table, and chairs and the salesperson was very helpful and courteous. Not pushy or overbearing at all.
Scott Dickey
Dec 31, 2017
Great Job by Michael and the Ashley Furniture team.
